Andalucia Beach Hotel — Hotel in Nesebar

We had a late night/early morning arrival time of 3:00am, the hotel was not organised for us (no key) so had to wait at the reception to have this sorted. The entire staff did not speak basic English so was difficult to communicate. Finally, we were put into a spare room, not the seaview in which we paid for, but a small unclean room with big brown stains on the carpet – however as this was now 4:00am we put up with it and went to sleep. By chance, we bumped into the nightshift receptionist at the bar the following morning where we were advised we were in the wrong room and had to move our own bags to our ‘new’ room without any assistance from the staff. Although described as a double bed in both rooms, this was 2 single beds which had been pushed together. In general we found that the staff we spoke to were unhelpful and rude.||The hotel is equipped with several elevators throughout the building, however only 1 worked which had to the used by both staff and guests. The room service times were inconstant, varying between 7:00am to 11:00am meaning on several occasions our room was not cleaned. However, even when we did receive this service our room was far from clean – they made the beds and swiftly left, meaning the floor was sandy all week and the bathroom was not cleaned. As there was no-one attending our room, no-one had restocked our toilet roll on 2 non-consecutive days so we had to find someone on both occasions where were met with blank stares (as no-one spoke English or Bulgarian).||When we asked the receptionist the easiest way to the pool, we were advised we had to go out the main entrance and walk around the whole hotel as there was no shortcut. The sunbeds beside the pool were very limited for the amount of guests in the hotel, and although there was a sign illustrating that people were not meant to reserve these, there was people who went to put their towels on these prior to breakfast and didn’t use these all day – meaning they were unavailable for guests who wanted to use them.||No racial conjecture implied; the guests were predominantly Russian and Polish – no other British people in the entire village. We did not feel welcome and we were stared at on many occasions as if from outer space. Few of the staff were actually Bulgarian, as was confirmed by a barman at a bar out with the hotel. Overall, not a friendly place for British people. The hotel was full of families, however it felt as though children were left to run riot around the hotel whilst the adults were downstairs at the bar. Therefore, kids were screaming down the halls at all hours of the day and night, with parents screaming all through the night down round the pool. There was rubbish left on our doorstep for us to trip on by either children or parents, who knows.||As we were all inclusive, we were looking forward to food and drink being provided throughout the day. However, this hope was met with more subsequent disappointment of the hotel. The doors were left open all through meal times, so the entire room was full of flies which walked over all the food as nothing was covered or protected from these. Every day each meal was cold, no matter was time you arrived. There was no queueing system, so guests pushed in front and on more than one occasion, I was elbowed and someone stood on my foot and shot me a look as if I was in the wrong. The meat on offer was incorrectly labelled, an example when the dish was labelled chicken and it was brown/grey. There was a freezer available full of ice cream, which no-one manned so it was a free-for-all. The flavours were not labelled so you were unaware of each flavour and the scoops provided were not functional and did not release the ice cream so was constantly full of various flavours. On only a few occasions they provided a small jug of water to clean the scoops, however this was dirty and was not changed for the hour we were sat near it, truly repulsive. The last straw was when we watched a little girl put ice cream on her cone, lick the scoop and proceed to stack her cone using the same scoop, repeating each and every time. The drinks were also vile, the fruit juice (which included apple and orange) was pure syrup and sugar, not fresh which we were expecting. Our saving grace was a small supermarket where we could purchase a few items. In the whole 7 days we were there, I was unwell 1 day and my girlfriend was unwell 5 days. When we had finally had enough of the horrendous food on offer, we wanted to try an onsite village restaurant but you were unable to go to any of the restaurants without a reservation – which you had to book in the hotels. There was a small window of between 10:00am and 11:00am to book these by one “guest relations officer”, after waiting in the queue for 40 minutes, we were told that he was no longer taking any reservations today and he had places to be…appalling customer service, as us and the man behind us had been waiting for an extremely long period of time.||Our experience was far from satisfactory so was really looking forward to our departure day. The transfer was 22:50pm, the checkout time was 12:00pm, and the receptionist expected the bands to be cut off at 12:30pm – meaning we would be without food, drink and toilets for over 10 hours.||In our stay, we spent the entire time being as polite as we possibly could be given the circumstances, no complaints were raised to the staff or other guests despite their behaviour. We hope in writing this, someone will read this and avoid the ENTIRE Elenite holiday village. Go to Sunny Beach or a different country altogether. The hotel does not deserve the 4* rating and definitely unworthy of the price tag attached...

