WorldMark Canmore-Banff — Hotel in Alberta

The air filter on the ceiling was absolutely filthy. It was practically black compared to a fresh filter. The room was very hot, and when we complained about it, we were told that the air conditioning was DISABLED and that we should just “open the window a little bit” if it’s hot. The wifi prices were absolutely insane: $49.95 USD (yes, USD) for 3 devices for 10 days. The hotel website mentions air-conditioned rooms and free-wifi. The stove was visibly dirty, and when this was mentioned to the front desk, they claimed they were just marks. The tourist map they provided was from September 2005. One of the plug-ins didn’t even work properly; a typical phone charger wouldn’t stay plugged in. This is a fire hazard. The curtains were bunched up and tangled. This is something they could have fixed in literally a minute; they just chose not to.||The sheets on both the pull-out bed and the main bed in the bedroom had very visible stains on them. They were visible even in poor lighting. The mattress itself had a big stain on it too. When we complained to the front desk, the lady claimed that there’s no housekeeping on site at night (at a “resort”) and that the hotel was fully booked. The parking lot was half-empty throughout our entire stay, not to mention rooms were easily available to book online. She also claimed that they only had ONE mattress pad left, indicating that either the hotel is woefully unprepared or that so many other guests complained that the supply was depleted. She also didn’t seem to know what a mattress pad was, which is basic knowledge in hospitality. We did get “fresh” bedding, which ended up having long black hairs in it. These hairs were EVERYWHERE, by the way. We kept finding them around the room and on our persons throughout our entire stay.||The next day, it was freezing cold when we woke up. Housekeeping finally came to clean the room. The new bedding had two massive and clearly visible stains on it. We had to complain AGAIN. They then brought the new bedding and had us inspect it and shine flashlights on it to make sure it wasn’t stained. They said that they were “trying [their] best” and that it was “difficult.” That’s funny, because places like Super 8 and Motel 6 are able to do it. We also had to go down to the front desk and get the sheets ourselves every time; they wouldn’t bring them up. We also had to make the beds ourselves every time. They also cleaned the “marks” on the stove quite easily.||There were also numerous other issues that weren’t even worth mentioning considering how disgusting the bedding was. There were noticeable smudges and fingerprints on the mirror that were never cleaned despite housekeeping having cleaned our room twice during our stay. The microwave had duct tape on the top of it. The freezer was noticeably dirty on the inside. When I opened the dishwasher, I was struck by a VERY STRONG and PUTRID odour of old food, and I have a terrible sense of smell. Needless to say, we didn’t use the dishes in the kitchen that were provided. The windowsill was also noticeably dirty. The bedroom door had a lock on it, but the bathroom door didn’t, which was quite baffling. We didn’t even bother checking out the pool and hot tub. The room was so filthy that we didn’t trust it for a second. There were notices in the elevator saying that the pool was “still cooler than usual,” and they were there for our entire trip.||The stairs from the lower parking lot to the front of the hotel were sketchy. The surfaces were quite uneven, presenting a tripping hazard. One day, “caution” signs were suddenly put up by the stairs. These were soon replaced with more permanent “watch your step” signs, and they didn’t even bother to take the plastic off. The sudden appearance of the signs definitely raised numerous questions.||On the bright side, the staff wasn’t rude. But still, we will definitely NEVER be...

In my 50+ years of traveling, I have never stayed in condo-type accommodations as nicely provisioned as our studio condo at WorldMark Canmore-Banff booked through Wyndham Extra Holidays. First, it was in a beautiful location just minutes away from the lively town center of Canmore. The reception area was spacious, nothing fancy, but pleasant, looking onto a very nice patio, green grass and tall trees. The staff was welcoming and helpful. We had asked for a top floor room with a view and had a one looking into the mountains. Our clean and attractive studio was L-shaped with living/dining/kitchen area in one section and bedroom/bath in the other.

The kitchen was equipped with everything you’d need to prepare a meal for 4 - kitchen linens, coffeemaker, dishes, flatware, glasses, blender, small selection of spices, salt/pepper, coffee/accompaniments, paper towels, knives, cutting board, etc. - and these were not a mishmash of someone’s discards, but all like new. It had a full fridge/freezer, ceramic stovetop, microwave/convection, sink, and a dishwasher so you didn’t have to even wash dishes.

The living area had a sofa, armchair, occasional tables, TV/DVD, and radio. The queen bed was comfortable with nice linens and the extra pillows requested. The bathroom, though small, had a hairdryer and beach towels to use at the pool/hot tub/dry sauna, as well as a laundry basket and detergent to use in their free guest laundry.

In the reception areas were a selection of DVDs to rent, along with books and jigsaw puzzles. On the patio were 6 nice grills for guest use and every night the guests did just that. On the lower patio were several picnic tables so you could eat outside and enjoy the beautiful surroundings. Every night they posted 2 movies they were showing in their recreation area, which also had a pool table and 2 smaller rooms.

The indoor pool area had a hot tub, along with changing and showering areas and a dry sauna, along with access to a swim-thru to the outdoor pool. A second hot tub was also outside.

Our fellow guests were a pleasant mix of families, groups of friends, couples like us, all different ages - everyone seemed to be enjoying themselves. Towards sundown, which is very late this time of year, across the parking lot, we saw 6 female elks, with at least 1 baby off a bit further.

This is a very nicely done facility with everything in good working order and was the perfect base for our...

Our family was looking for a potential go-to place to stay in Canmore as we hit a lot of slopes in the area quite frequently. Unfortunately WorldMark Banff-Canmore will not be it. We called the hotel ahead of our trip a couple times just to verify some things like what was in the room and in the area. We also requested a rollout bed as we are travelling with two teenagers. We were assured we would have one reserved. Upon arrival we checked in and realized our toilet would not flush. We informed staff and they had someone take a look. The pipes were frozen and they could not fix it by the time we came back from dinner. No big deal. It was very cold the week we stayed and they moved us into another room. Once we got settled, fairly late in the evening, we called down asking about the rollout as it was not brought to the room. Come to find out that hotel does not have rollouts?! They continued telling us we were mistaken, we were wrong, that the hide a bed in the room was a rollout, and nobody would ever say they would provide a rollout because they don’t have them. When they kept telling us that they had no idea what we were talking about and kept talking to us as if we were children we went to the front desk, where the behaviour of the staff continued to be completely unprofessional and hostile. Had we been told there were no rollouts we would have planned accordingly. We then find out that WiFi is only for purchase. It is 2022, who does not have free WiFi at a hotel?! $24 later. Management met with us at the end of our trip and apologized for any inconveniences during our stay but unfortunately the apology fell short, there was no acknowledgment regarding the behaviour of the staff member we dealt with, or any valid reason as to why we were told a rollout would be provided, just a “you must have been mistaken”. Our family travels quite frequently, both for work and pleasure, we expect hiccups, unfortunately one too many at this place. Cannot NOT recommend this...