La Maison de Vébron — Hotel in L'Anse-Saint-Jean

Bad experiences. When booking online they send blank confirmation emails. I had to call them many times, waited on hold for 45min plus each time, and had difficulty getting information from their staff whenever we did connect. Admittedly, their phone operator spoke very little English and my French is mediocre, although passable enough to communicate that I want to book a room, confirm it, or cancel it. The confirmation emails they sent after the phone calls were also blank.

When I arrived for my first booking there was nobody at the resort. Like the horror movie The Shining. Nobody at all. I found a note in french, not simple french, but detailed instructions which would not be easily translated for someone who hasn't studied the language (which I did when I was younger). The note instructed me where to go to find a key, and which wing of the hotel my room was in. The room was clean, but it was still creepy being in a big, semi-lit, hotel in the countryside totally alone.

We had a booking to return and stay at the hotel 4 days later. We decided it was creepy and did not want to come back so we called (again, nobody was at the hotel to manage our reservations) and canceled the booking. We thought it went relatively smoothly, but then Maison de Vebron charged my Visa, at a rate that was 33% higher, and they continue to keep me on hold or ask me to call them back instead of giving me the refund.

Staying here was just a huge headache. It was our only bad experience in 10 days in Quebec. All of the other camping, auberges, and hotels were easy to book with and visit.

It may be a fine hotel if you come during the busy season and speak french fluently. If you want to be confident that your reservation is confirmed, or receive any kind of human service whatsoever, then you should...

When booking online they send blank confirmation emails. I had to call them many times, waited on hold for 45min plus each time, and had difficulty getting information from their staff whenever we did connect. Admittedly, their phone operator spoke very little English and my French is mediocre, although passable enough to communicate that I want to book a room, confirm it, or cancel it. The confirmation emails they sent after the phone calls were also blank.||||When I arrived for my first booking there was nobody at the resort. Like the horror movie The Shining. Nobody at all. I found a note in french, not simple french, but detailed instructions which would not be easily translated for someone who hasn't studied the language (which I did when I was younger). The note instructed me where to go to find a key, and which wing of the hotel my room was in. The room was clean, but it was still creepy being in a big, semi-lit, hotel in the countryside totally alone.||||We had a booking to return and stay at the hotel 4 days later. We decided it was creepy and did not want to come back so we called (again, nobody was at the hotel to manage our reservations) and canceled the booking. We thought it went relatively smoothly, but then Maison de Vebron charged my Visa, at a rate that was 33% higher, and they continue to keep me on hold or ask me to call them back instead of giving me the refund.||||Staying here was just a huge headache. It was our only bad experience in 10 days in Quebec. All of the other camping, auberges, and hotels were easy to book with and visit.||||It may be a fine hotel if you come during the busy season and speak french fluently. If you want to be confident that your reservation is confirmed, or receive any kind of human service whatsoever, then you should...

My friend and I stayed 4 nights at this auberge. We had a room with 2 single beds which was a plus since We wanted to have our own bed. We arrived at 4 pm and the front desk was already "close" we later realized that there was no front desk. At first the room looked really nice. But then a few small things made us cringe a little. The tiny TV was not well positioned and the DVD player was not working. The fan was making this horrible noise and the mini fridge was not working. It was unplug when we arrived so we plugged in but it was a bad idea because it was over heating. |There was also a message in the bathroom about the towels to leave them in the tub if we wanted them change. We did that and we realized that the cleaning lady never did come in our room. This felt more like a luxury hostel more than a hotel. |There was a few perks coming with this place first there was 2 fully functional kitchen and there was also a nordic spa close by. The day before leaving I met one person who works there I would have never notice this person if he didnt come to me first because they don't wear any clothing indicating they work for La maison du Vebron. Over all it was a fine experience. I had took a deal on Tuango to book this place not sure I would have paid the regular...