Portobello Resort & Safari — Hotel in Região Geográfica Imediata do Rio de Janeiro

This place is very very expensive within a Brazilian context and we were therefore expecting quite a lot. One night here (including full board) costs more than two times the Brazilian monthly minimum wage. |We had a beachfront suite on the ground floor which was great because we could walk straight out and on to the beach. The interior of our room, however, was a bit disappointing. The white and beige decor was uninspired and the white plastic sofas were not a hit. The room smelled a bit moldy and both air conditioners were sometimes dripping water inside the rooms. The bathroom was good with a great shower, fluffy towels and nice toiletries. The rooms and communal areas were clean. The beach inside the resort was a bit disappointing due to the sea not being crystal clear and transparent unlike most of the other beaches in the area. However the waves are small and the water is calm and family friendly. The breakfast was good with lots of choice of both hot and cold options but the food at the buffet for lunch and dinner was okay but not more than that. There was a lot of choice but the food could have been a bit more sophisticated at times. Again, considering the prices. The room service menu was extremely limited (burger and chips, hotdog, club sandwich, ham and cheese sandwich and a couple other such options) and very slow. The kids club was very good though. There is a large children’s area with pool, toys, football pitch and lots of staff to keep the children busy. There is even the option of a children’s eating area where kids can eat with their new friends supervised by hotel staff. The live music in the evening was a real high light. It was high quality and nothing like the tourist entertainment cliches which one might have feared. The ‘safari’ is fun but it did feel a little rushed. We didn’t have time to take it all in and appreciate the surrounding nature which is truly breathtaking. The safari costs 100R$ per person. We also rented a private boat at the marina and sailed to Ilha Grande island which was amazing! We were quoted prizes between 2500R$ - 5500R$ depending on the size of the boat and duration of the trip. There is also the far cheaper option of going with a public tourist boat. Seeing the Green Coast and Ilha Grande from the sea is really special and we highly recommend it. The staff at the resort were friendly and polite but perhaps could do with more training. The resort is priced within a segment where guests expect a lot and because of that we were slightly disappointed. The rooms need improving and so does the service. Service needs to be quicker and the staff need to be taught the more refined details of dining/serving etiquette and high...

This resort is well located, very near to Angra dos Reis and just 1:45min car ride from Rio de Janeiro. The resort has a good landscape, a private beach, and many activities for kids including a “safari” with lots of animals. The pool is not so big, but you are just in front of the beach. Don’t expect crystal clear sea water, you are not on a Caribbean island. Angra dos Reis is a spot that rains quite often. You should consider the chances of raining one in each two days. Portobello is good for families with kids. If you’re looking for something that joins relaxation with a little fun and some adventure, you should try something else in Parati, a beautiful historical city 2.3 hours from Rio.||All beverages at the hotel are not included so take care as they are quite expensive and you cannot eat whenever you want as other all-inclusive resorts. You will be limited to time schedules. Meals in between are paid.||The room is comfortable, clean and simple, don’t expect nothing else. What makes the difference is that all rooms are just a few meters’ front of the beach and have a little balcony that you can sit and chill.||Service is average. When you arrive by car it will be parked by a employee. When I was leaving they brought me back my car and I noticed that the employee did not know how to drive a SUV and did a small damage. From 1 to 10, I would give a 7,8...

Sueli Alves

08/05/2023 Nota: 4/5

Pontos positivos: Natureza exuberante (praia e montanhas lindas, muito verde, pássaros, ar puro, silencio). Infraestrutura do hotel excelente (decoração, piscina, bar, restaurantes). Acomodação ótima (vista maravilhosa para o mar, dormir ao som do barulho das ondas é divino). Chuveiro ótimo. Funcionários muito gentis e empenhados em atender bem, com destaque para: Sr. Mazinho, Cleyton e Anderson. Passeios a cavalo e no palmital sensacionais. Café da manhã e sobremesa ótimos.

Pontos negativos: Almoço e jantar ruins exceto no final de semana (comida sem sabor e sem variedade). Quantidade de água fornecida ao hóspede insuficiente. Confusão no jantar na sexta-feira no restaurante Pérgula: os funcionários disseram que teríamos que agendar com 2 horas de antecedência, porém para agendar precisávamos saber o cardápio, e o cardápio não saiu no aplicativo do hotel, local onde os funcionários disseram que estaria, e o setor de lazer que também poderia dar esta informação não atendeu ao telefone, pois todos os funcionários estavam sobrecarregados com a chegada de muitos hospedes ao mesmo tempo. Quando desci para falar pessoalmente com os funcionários do setor de lazer, aí é que eles foram me dizer que o cardápio estava no restaurante, mas já era tarde e então não deu para conseguir vaga no horário das 19:00 no restaurante Pérgula. Conclusão: comemos tarde, as 21:00 um salmão ao molho de maracujá muito mal-feito, estava horrível. Falta de informação sobre os eventos, não me deram informação clara sobre o passeio no palmital, quando fui agendar no domingo, não havia mais vaga, então conseguiram para mim um passeio nas piscinas naturais na segunda-feira. Passeio no Safari muito fraco. Poucos animais.

Todos os pontos negativos enumerados aqui são críticas construtivas, que não são difíceis de serem resolvidas, está claro que este maravilhoso hotel está mal gerenciado.

Por gentileza Sr. Gerente/ Sr. Proprietário, não mandem o cozinheiro embora, invistam na requalificação do mesmo, aumentem o número de garrafas de agua fornecidas aos hóspedes uma vez que o valor da diária não é barato, portanto cobre este custo, organizem melhor o horário dos restaurantes a noite nos dias de pico de movimento, se possível acabem com este agendamento que não funciona, criem folders de divulgação com as informações sobre o hotel e todas as atividades de lazer que o mesmo oferece para distribuir ao hóspede, quando o mesmo chega para fazer o check in, isto impedirá que o hospede perca passeios por falta de informação. Tenho certeza que estes procedimentos tornarão o Portobello mais encantador do que já é e refletirá diretamente no aumento da procura dos...