Noom Hotel Abidjan Plateau — Hotel in Le Plateau

The Noom Hotel is always a great The facilities are great and centrally located. But I am always impressed with the staff.Isabelle , at the reception has always been attentive and professional. She helps answer certain questions I have about the hotel and the local area. It makes it enjoyable being around the entire reception team. Laetecia, with someone else who stands out to me. She is always at the breakfast area. She seems to remember everyone’s name and she is always positive in her approach. You can tell that she works with the staff in the breakfast area and they seem to respond very well to her. I feel that she is the reason that the breakfast is always so wonderful. She is always so professional and is always willing to give helpful ideas. Arsene, is always making sure the team is welcoming us at the parking ramp and entrance to the building. All three of these team members make it enjoyable being around the hotel. And lastly, I cannot forget, REINE. She is great to work with and coordinate a different business ideas we have. She is a true partner, and I value her in the work that we do.||I will always stay at the Noom Hotel, when I...

From bugs in the room to lettuce on pizza, this hotel is far from what it promises online. Maybe AI helped polish the photos, because the reality was disappointing.|We decided to dine at the hotel restaurant. Twenty minutes after placing our order, the waitress informed us that one of the pizza ingredients wasn’t available — only after we’d already been waiting.|The shrimp tempura? Cold on the inside, warm on the outside — clearly microwaved, and still in its shell. Imagine biting into that and spitting out bits like sunflower seeds.|Then came the real shocker: lettuce leaves on the pizza. I’d expect this from a casual diner, not a restaurant inside a supposed 5-star hotel. Isn’t there a minimum standard?|Back in our room, our key card suddenly stopped working when we tried to access our floor. The receptionist blamed it on “contact with a phone,” yet we could still access other floors.|And finally — the cherry on top — a dead bug sitting by the coffee station in our room.|Can someone explain how this is considered a 5-star experience? Because honestly, it felt more like a...

I was in the hotel from 26th to 30th August 2025.|The hotel is beautiful, with a great view and have the most important services a host would need. However, they need to improve the room cleaning and the customer attendance. As a big hotel it is important to diversify the language skill of the staff. |I and my colleagues faced difficulties to communicate the food we wanted in the restaurant. The most of times we ordered simple things (eg. coffee) and we were just forgotten, having to ask repeatedly or even leave the table to go asking personally in the costumer desk.||The spa services, I didn´t have a good experience. |1st: I tried to talk to the massagist to ask a bit strong massage, and couldn´t undestand because of language barrier. 2nd: I paid for 60min massage, however, after around 45min it ended, since the massagist couldn´t understand english I couldn´t complain with her in the room. Luck me that I´ve registered the beginning time. So I could prove to receptionist, and the manager found a way to compensate the 15min with...