I would like to share my opinion about this hotel and resort.||At first I want to say a few words about rooms. We bought an apartment in Royal Park Hotel but we get a "room" in Andalucia Hotel. They do overbooking... Our room in Andalucia was horrible! I'm not kind of person who complain about everything however we get a room with huge germs around air conditioning and on the corners. The floor was disgusting and a bathroom smells more than a public toilet. Anyway after four days they gave us a diffrent room, a bit better than previous. But for sure - it's not a four star hotel standards!||Secondly - food. Absolutley disgusting, greasy and unfresh. My husband had a very serious food poison. The soups were quite good. Nothing to eat for children (how long you can eat chocolate balls or fries?). it's a good idea to bring some own food for children.||The service is horrible. They can't speak in English, very rude staff. They do their work raggedly. for example one lady clean the floor with smelly and very dirty cloth.||But I can say a few positive words about our stay. The location of the hotel is amazing. Just a few steps to the Black Sea which is clean and warm. The gardens aroud hotels are in good condition, you can find a mini fun fair with 2 carousels. The aquapark is big with nice and clean water, Waterslides are nice. The quality of drinks are really nice.||Anyway, for children it's a paradise for adults - not really. That's why I gave only a 2 stars for this hotel. We...

Отдыхали с 4 по 11 июня 2019 года.Вода,в море достаточно чистая,но холодная.В бассейне и,в аквапарке вода очень холодная.Я нигде так и не купалась.Приехали,в отель в 10.30 утра.Заселение после 15.00.Мы с ребенком и я попросила заселить если возможно по раньше,ехали 18 часов,в дороге,администраторша сказала что номер занят,пока освободится и уберут будет за 15.00.Я уточнила если можно доплатить и о чудо 20 лев,в карман администратору ,в номере все исчезли и нас заселили через пол часа.Сам отель изначально был видимо крутой,все качественно было сделанно,но с тех пор прошло много лет и отель просто погибает.Видно что ни копейки,в него не вкладывают.Везде плесень,диван,в нашей комнате просто раздолбан со всех сторон был,мебель грязная,в пятнах непонятного происхождения.Я очень счастлива была что догадалась взять полный комплект из дома постельного белья,подушки,одеяло(но не у всех есть возможность все это тащить с собой).Подушки тоже были грязные,все взбитые,в комки.Одеяла такие же,кусками синтипона.Весь номер был,в слое пыли.Мы с мужем дружно пол часа все протирали,салфетки были черные.Телевизор нам попался по размеру с средний холодильник(очень огромный,старый=).Единственный + в номере это новые паласы на полу.Но вонь,в номерах ужасная(мне показалось что от паласа,но не уверенна)вонь за неделю так никуда и не выветрилась.Пока балкон был открыт,более неменее вонь уходила,только стоит закрыть балкон 10 мину и капец.Все вещи пропахли этим непонятным запахом.Кондиционер даже не рискнули включать,его никогда не чистили наверное.В столовой вся посуда и приборы ,в основном грязная и побитая.10 тарелок переберешь пока найдешь чистую,ощущение что в каком нибудь тазу моют и там же полоскают.Очереди на 20-30 минут,в обед и на ужин.Просто огромные очереди.Что касается еды,читала много плохих отзывов,но еда нормальная,вкусная.Не ресторанный уровень конечно,но из 15 блюд каждый найдет для себя несколько вкусных блюд.Понятное что все 15 блюд одному человеку вряд ли понравятся,но в отеле очень много национальностей и блюда постарались подобрать для всех.Напитки на 23 местного производства.Сладкая вода конечно для экстрималов,но видела многие пили))Какао,в аппарате хорошее от несквик.Каждый день,в баре не хватало стаканов.Так что мой совет,в первый день из ресторана незаметно отдолжить себе кружку и ходить с ней)Вечером невозможно просто чай выпить,стаканов нет.несколько дней не было пива,в баре.Персонал приветливый,но к сожалению неопрятный,у всех ребят даже на рецепции ногти грязные,вещи непонятно какие на них одеты.Нет никакой формы.||Сама территория victoria-group шикарная,чистая,ухоженная.Приятно погулять.Не жалко потраченных денег на отель только за счет территории.Территория огромная,в сеть виктории входят несколько отелей.Вернемся обязательно как нибудь еще,но не в андалусию.Хотя надеюсь очень что найдется хороший управляющий или поменяется хозяин и восстановит отель,наладит обслуживание,наймет квалифицированный персонал или обучат имеющийся и поднимут отель на хороший уровень.Потому что пока ну никак более чем на 3* звезды отель не тянет,на твердую 2* а очень жаль потому что место и расположение действительно шикарное..детские карусели не работали.Анимации,в отеле нет.Ни одна из детских комнат на территории тоже не работала..Был единственный детский клуб-дискоттека,но для детей по старше,там шум гам,для малышей ничего.Мы были с ребенком и отель подбирала для ребенка,но все что было описано для детей не работало,пончиков бесплатных на территории нашего отеля не было,в брошюре они заявлены,поровозик не катал.В последний день когда уже ждали автобус паровозик первый раз выехал,в свет.В амфитеатре представлений не было. ( Шезлонги на пляже занимают с раннего утра,так что берите с собой зонт и покрывалко.)В 5 минутах от отеля каждый час ходит автобус №8 до города старый Несебыр.дорога стоит 4 лева.Таксисты просят 25-30 лев.Несебыр очень красивый исторический город.На территории елените продают надувную продукцию,все в двое дороже чем у производителя.Сравнивала по продукции интекс,так что кому это важно,покупайте у...