Pueblo at Indigal — Hotel in Charlotte Bay

Awkward and uncomfortable stay. We forfeited our third night. Not the ‘private retreat’ advertised. Owner now lives at one end of the house and seemed worried about recent neighbour complaint and a council inspection. We booked to get some family together for a 40th and were up front about this. The owner advised the property would be a good fit. You can’t have the whole house anymore so we had to arrange for some family to stay in a camper and they were required to leave each night. Bit weird, but we were willing to work with that. Our guests didn’t arrive until 9pm the first night. We had a quiet couple of drinks before they left to find their camp site. The next morning, the owner gave us a 20 minute lecture about how long guests can stay for, they can’t be there all day etc. After this, we felt so uncomfortable. The pool is in front of the owner’s quarters and you can see into their lounge room. At one point the owner came out and talked to one of the adults who was in the pool with the kids. It all felt very awkward. We felt we had to stay at the other end of the house and didn’t feel comfortable to make full use of the facilities advertised eg. the pool, huge dining table and outdoor area. Also, their dog hung around us a lot, begging for food and leaving deposits for the kids to dodge (we had to take care of these ourselves). Such a disappointing and ‘walking on eggshells’ experience, especially for the premium price. We weren’t rowdy or disruptive, it was a low key weekend. The truth is, there is little flexibility to have visitors on site - but this wasn’t made apparent until after we had paid and after we arrived. Had we known, we would have stayed elsewhere. Beautiful property but not worth the price tag if you don’t actually get...

BnB host, family, and dogs occupy the main part of the premise so the stay is not at all "private", as advertised. Images of the pool and barbecue area are misleading: these are directly outside the owner's portion so using them as a guest feels intrusive on their space (directly outside the living/dining room).

My recommendation is that before booking you a) thoroughly understand the boundaries between guest accommodation and the host's side of the house, b) expect that outdoor meals will attract wet dogs, c) understand that privacy described on the website is oversold.

To be fair, the host mentioned the situation has recently changed; that they have had to move into part of the premise following a council audit. Though, this really should be made clear on the website and not advertised as available to rent. If privacy is important, there are options nearby offering better...

If you are looking for a unique holiday experience for a family reunion, get together or just to get off the grid, look no further - Indigal has it all! Besides it's private location, breathtaking surroundings and impressive grounds - Indigal is designed with your every need in mind to ensure your stay is as relaxing and memorable as possible. I celebrated my 40th Birthday at Indigal and it truly made for an unforgettable experience for myself and my birthday guests (adults and children alike). Even though we were a large group we never felt on top of one another - Indigal's abundance of space slept all of us comfortably and catered for all interests and age groups from relaxing by the pool to sinking balls on the pool table. When you book Indigal, you are not just booking a holiday rental... you are booking a truly...