Hotel das Cataratas, A Belmond Hotel, Iguassu Falls — Hotel in Região Geográfica Imediata de Foz do Iguaçu

Some say God created the world in 6 days and rested the 7th here. After experiencing Hotel das Cataratas by Belmond, I'm starting to think they might be onto something. This place is so extraordinary, even my laptop cables got a formal makeover. Now, let's talk about the culinary masterpieces they serve here. It's truly baffling that their restaurants haven't been showered with Michelin stars yet. The truffled scallops were a revelation - each bite was like a tiny flavor explosion in my mouth. And the salmon miso? Well, it deserves a special mention. This dish was so divine, I'm convinced it was created on the 8th day, when God realized perfection needed a little extra oomph.

The buffet was a gastronomic adventure with each dish more tantalizing than the last. Don't even get me started on the pastries - they were so addictive, I'm considering starting a support group.

The in-room dining experience and the breakfast were nothing short of spectacular. I found myself eagerly anticipating each meal like a kid on Christmas morning. Their homemade juices and fruits were a refreshing delight, with the Detox drink being an absolute game-changer. I'm half convinced it has magical properties. Here's a fun fact: I usually run 6 miles a day, and once I discovered these juices, I noticed a faster performance in my runs after breakfast. Coincidence? I think not. And the lattes? Let's just say the baristas here could teach a masterclass.

But what really sets this place apart is the staff. They're not just attentive; they must be the Avengers in disguise. I mean, how else do you explain their superhuman ability to anticipate your every need? One day, we returned from a walk to the falls completely soaked. Without us even asking, they took our wet clothes, washed and dried them. Talk about going above and beyond!

Special shoutouts to the restaurant staff: Elimar, Felipe, Nacir, Thayane, Clodoilson, Irineu, and the great Claudiano. Not forgetting the chefs whose names I don't know but whose food I'll never forget. The in-room dining staff, Joao and Celso, deserve a round of applause too. The front desk and concierge team - Sanel, Fernanda, Oliveira, and Bruna - you're all fantastic. Edgar, our wonderful drive who gave us a history lesson in the most smooth car ride. Ana in the store, you're a gem. And Marina and Bruna from the cleaning staff, you turned our messy room into a bow-tied tech paradise. And when I say bow-tied, I mean it literally - each day, we'd return to find all our laptop cables neatly organized, each adorned with its own little bow tie. It was like our electronics were attending a black-tie gala every night!

The spa experience was equally impressive. A special mention goes to Barbara, the masseuse, whose magical hands transported me to a state of pure bliss. The front desk staff at the spa, though I can't recall their names, were all excellent. We visited the spa three days in a row, and the team was incredibly flexible with time changes and adjustments. As a lovely parting gift, they gave us scents from the oils we had chosen for our treatments - a thoughtful touch that let us take a bit of that spa magic home with us.

During my stay, I learned that most of the staff have been with the hotel for many years. This long-term commitment explains the seamless service and the genuine warmth that permeates every interaction. They're not just employees; they're like a well-oiled machine of hospitality superheroes, each one deeply invested in creating unforgettable experiences for guests.

Hotel das Cataratas by Belmond is where your laptop cables get a makeover and Avengers moonlight as hospitality experts. You'll leave with unforgettable memories, a newfound addiction to their Detox juice, and possibly a few extra pounds from those irresistible pastries. But hey, that's what return visits are for, right? And who knows, you might just run into God taking a leisurely swim at the pool...

A few suggestions for the future: -ping pong table -sound bathing experience + yoga -hydro circuit in...

