Summerhill Estate House — Hotel in Kelowna

This is the first season of this house being available to guests and it is fantastic. They got the air conditioning for the home fixed which kept it very comfortable. The house is huge (11,000 sq ft) and only accepts a limited number of couples. We had the pool virtually to ourselves during peak times in August. Chef Mara was very accommodating and prepared wonderful breakfasts each morning and Enrico worked hard to keep everything in order too. The bedrooms themselves were large and spacious and although our bathroom wasn't connected to the room directly, it was directly across the hall and was exclusively for us. We enjoyed a couple dinners at the winery and got special treatments for being guests of the Estate House. We enjoyed socializing with the other guests over breakfast and later by the pool. If you get a chance to stay here, I would not hesitate to recommend. Keep in mind it is a Bed and Breakfast setup and not a hotel. Very private and relaxing and I can't wait...

Hugely disappointing stay at this property. Power cut out in my room and nothing could be done. There was zero emergency lighting in the house making it unsafe to move around as one could not see anything. Even worse was being asked to keep quiet as the owner's son and his young family was staying the main bedroom downstairs and we were told the kid had to nap. As paying customers, who were talking at normal volumes I found this to be exceptionally rude. If they wanted the entire home for their own enjoyment, why rent out a couple rooms upstairs? Came back after a day out to the family cooking fish. The smell was atrocious and not welcoming. I simply cannot understand why they didn't close the house off for rent if the son wanted to stay there. I guess it was to make a buck, while making guests...

Came here 2 years ago and enjoyed it to the point my child as to come again this year. This time I was quite disappointed in the customer service. My father had a poor experience as the hostess was rude and dismissive when he didn’t have a reservation and wanted to look at the menu (and was willing to wait 20-30min told to give my kids lunch. When trying to do the wine tasting, we were ignored and when got attention it was abrupt. I ultimately grabbed a couple bottles of wines a d was barely given the time to purchase wines.

My children enjoyed the outdoor miniature golf and I’d promised my spouse that I’d pick up our favourite wine. But truly I don’t know if I will truly enjoy the bottles after this customer service experience. We are going elsewhere for lunch and purchasing cases of wine at...