Muskoka Falls Trailer Park & Campground — Hotel in District Municipality of Muskoka

My family and I ignored many red flags because this place was so beautiful and the other customers were all great (e.g., no posting of undrinkable water; no receipts provided; unfriendly and abrupt interactions with owners; inappropriate/angry comments towards many kids; no clear rules provided, then changing rules, adding rules, like "no manhunt" or kids on site at 9, even supervised; yelling matches between the owners and other customers; strange, angry postings on Facebook by the owner etc.).  What really started to make me uncomfortable, however, was a growing awareness of one of the owners, Mary, talking poorly about customers with other customers.  An owner gossiping about customers is rude and inappropriate, and the lies about my family and other families was just too much.  Other families who had similar issues stopped coming to the park because they felt uncomfortable and/or intimidated by the owners. We had asked Amir to please speak to Mary about this uncomfortable behavior and the changing rules.  He seemed agreeable.  But several hours later, Mary and Amir were at our site, with Mary yelling and arguing.  My husband simply walked away, saying goodnight and sorry we couldn't see eye-to-eye.  Feeling like he had no voice, my husband posted a negative review.  Amir came to speak to him about it the next day.  My husband said he had the right to write a review.  He said we would continue to follow all of the rules and we would mind our own business, then leave the park at the end of the season that we had already paid for.  Amir said ok.  A day later, we received an eviction notice from their lawyer with bogus claims, like we had used foul language, we had scared customers, and we had had unregistered guests.  All were lies.  The only valid accusation was day burning, which we had failed to realize was a Municipal bylaw (and the owners never said anything to us about it for 3 months--and people continue to day burn there). We arranged to remove our stuff. We were offered a partial reimbursement of our money for the season if we signed a waiver agreeing to remove negative posts on Google Reviews and never speak about Muskoka Falls to anyone.  But if I can help one family not experience the stress we experienced, then that's worth more than the money. Unfortunately, we are not the only family to have experienced this unkind and disrespectful behaviour.  After being, at one time, called "favorite customers".  Our kids were always well behaved and supervised.  We followed all of the rules and were courteous to everyone.  I even picked up garbage around the park when I saw it, including the owner's cigarette butts. I guess if they want to run a business like this, it is their prerogative.  But then it is also my right to leave an honest review of their business. Best of...

My family just spent the season at Muskoka Falls campground and can't say it was worth the money.

The waterfalls are beautiful and some of the sites are fairly large with many tall trees, however the beach is very small and the river does not connect to Kashe lake and dams prevent a long paddle up the river.  Besides the river and some hiking trails there isn't much to do here, very little amenities; no clubhouse, store, activities, there's really just the river and kids playground.  However, what really caused us to leave was the excessive guest fees and lack of customer service from the owners.

We had originally intended to keep our trailer at this park for longer than one season and build family memories, however early in the season we encountered  comments from the owner implying we were only welcome there for one season (odd since you would expect a campground to maintain its clients) at the end of season there was no discussion on whether we wanted to stay we were just told by text to remove our trailer this was only weeks after telling me they loved my family.   Not that we would have stayed at this campground as it does not offer the camping experience I had hoped for. Having guests and time with family in a relaxing setting is not what we experienced, although asking about guests polices on our first visit, we were never told about the excessive fee ($30/person/ day) until we had guests there.  We were tracked down by the owner at the beach to register our guests and pay the fees, it was a very awkward interaction for ourselves and the guests, along with being inconsistent with the sign on the front gate for $10 per person. I understand a small guest fee but such an exorbitant/unjustified fee that wasn't disclosed is ridiculous. When discussing concerns with the owner I  was told that these were their fees and if we don't like it, don't have guests or we were welcome to leave. This altercation made me uncomfortable and not want to visit my own trailer for weeks.  I'm extremely disappointed with the "you don't like it, then leave" attitude and not being told about these fees/ park rules in advance, I would not have selected this park had I known. This is supposed to be a place of relaxation and family memories and I don't feel I got that. I really hope these reviews help the owners understand that they need CLEAR and FAIR rules provided to the clients they actually have left. They have already lost a lot of great customers due to this lack of customer service and will continue...

I believe Amir has a clear vision of how great this park could be, but Mary sabotages people's positive experiences with drama and negativity, especially over the past month. The grounds are amazing and the customers are fantastic (we've made lots of great friends, as have our kids), but Mary talks to the kids inappropriately, telling them to go to bed, suggesting some kids aren't being included because of their backgrounds (totally untrue), lecturing them about littering constantly, even though our kids have NEVER littered and my wife even picks up garbage around the park (there are no garbage cans provided anywhere). Because our site is next to the park, Mary asked me to make sure all of the kids at the park picked up their garbage. I said I would make sure MY kids picked up their garbage (not my job to police the park on my vacation). She apparently didn't like my answer, so she gossiped about me to other customers. We were never provided with a list of rules at any point, and rules kept changing and being found out through gossip (no consistent communication, such as email). If I had known some of the rules, I wouldn't have selected this park as it is NOT family friendly. They may want to consider becoming an adult only park. Kids were told half way through the season they had to be inside at 10, then 9, then at dark, even though they are fully supervised and just playing with their friends quietly at the park. I tried to have a civilized conversation with Mary and Amir to clarify things and express concerns, and Mary yelled at me and told me if I don't like it, go somewhere else. That's their customer service. We've witnessed it with several customers on site. Keep in mind, our kids are well behaved, always supervised, we follow every rule they come up with, and have paid for any guest we've had on site. We will enjoy the remainder of the season with our friends here and try to avoid...