Villa Rasa — Hotel in Região Geográfica Imediata de Cabo Frio

We had our wedding at Villa Rasa Marina but I will split my review so it's relevant to people just coming to stay at the hotel.||||Hotel:||Beautiful quiet location right on Rasa beach which has much less traffic that other beaches in Buzios. A wide range of rooms from smaller more economical rooms that are located across the road which is not on the beach but has its own pool and relaxation area and so is still a nice spot, to huge rooms with sea views and jacuzzi baths and or balcony / terrace. The rooms are all nice and we were very comfortable for our three nights. The hotel is about 15 minutes drive from central Buzios (Rua das Pedras) and there isn't much restaurant / shop wise within walking distance of the hotel but this makes it a very peaceful spot and taxis can be booked fairly easily. The on site restaurant is very good and has a wide range of food including fish, Brazilian dishes and more casual options like pizza and sandwiches. The breakfast is very good with a wide and interesting offering. The hotel is generally in good condition although some of the rooms are fine and comfortable but need a bit of maintenance / decoration. The only other thing to be aware of is the reservation / checkout process is extremely slow (we weren't able to use the online system as we booked the whole hotel for our wedding) and so allow plenty of time as the hotel's systems are not at the level that they should be for a very nice hotel although admittedly we were a big group.||||Wedding:||The hotel, restaurant and grass area on the beach front makes an amazing venue for a wedding. The hotel is well setup for weddings from having numerous bars, seating / marquee flexibility and numerous facilities that made it a very special place to have a wedding. Lilian is the events manager and she is very diligent in assisting although as noted above the reservations process can be a challenge. ||The hotel caters the wedding and although I didn't want to have a buffet we decided to go with canapes and a buffet and the food was excellent and some of the best wedding food I have had. ||Once you arrive at the hotel the staff in the restaurant and around the hotel are great and most speak a good level of English. A special mention must go to Eduardo and Jo who really did everything they could to make our wedding and the days around the wedding really special, I will always be thankful to them for being such great hosts and friends to us. A great location for a beach front...

Firstly big applause to the staff, thanks to whom i could give 4 out 5 (otherwise i would give max. 3). You are amazing people and made our stay much better, love you! ||Generally the hotel is charming, small and family atmosphere what makes it super special. Amazing food - and here 5 out 5! Amazing staff - 5 out of 5! however only 2 people spoke English - the front desk Lady (You are too good for this place :)) and Lady in the restaurant - very charming and helpful!! Sorry but i dont remember the names:(||The pool and beach area are private what makes it also great (5 out of 5) especially when you come in a busy period and on all beaches in Buzios you have crowds.||So now: What didnt work? ||We booked a superior room with window, view and balcony - this was on the photos and the email offer i got. However when we arrived we learned we have a room in the backyard with view on the Wall (1,5m away from the window - see photo i attached) , generally you felt like being in the basement - super dark and dull. There was no option for change as the hotel was fully booked. Everything would be ok if I was informed about it before - but i wasnt. As you can imagine coming first time to Brazil and Buzios this is not what you really wish for. Anyways we tried not to stay in the room as much as possible :) Also we were on a short stay so moving to another hotel seemed annoying as we had a long trip in Brazil and changing places every few days. Nevertheless we were offered a 20% discount at the end after our inquiry. ||Summing up: I would recommend the hotel without any question but make sure what room you will get (superior rooms are different as it turned out) :) and for sure it is worth paying more for a better one if possible as the location, privacy, family atmosphere is worth it. If i knew it i would have done it!||So for the booking people i give 1 out of 5, for not informing us properly about...

Péssima experiência! Decepcionante! Não recomendo! Abaixo em itens breve resumo das decepções: A Rua que divide o Garden é a avenida principal de Búzios, não tem faixa de pedestre, lombada ou alguém que "segure" o transito. Falta de mão de obra, não tivemos limpeza do quarto por falta de camareiras Não tem estrutura para descarregar carro Garagem não possui cobertura Quarto não possui secador de cabelo Não possuem serviço de praia Chave dos quartos de péssima qualidade que desmagnetizam a cada 1 min sozinhas Não possuem cabides Acham todos esses erros normais para um hotel SPA! Estive no hotel em Janeiro e antes de reservar fiz questão de ligar no hotel para confirmar se a rua que separava o Villa Rassa Garden era movimentada ou não, por telefone me informaram que era uma rua tranquila, assim reservei então o quarto no Garden... Chegando na pousada fomos surpreendidos com o fato da rua ser na realidade a avenida principal de Búzios, sem que houvesse faixa de pedestre, lombada ou simplesmente alguém que segurasse o transito para que os hóspedes pudessem atravessar, pedimos ao Lucas responsável por nos recepcionar para mudarmos de quarto devido a informação que nos passaram por telefone estar errada, mas conforme ele disse não seria possível. Então fomos pegar nossas malas e fomos mais uma vez surpreendidos pois não tinham carrinhos para descarregar e levar as malas até o quarto, e a mesma pessoa que fez nosso check-in foi ajudar a carregar as malas... Chegando ao estacionamento, notamos que era descoberto... mais uma decepção... Os quartos não disponibilizam secadores de cabelo e não possuem cabides... Quando solicitei um secador me enviaram um secador quebrado... No 1º dia fomos ao café da manhã, com falta de mão de obra, tudo demorava a chegar... O serviço de praia não existe, o hóspede precisa ir ate o restaurante fazer seu pedido! Chegamos no quarto as 18:00 e ainda não tinham limpado nosso quarto, questionei a camareira que me informou estar sozinha para limpar a pousada inteira em pleno sábado de Janeiro! Além de tudo isso, a chave do quarto desmagnetizava a cada 2 minutos, fazendo com que tivéssemos que atravessar de novo a avenida para ativa-la toda vez que fossemos para o quarto. No ultimo dia fomos jantar com um casal de amigos que também se hospedaram na pousada e comentando sobre o hotel ficamos sabendo que quando se hospedaram passaram pelas mesmas situações, ou seja, não era um acaso.. Neste mesmo dia antes de ir para o quarto ja paramos na recepção para magnetizar o cartão... e chegando ao quarto já estava desmagnetizado.. voltei a recepção e informei sobre minha chateação do final de semana inteiro e pedi para falar com algum responsável, o funcionário me informou que ele não tinha culpa e que o hotel ja esta assim a um tempo, que a responsável seria a Sra. Mariana que chegaria as 09:00... No dia seguinte no check out, fui e informei toda a chateação ao responsável do checkout, que estava ao LADO da gerente Mariana, ela escutando tudo fez questão de fingir que não estava ali! Não nos pediram desculpas, não falaram nem que vão melhorar... realmente a arquitetura do hotel é linda mas o serviço HORRIVEL! Lamentável! Não...