Novotel Abidjan Plateau — Hotel in Le Plateau

Staying at Novotel Abidjan for a few nights in May 2019. The only good things I can say are: the food is delicious, the shower is perfect, and the pillows are plentiful. Everything else has been a nightmare.

Do not stay here if you need reliable WiFi. In the room you have to stand at the door for the connection to work because it is very weak, and I couldn’t make WhatsApp, Skype, or FaceTime calls because the WiFi isn’t fast enough in the room.

There is no business center to print. The reception staff was kind enough to let me send a document to their email to print, but in 2019 it’s unacceptable to cater to business clients without a proper business center. They claim to have a computer for use, but when I asked to use it (because my work computer refused to connect to their WiFi), I was told there is no keyboard or mouse, but in the morning I can search for a cybercafé.

When you step off of the elevator on the first floor (second floor for my fellow Americans), you are hit with humidity and a musty smell, and the room was so humid everything was damp. Yes, I am aware it is the rainy season, but seriously?

Having the room cleaned is an ordeal. First day, I left the room at 8am. When I returned at 2pm, the room wasn’t cleaned, so I had to request that it be cleaned. The second day, when I left at 9:30am, I passed by reception and asked that they clean the room. When I returned at 2:30pm, the room hadn’t been cleaned. When I went back downstairs to reception, they showed me where they had noted the room number and told housekeeping, so I’m sure it was a problem in housekeeping.

When the housekeeper finally came the first day, she knocked on the door. Without announcing herself and before I could respond she had opened the door! I was in the bathroom and had to yell to please come back!! Good thing I wasn’t naked! It’s also a bit worrisome that the door to the room looks like someone had forced it open at one point, so the privacy chain has been reattached in a different place.

I stayed at Azalai Abidjan twice last year and it was great! Friends also recommend several other hotels, so by all means do not...

A group of us came to Abidjan to watch a few of the Afcon games. A couple of us had booked suites since October. Upon our arrival, the individual at the reception desk politely tried to usher us to another room, non suite. I sensed there might be an issue so I refused and mentioned I would wait till my suite was ready. After about another 40mins they eventually mentioned that there were no suites available. To compensate they offered me a regular room at regular rates. I explained to them that, that was not compensation and asked to speak to their manager. After a few minutes, Jeffrey FAYAD pops out. One would assume that the first thing he would do was apologise for his alleged 4* hotel not providing me the suite I paid for. But instead, in an extremely condersending and rude manner he offered to put me up in a suite that was still being renovated and was currently leaking. Things got heated as he seemed more interested in expressing his opinion instead of resolving my issues...mainly me not having access to a suite i PAID FOR! Fortunately the front desk manager was able to listen, and offer appropriate compensation for services not provided. She also made the extra effort with in sending some complimentary fruits and cheese to our room. That was kind of her and i appreciate her efforts. But even with all this the hotel was in a state. The room was aged, dirty and mouldy. The air-conditioning kept breaking down as well. It was horrible. Gym was in bad condition and pool tiles were discoloured. The final straw was the lift we were in dropping half a floor whilst we were in it. We left a day earlier and the refused to refund me for my last day as they said it was prepaid. I plan to dispute the while stay with my credit card company. I really hope the management of Novotel take a long hard look at this location. The facilities and current general manager are not befitting of your...

I haven't stepped out of my room so I'm unaware of the hotel ambience and pool. However I'm sure they must be very pretty. The rooms were comfortable and clean however the wifi was pathetic, even after the IT person tried there was no range at all, it kept disconnecting and connecting at its own, I had to sleep so I couldn't spare much time for it. And anything you ask for, the service is delayed, not just me, my colleagues witnessed the same too. I ordered a sandwich as there was no pizza available, it was okay. The staff were okay. I couldn't find Mosquitos in the room, so well maintained. It's just the wifi which made my stay sufferable. I wish they had better wifi service. I was too tired to explore any other facilities the hotel provided. If there'd be another time I'd definitely visit the pool side and more. I hope to have a better wifi...