Hotel Vale das Nuvens — Hotel in Região Geográfica Imediata de Redenção-Acarape

the experience beigns qith a very poorly marked approcah to the resception. if u arrive at night , as we did, u end up in the last trech trying to go over a steep slope which no car can do, appears a guard franticaaly waving, u descend backwards which is dangerous, before u take a lower road to the reception.||the reception is tucked away on a side , next to the games room.. the only approach to the games room is through the reception..and if u came prepared for a relaxing game of snooker, forget it!! the games room doubles up as a meeting room!!!||the 'pool' is nicely located. there is a beautiful diagram explaining how the pool is heated ecologically. except that the size is slightly larger than a bath tub..and on the day we were there, the pool was closed..no warning..no reason..just a palstic cover over the pool..||the garden is nicely done and exuberant..there is a path that runs centrally through the hotel and our room was a little to the left of the room.. the room is a shock.. really really reallly small.. u can't stick your arm out without hitting something..there is no storage space for anything..and there is, on your bed, a folder, where the price of your soiling ANY linen or breaking a glass is CLEARLY specified...as is the price of trying to steal the precious toileteries...in all my years of travelling, i have never seen anything like this..||the ||the toilet is basic..the labels on the toileteries faded as they are reused.. hence u guess which is the shampoo and which the shower gel!!||the shower is small..the 'ecological' solar heater does not work..so hot water through a heater installed in the shower head.. again, DON'T stretch your arms in the shower ...you'll hit something..||u try to escape the claustrophobia by sitting on the verandah..open a botlle ofchampagne.. share a romantic moment...EXCEPT that since you are next to the main path, every passing guest and employee gives you a cheery greeting...||the bed is small..the room does not get completely dark.. so u rise with the sun...||the restaurant is reosnable..the food is good as is the service..and the view is spectaculr..except that for some reason, the hotel allows guests to park their cars RIGHT in front of this view....||the breakfast was reasonable..||the eggs were dry and cold..and there were no hot selections..||the photographs on the sight are far better than reality..||and the cost...

We recently stayed at Hotel Vale das Nuvens, attracted by its picturesque location in Guaramiranga. Unfortunately, our experience was far from what we expected. Upon arrival, our room was dark, cramped, and uncomfortably close to the hotel’s entrance and main restaurant, lacking the coziness and upkeep we anticipated.

The lunch from the hotel’s restaurant, which we had high hopes for, was a letdown. The quality was extremely poor, leading to health issues for both of us. The preparation of the dishes, particularly the overcooked shrimps, was substandard, raising serious questions about the chefs’ culinary skills.

Regrettably, we decided to cut our stay short and checked out within two hours. Our feedback about these issues was met with arrogance from the staff, who were dismissive and unapologetic, further souring our experience.

While Hotel Vale das Nuvens might not be the worst out there, it certainly doesn’t justify its pricing. The combination of inadequate rooms, subpar food, and poor customer service makes it hard to recommend. This was a disappointing experience, especially given the hotel’s potential in such a beautiful setting.

EDIT

And you can see the arrogance of the hotel staff from their reply below to my review. They reject any bad opinions and pretend like they are the best. Hotel owners should visit hotels in Europe to understand what the quality actually is. Also, food is basically cattle feed. Inedible and to the point of...

Good location 2km near the road and close to Guaramiranga. Service is good. Educated people. Rooms are nice but there are some problems. Shower does not provide much water and water was not really hot. I don't know now if it was a problem with just my room. There are a lot of green and nature near the hotel. It is beautiful. But sometimes you have to take care with some big insects. Breakfast is simple. Fruits, bread, cheese, ham, cakes, eggs and tapioca. Tapioca and eggs were good because they were prepared on time. Others were not really good. Cold or not too hot. Restaurant is amazing. Really good Food but it is kind expensive. They provide you a voucher to the restaurant. The only way to get a good price. And about the overnight price it is a little expensive. It is beautiful but not cheap. I don't think cost benefit...