Love the hotel, especially the location!! We were there for a 3 days and 3 nights stay; however the 3rd day we had to leave at 06:20am to catch an early flight. This was a pre 30-day cruise. In another word this is the beginning of our long trip. Everything was wonderful until this accident happened and management's reaction made our trip experience a disappointment!!! After our first day tour, my husband wanted to rinse his t shirt in the sink after a full day of sweat but the sink stopper can't stop leaking so he used his hand to push the stopper. While He tried to push he stopper in, 1/2 of under-mounted detached itself, so the water in the sink spilled onto the marble floor. As a nice guy and for safety reasons he decided to mop the floor with a towel. Afterwards, while getting up from squatting down, he hit his head on the ornate wooden apron attached to the counter top. See photo of the sink. The sharp edge cut his head open and blood was running down his forehead and his arm. All this happened while I was in the bedroom. When he came out of the bathroom all I saw was a bloody face and I was scared. I wipe off the blood and try to see the severity of his injury and that means I did not remember to take a photo of the detached sink. The cut was just a little approximately 1cm (3/8") and it was swollen and still bleeding so we went downstairs to look for help. The manager on duty was skeptical about the incident and the detached sink so I told him to send someone to inspect meanwhile they arranged for my husband to be seen by an EMT that is located in the park. I was too distraught to remember to take photos. The good thing was, no stitches needed. He needs to continue to ice it, no sun, no shampoo. By the time we got back from EMT, they worked on the sink so we had no photos and only 1 sink that night and the next morning. The second day afternoon, Rodrigo, the manager called to offered to move us to a different room for a night and I declined. We paid $1100 per night for the falls view. He offered free laundry since I have blood on my cuff. All of my clothes are clean since this is the beginning of our trip. The second day afternoon after my husband head injury, the hotel staff apologized several times for the malfunctioning of the sink and stated it is 100% their fault. The initial on duty's manager's attitude changed and became more apologetic. Compared to the skeptical attitude. Long story short, the afternoon before our check out, I ask if they will do anything for this incident. I told the concierge person that I hope they will do the right thing. She said the manager is not here, but she will email him. By the end of the day, after we came back from our afternoon event, I had a small can of almond with a note as their apology! I returned the almonds and the note. Told them we don't like almonds and will not take it to my 30 day cruise. A small can of almonds...This is an insult to me. It feels like they are just trying to pacify me. We were definitely treated dismissively by management. The on duty manager made us feel as if were there to scam them. The attitude was very obvious. The whole incident was dismissed since we did not make a big deal out of it. Because of their detached sink caused my husband's head injury, their dismissive attitude left a real bad taste in our mouths. There is no offer to try to make us feel better which would have made us feel a lot better. There is no going out of their ways to tend to my stress, the inconvenience and pain suffering of my husband. Managements attitude towards the whole incident was having a concierge person checkup on us whenever she runs into us. Maybe we should have taken the pain killers when offered.

Initially I had a strong desire to make a point to come back next year. Now there is no desire.

I still love Iguazú and the hotel but management's poor customer care has huge room for...

Beautiful Location but Repeated Service Failures

My stay at Hotel Belmond Cataratas at Iguazu Falls had some wonderful moments, but unfortunately, the service was well below the standard I expected from such a highly regarded property. The location is undeniably stunning, and the exclusive access to the falls before and after park hours was a major perk. The hotel grounds were beautiful, the food was excellent, and overall, the setting was perfect. However, the service issues were constant and really took away from what could have been a memorable stay.

The problems started with my wife being repeatedly addressed by the wrong name, even after multiple corrections to both the front desk and room service. Small issues like this can seem trivial, but when it happens over and over, it becomes frustrating and shows a lack of attention to guest details.

Then came the bigger issues. On our first night, I accidentally stepped on a cockroach in our room, which died behind the bedside dresser. While we called for it to be cleared, we didn’t want to let it ruin our stay and moved on. However, things escalated on the second day when my wife found a large spider under my pillow. We called for assistance and left for breakfast, but when we returned, the same spider had moved to the toilet. This time, due to communication issues, the hotel sent a handyman instead of someone equipped to deal with the situation. He showed up with a ladder, clueless as to why he was there. When my wife pointed out the spider, he simply crushed it with a towel and left. While a spider is somewhat understandable in a location like Iguazu Falls, a cockroach in the room felt unacceptable, as it suggested cleanliness issues.

The final straw came on the second night. We returned to our room to find a card, an envelope, and a small gift bag on the bed, which we initially thought was an apology for all the issues we had encountered. Instead, the card contained a handwritten note from someone named “Bloch,” along with a photo of a couple—who were not us. It was meant for another couple, wishing them a wonderful stay. We called for someone to come and collect it, but the housekeeping staff who arrived had no idea why they were there, hurriedly grabbed the card, and rushed off.

To our disbelief, the same card was slid under our door again in the middle of the night. At that point, we had enough and went directly to speak with a manager. After waiting for about 20 minutes, a manager named Ricardo came to speak with us. He was polite and listened to our concerns in a pleasant and agreeable manner. He gave us his business card and promised to email us with a full account of the situation. Ricardo assured us—repeatedly—that this was not the typical Belmond experience and expressed his heartfelt desire to offer us a proper experience at another Belmond property.

Unfortunately, it’s been over a week since that conversation, and I have yet to receive any follow-up from Ricardo or anyone from the Belmond team. At this point, it feels as though our business is not welcomed by Belmond, which is deeply disappointing given the high expectations we had, especially for a hotel charging over $1,000 per night. The constant service failures, from small to large, turned what could have been an amazing experience into a...