Old Entrance B 'n B Cabins & Trail Rides — Hotel in Alberta

This was a scenic place. I had an unfortunate experience. We picked an hour and a half ride. About half way into a challenging trail for beginners, my horse decided to break the line and make a run for it. I am not sure what triggered it, I followed the instructions, did the commands I was advised to stop him, but ended up getting thrown off of him. It was a very scary experience. Mary handled it quite poorly. She was very concerned about the horse. We were advised to apologize to the horse. I was told to get back on, while I sat on the grass shaking and crying. I refused to get back on, as it was very traumatizing for me. I got the, did you break any bones? which thankfully I didn't and that it happens. No one seemed to care about my well being, if I was ok. Everyone had to tend to the horses. Half my family members got off their horses to help me, but the staff did nothing at all. I was an inconvenience to their trail, they had to arrange for me to be driven back. I get it, it happens. You're on a horse, riding it for the first time, you're not gonna be on the same page, but how I was treated by the staff, no one even bothered to ask if I was ok, if I needed maybe water, a quick checkup, bandaids or something to clean me up, help me work through the shock. Thankfully my family members were there to get me water, pain killers, walk me through. The way the situation was handled was extremely poor. zero customer service. At the end of the day I was the only one that walked away physically hurt, everyone else went about their business of just carrying on with...

Our family thoroughly enjoyed our stay at Old Entrance B 'n B! We tented at campsite 1 by the river and were blown away by the beautiful facility. The location is stunning. The shower house was clean and easily accessible. The campsite was flat, clean, and offered shelter from the wind. As a bonus, we were right by the barn and got to say hi to the horses! Mary and her wonderful staff were helpful, kind, and quick to meet any needs we had. Mary is a go getter and, ontop of running the ranch side of things, keeps the hospitality a priority. She is a hard working and busy woman, so be sure to communicate promptly and clearly. She's a no BS gal and I am sure that's how she has been so successful! The staff even took time out of their busy schedules to introduce our young kids to some of the horses and gave them a run down of safety and proper handling. They were patient and so lovely overall. Special shoutout to Maud and Josh (I think was his name, sorry!) for their care and attention. We truly felt like we were being treated like family. Our kids are too young to ride just yet but I know we will be back!...

We are a couple who stayed 2 night in the teepee beside the river on May first weekend and had booked a 2h horseback ride on Saturday. Mary was very responsive to my emails and gave me a lot of advice on booking. We were very well received by Mary and Sol, her golden lab. She explained us the functioning of the stay and let us quietly settle in. The place is very nice, very quiet, an incredible view and we felt like we were alone, disturbed by nobody. You can hear the horses, the river, the wind. This is exactly what we were looking for. The next day Mary made sure we had a good night sleep and introduced us to Travis and Dominique, her team who prepared us to the horseback ride. This was my first time, I was quite scared but Mary and Travis were very patient and helpful. The view is beautiful, the horses in good shape, looks like they have all the need + love and the prices are extremely low compare to the rest of Alberta. An unforgettable weekend thanks to Mary and her team. Again, a big thank you from...