BIG4 Swan Hill — Hotel in Northern Victoria Region

Absolutely disgusted with our very old ensuite caravan site 6.The smell from the blocked up drain was so overbearing to say the least, full of hair, possibly pet hair, and had not been cleaned for who knows how long? |We had it looked at, which should have NOT been necessary, but with little improvement, and I have to question the ability/lack of, of both the cleaners, and, the lack of care taken by the owners to ensure that the upkeep is up to a standard.|The health authorities would have a 'field day', rendered it NOT SUITABLE to anyone's health, and I have no hesitation to contact the above persons to pass this on.|The picture on the website demonstrated both a clean and modern inviting ensuite, but ours was far from that, old rundown cupboards, torn floor coverings, the stinking drain, and at a cost of $60:00 per night, was certainly not worth the money expected. We are BIG 4 members, AND concession card holders, and to be treated to such sub standard accommodation was simply appalling to say the least.|ANYONE for that matter!|Having met some fellow caravanners with the intention to share some time in the camp kitchen was simply out of the question, the stench in there was absolutely putrid, to the point of "dry reaching' for us.|How the hell anyone can run a caravan park in such a rundown condition is definitely beyond belief, the owners need to take a good look 'outside the square'!|Good luck!|NOT A CHANCE IN HELL will we...

Absolutely disgusted with our very old ensuite caravan site 6.The smell from the blocked up drain was so overbearing to say the least, full of hair, possibly pet hair, and had not been cleaned for who knows how long? |We had it looked at, which should have NOT been necessary, but with little improvement, and I have to question the ability/lack of, of both the cleaners, and, the lack of care taken by the owners to ensure that the upkeep is up to a standard.|The health authorities would have a 'field day', rendered it NOT SUITABLE to anyone's health, and I have no hesitation to contact the above persons to pass this on.|The picture on the website demonstrated both a clean and modern inviting ensuite, but ours was far from that, old rundown cupboards, torn floor coverings, the stinking drain, and at a cost of $60:00 per night, was certainly not worth the money expected. We are BIG 4 members, AND concession card holders, and to be treated to such sub standard accommodation was simply appalling to say the least.|ANYONE for that matter!|Having met some fellow caravanners with the intention to share some time in the camp kitchen was simply out of the question, the stench in there was absolutely putrid, to the point of "dry reaching' for us.|How the hell anyone can run a caravan park in such a rundown condition is definitely beyond belief, the owners need to take a good look 'outside the square'!|Good luck!|NOT A CHANCE IN HELL will we...

We spent 5 weeks at big 4 swan hill splash park. Absolutely magnificent, all the staff were exceptional but there was a few who really stood out to us, Michelle the manger so accommodating and obliging looked after us from day 1 with the best site in the park( number 31) always smiling and a good morning or hello when she went past 10/10 thank you, same as Kelly in the office always putting the guest first with little things like putting on air conditioner in units before the guest arrive or late arrivals putting the outside lights on , very courteous and friendly again 10/10.All the staff were very polite and courteous , Paul the groundsman would be one the most diligent hardest workers I’ve seen, he never stopped and his knowledge of the caravan park was incredible on top of everything he does he always had time for a wave or hello when he saw us 11/10. The grass in this caravan park is amazing considering most days the temp is well over 30 degrees the guys are constantly mowing and moving sprinklers truly a credit to the ground staff, every site is level and spacious, the splash park and pool are a god send from the heat and a pure delight for the kids. We can not speak highly enough of this big 4 and its incredible staff . 11/10 from us we will definitely back . Thank you , Ray ,...