Chalets et Spa Lac St-Jean — Hotel in Chambord

This was a family vacation, booked very early on. 4 condos were booked for all of us, the staff was nice they tried to put us as close as possible from each other.

NB: When you arrive there, it's not very clear, first you will pass near the camping site, you need to continue forward on the path until you find the big sign with the Rabbit logo and the "Welcome" pannel. :) Otherwise it's well designed, parking places everywhere, it's very green well indicated on the site, you can even plug your car if it's an electric one.

This is where I will put a downside to my review: due to the pandemic happening on us of course it was not easy for them to be organized for everyone and everything, so we cannot put all the blame on the place. BUT, they really messed up with the relaxing sphere of the place. They were supposed to communicate with us about the spa and massage possibilities and they never did. We called them back a week before they had still no clue. When we arrived they say we need to speed up because it's full already...

So we only found on slot for a massage for one of us (8 adults). They were supposed to call back to confirm, and never did. We went in the morning of the RDV and they confirmed. Ouf! And...It was finally cancelled 1 hour before because they messed up with the booking of 90 min massages back to back... When you book in this kind of place it's mainly the thing you are intending to do (It's afterall called Chalet & Spa) and this is a reason you accept to pay the price at the beginning. We were very disappointed.

However the woman was kind and proposed us to book a longer slot for the spa. BUT first the SPA is free of access (so have 2hours or 4hours is not a big deal), and 65% of the facility was closed. They were a cold bath and hot bath with no pressure, no music no ambiance. We stayed 30 min only before being bored because you cannot even do the thermal circuit everything else was closed for obvious reasons. Of course these conditions are created because of COVID situation as I said earlier so it's not entirely the responsibility of the place but we would have expect maybe a discount considering the experience was really reduced compared to the promises.

Concerning the place where we stayed, we were expecting a little bit more according to the price we paid for a condo loft for two. The bathroom was nice. We expected a queen size bed and realized it was a double, furniture was just enough. We had lots of blankets and pillows however, that was nice. But the kitchen was really minimalist. When the rest of the family had dishwashers, washing machines and lots of appliances to make food, we had really the basics: micro-wave and fridge, small portable oven and portable baking tray. One coffee machine. Lucky us we didn't stay long, ate with the family and use only few dishes to make sure we had enough place. Also, I am used to hotels and even cheaper motels, I was waiting for some welcome kit with tea, cream, chocolates, coffee or little welcoming things like this. There was only one coffee bag.

So overall it was a good stay but the price is expensive compared to the global...

We read good reviews about this place, and it was a huge disappointment.

When we got there, the receptionist told us something like "your room is in block 8, room 3". When my wife asked her what does she mean by block 8, she just looked at her as if that was the stupidest question ever, and repeated the exact same words: "your room is in block 8, room 3". Instead of saying, for example, that the room is in the next building, where it was.

In the room, there was no soap, there was only enough toilet paper for one time use, there was no coffee machine as promised. In the next morning they told us "oh yes, in your room the coffee machine is broken", and when we asked for coffee they wanted to charge us for it.

The pictures of the room did not represent how it really was. We were 4 people, with my wife, mom and aunt. The two beds were literally on top of each other with no room to move. In the pictures they make you think that your room is just on the water, but the water was 100-200 meter away.

When we tried to have breakfast on the balcony at 8AM, a huge lawn mower tractor worked just below us, we could not hear each other at all. Why not mowing the lawn in a more reasonable time? In the room next to us there were people that were still sleeping and woke up because of that. We are on vacation, and that was really inconsiderate.

If you are vegetarian or vegan, forget about eating anything there. Bring your own food because they can't accommodate.

To summarize in one...

Le site de Chalets & Spa Lac Saint-Jean est situé sur le bord du lac Saint-Jean à proximité d'une plage. Les différents chalets sont situés entre la plage et le terrain de camping saisonnier.||||L'établissement offre plusieurs types d'hébergement:||||-Chambrette : $, petite chambrette située dans un demi sous-sol avec de grandes fenêtres. Une cuisinette, un salon et une salle de bain commune sont disponibles pour 5 chambrettes.||||-Rocca (Rocher): $$, ce sont des condos pour 2, 4 ou 6 personnes. Le salon est équipé d'un divan-lit double, une cuisine, un petit four à convection et une plaque de cuisson électrique (condos 1-3-4-6). Les condos 2 et 5 possèdent une cuisine complète (cuisinière électrique).||||-Tsukka (Souche): ce sont des condos pour 2,4 ou 6 personnes situés à proximité de la plage: divan-lit double, fauteuils berçants et inclinables, télévision à écran plat. Les condos 1-3-4 et 6 possèdent un petit four à convection et une plaque de cuisson électrique, une salle de bain complète et une chambre à coucher avec un lit double. Cette unité est munie d'une rampe d'accès pour les personnes à mobilité réduite.||||L'établissement offre également des condos pour 4 à 6 personnes. Ils sont situés près de la plage (Thuya). Ceux-ci possèdent une cuisine complète, laveuse, sécheuse, une terrasse privée et 2 chambres avec lit double. Nous retrouvons également sur le site 2 chalets pour 4 personnes, un chalet pour 6 personnes et un chalet pour 20 personnes (5 chambres).||||Notre hébergement||||Nous avions un grand condo régulier avec un grand balcon extérieur et ce, pour 4 nuits. Notre condo était situé au centre du bâtiment Rocca. Lorsque nous avions réservé notre unité en janvier 2022, nous devions faire un dépôt de 30% du montant total avant taxes.||||Grand condo régulier Rocca: un lit Queen, une cuisine complète, une table et 4 chaises, vaisselle pour 4 couverts, un micro-ondes, une cafetière filtre, un grand réfrigérateur, une cuisinière électrique, un coin salon avec un divan, un bureau, 3 fauteuils, T.V. 28 pouces (Chaînes par câble), une petite commode, porte-bagages, plancher flottant, salle de bain complète (bain-douche), une grande porte-fenêtre et 2 grandes fenêtres. Nous avons apprécié la belle luminosité de cette unité et le grand patio extérieur. Le bâtiment Rocca n'offre pas de vue sur le lac. Cependant, il était relaxant d'entendre la chute du SPA située tout près. Cette unité de condo permet d'avoir le soleil en fin d'après-midi. La présence d'arbres nous assurait une certaine fraîcheur sur notre balcon. À notre avis, la seule chose à améliorer serait un matelas et des oreillers plus confortables.||||Le site de Chalets et SPA est adjacent à un terrain de camping hébergeant des résidents permanents en période estivale. La tranquillité est au rendez-vous lorsque nous faisons une promenade à pied. Il est à noter que le restaurant est fermé pour une période indéterminée. En option: $, SPA: Centre de bien-être, bains nordiques et massages||||Les +: bel accueil, toutes les unités sont climatisées, une plage mais celle-ci est sans surveillance, modules de jeu pour les enfants, très grand stationnement||||Nous avons fait plusieurs activités et nous sommes allés manger dans quelques restaurants de cette belle région du lac Saint-Jean. Les villes visitées: Alma, Chambord, Desbiens, Hébertville, Lac-Bouchette, Métabetchouan-Lac-à-la-Croix, Roberval et Saint-Gédéon.||||Nous avons adoré...