Hotel Kiparis Alpha. Hotel & Spa — Hotel in Smolian

STOLEN EARBUDS, MISERABLE WIFI

I was using my Samsung earbuds on the morning of June 22nd, just before leaving the hotel. I left them on the nightstand, but when I returned a few hours later, they were nowhere to be found. My family searched the entire room several times over, rummaging through blankets, mattresses, our bags, moving around furniture, you name it.

While I was away, housekeeping came to fix the beds. Although my mother was in the room, she was using the bathroom when the lady was fixing my bed. She was the only person to enter the room in my absence.

I am 100% sure that I left my earbuds on the nightstand beside my bed, and I am equally confident that they were not in the room when I returned to the hotel. The only explanation is that they were stolen. It wouldn't have been difficult for the housekeeper to slip the little box-case into her pocket.

I informed the hotel staff, and the following morning I filed a complaint to the manager. Most of the staff were kind and tried to help, but the hotel manager did not pursue any action beyond calling the housekeeper and asking if she had seen my earbuds while cleaning the room, to which she replied no. We asked for a compensation, but the manager refused.

As if my technology problems at Kiparis Alpha weren't bad enough, there was the added issue of the hotel Wi-Fi. In our room, it was practically nonexistent; at best you could catch a bar or two if huddled in a corner. Even in a more central location, the staff admitted to it being only good enough to check email. I was forced to turn on mobile data and pay $10 a day through my US provider in order to work on Zoom.

I am severely disappointed from my stay at Hotel Kiparis Alpha. If you are considering visiting the wonderful city of Smolyan, avoid this hotel...

BEWARE – DO NOT STAY at Kiparis I was hesitant to write my first negative review, but I decided to warn future guests who may have misleading information about Kiparis. I carefully researched the hotel before my stay and even called a couple of times but strangely enough, no one bothered to mention the following: As seen in the picture attached, they have ongoing construction work, which causes constant noise all day long. Hammering, loud knocking and disruptions of any kind make it impossible to rest, relax, or work. Had I been warned beforehand, I would have chosen to stay elsewhere without ruining my vacation. Nonexistent internet although falsely advertised as “Free Wi-Fi”. You have to move around the hotel just to check your email. No way to work, stream, video, etc. If I had known beforehand, I would have brought a separate device for private connection. Instead, I had no other choice but to pay $10 each day through my US provider. On top of this, my son’s brand-new Samsung ear buds got stolen from the room. After visiting hotels all around the world over 20 years, I did not have any personal belongings missing up to this point. The manager did not care a bit and said that they have enough of positive reviews to worry about a negative one. So, in total my stay at Kiparis cost me double the price I planned for it but added...

I was hesitant to write my first negative review, but I decided to warn future guests who may have misleading information about Kiparis. I carefully researched the hotel before my stay and even called a couple of times but strangely enough, no one bothered to mention the following:|1. As seen in the picture attached, they have ongoing construction work, which causes constant noise all day long. Hammering, loud knocking and disruptions of any kind make it impossible to rest, relax, or work. Had I been warned beforehand, I would have chosen to stay elsewhere without ruining my vacation.|2. Nonexistent internet although falsely advertised as “Free Wi-Fi”. You have to move around the hotel just to check your email. No way to work, stream, video, etc. If I had known beforehand, I would have brought a separate device for private connection. Instead, I had no other choice but to pay $10 each day through my US provider.|On top of this, my son’s brand-new Samsung ear buds got stolen from the room. After visiting hotels all around the world over 20 years, I did not have any personal belongings missing up to this point. The manager did not care a bit and said that they have enough of positive reviews to worry about a negative one. |So, in total my stay at Kiparis cost me double the price I planned for it but added...