Aghveran Ararat Resort — Hotel in Kotayk Province

I would like to share our recent experience staying at your hotel, which, unfortunately, was quite disappointing.

The hotel is not at all suitable for families with children. There are stairs everywhere and no ramps or elevators, making it extremely difficult — if not impossible — to move around with a stroller. This also means the hotel is inaccessible for people with disabilities.

Additionally, we were told in advance that our room would be on the ground floor. However, upon arrival, we were given a room on the fourth floor. There is no elevator, so we had to carry a stroller and a child up four flights of stairs — it felt like something from the Stone Age.

To make things worse, we had a very poor experience at the restaurant. We waited two hours for our food, only to receive the wrong order entirely. After such a long wait, this was extremely frustrating.

Another serious concern is the staff. Most of them appeared to be very young boys — around 14 to 15 years old — with no proper training or experience. This was quite surprising and unprofessional for an establishment that presents itself as a hotel and restaurant.

We hope you take this feedback seriously and make the necessary improvements to provide a better experience for your...

The resort is located in at Arzakan village between the mountains, where one can enjoy the beauty of the nature all-around the year. I stayed in the end of March, and it was still snowing; I would underrate to say the air was fresh and the mountains amazing.||The slogan of the resort is "We do not serve the clients, we host our guests" and that's true: personnel is amazingly helpful, available and kind. The room I stayed was looking to the North, upstream the river and the I could enjoy the view for all the 7 days of stay.||The cuisine is enough diversified and is delicious. The inner pool was good and I enjoyed some swimming and looking at snowflakes falling on the side glasses of the roof. I also enjoyed the bowling and walking in an outside area, where there is also an open pool, which I could not use yet in March.||You can always order something apart from the free breakfast and dinner, using the menu available in the rooms with very reasonable prices.||One tradition here is to celebrate the birthdays of the stayers, when they get not only some wine and cake for free, but also a nice birthday music :)||All is well-organised; one just need to arrive and then ...||I will visit again,...

This was a very good hotel, surrounded by amazing nature, located right on the riverside.||||What was really good:||- Very clean. ||- Very good service/friendly, responsive staff. ||- Secure in terms of building maintenance, entering/leaving the building. ||- Very good food both at the restaurant and beside the pool (towels included in the fee). ||- Great open-air pool. ||- Free parking. ||- Nicely designed and clean kids playroom with quality toys. ||||What could be improved:||- No elevators. ||- No fridge in the rooms(even superior). ||- Breakfast starts 9:30am, what? ||- No kettle/other coffee or tea facility in the room. ||- No playground (overall not a very kid friendly hotel. There was a play room for smaller kids, but with few toys, a very inactive staff member to entertain the kids, no sanitizer in the room or any limitations for adults to enter with shoes. ||- Few signage at the hotel to orient yourself in the area. ||- There was a gym, but it was rather abandoned. ||||There are no shops nearby, buy what you...