Journey's Perch Guesthouse — Hotel in Revelstoke

It’s unfortunate to give this space a negative review, because the space itself is lovely, well located and perfectly set up to meet the needs of visitors hoping to escape and enjoy the mountains around Revy. When we saw this space, we had high hopes that it would be great for our large group however, we had a such terrible experience dealing with the property management company and ownership that I would not recommend staying here for any large groups unless you want to be scammed out of money and treated disrespectfully.

From the very beginning, we did not feel welcomed by the managers of this property. We booked the entire place to stay for a ski trip with some friends over New Year’s Eve, all of us are respectful adults in our mid-30s and have rented many properties together in the past without issue. We planned to celebrate the new year with the guests staying in the rental plus a small handful of local close friends who were going to pop by to say hello before heading off to other New Year’s plans. There was not a no visitors policy (which was confirmed in discussion with management), and we hadn’t planned on inviting a large number of people so we thought this would not be a problem – especially on New Year’s Eve. Rather than engaging with us civilly to get to the source of the problem, the very rude manager Jolene accused us of planning to throw a very large party and threatened she had called the cops to be on standby for the evening. She was unwilling to listen to our perspective. Later we found that there was a large party down the street unrelated to us that may have been the cause of that confusion, but rather than speaking with us directly to try to uncover the truth, we were approached with a threatening and hostile tone from the property manager. Later when asked what management's definition of a party was and if a handful of friends could show up for a short visit, they confirmed a small number of visitors would be fine. If management did not want not any celebration on NYE – they should have not booked it to a large group for this day and should ensure that their visitor policies and quiet hours are updated accordingly.

The second issue was related to claims of damage to the hot tub. When we arrived and opened the hot tub, there was a red bull can in the water, the screen of the tub had a notice that the water had not been changed for 30 days and the arm of the cover support was broken. Regrettably we should have taken photos at this time but having stayed in many vacation rentals with this group of friends on multiple occasions with no issues and knowing this was a high traffic hostel space that is prone to some wear and tear, we didn’t really think twice about it. We did mention these issues to the management company but were told that the damage was impossible, and the tub is thoroughly checked prior to guest arrival. It is worth mentioning, that this is a 10-person tub, open to the main street, with no close neighbors and no lock, fencing or cameras and could be easily poached or used by locals.

When we checked out, we left the property in perfect condition making sure to exit well before the 10 AM strict check out time. Unfortunately following our stay we were hit with an $1100 bill to cover damages to the hot tub that already had existed upon our arrival as well as some new issues that were mentioned nowhere in any of the hot tub policy, despite it being left clean and in its original working order. The rental company was not able to share any dated photos of the tub prior to the damage but would not budge on the charges or agree to split the difference given the lack of documentation on both sides.

Safe to say we will not be re-booking in the future. I’m sure this place would be fine to stay at if you planned to only book an individual room, however if you decide to stay here with a large group make sure to do a scan upon arrival and departure and take any photos of damage, ideally with the management company present, in case you end up in an unfortunate...

If you're looking for a space that is clean, cozy, spacious, AND super friendly, then this is it!! Journey's Perch is like no other accommodation i've ever seen. Really. From amazing wooden features, like counter tops and tables, to original artwork covering the walls - this space will make you feel at home instantly. And you NEED to see the stained glass windows - they are so beautiful!

The location, in my opinion is great. It could be a bit "out of town" for some people who want to be directly on main street, but really it is still so close. With the distance, you gain privacy, and the feeling that you are staying in a cabin in a Canadian Paradise! When you look out the windows you see trees instead of streets. Heck. Yes.

It's so clear that this guesthouse was designed with the utmost thought, care, and love. Dorm beds have their own plug ins and reading lights, bathrooms are all singular, and there is space throughout the rooms and common areas to provide privacy, while keeping the overall mood inviting and personal.

Really I could go on and on, but you should just check it out yourself. Treat yo self!! I've stayed in quite a number of hostels in multiple countries and this one has definitely set the bar! Plus they have stickers... and free breakfast with coffee and tea... and a rice cooker?!..... honestly what more do you need!?

P.S i have a tip for people - if you book through Journey Perch's actual website, instead of a third party booking site, both the business and you win!! Lets support our local businesses as...

It’s unfortunate to give this space a negative review, because the space itself is lovely, well located and perfectly set up to meet the needs of visitors hoping to escape and enjoy the mountains around Revy. When we saw this space, we had high hopes that it would be great for our large group however, we had a such terrible experience dealing with the property management company and ownership that I would not recommend staying here for any large groups unless you want to be scammed out of money and treated disrespectfully. ||||The property manager Jolene was very rude approached us with a threatening and accusatory tone right from the start. We were charged with over $1000 in damages to the hot tub despite the tub being in poor working condition upon arrival (red bull can in the water, the screen of the tub had a notice that the water had not been changed for 30 days and the arm of the cover support was broken). The rental company was not able to share any dated photos of the tub prior to the damage but would not budge on the charges or agree to split the difference given the lack of documentation on both sides.||||Safe to say we will not be re-booking in the future. I’m sure this place would be fine to stay at if you planned to only book an individual room, however if you decide to stay here with a large group make sure to do a scan upon arrival and departure and take any photos of damage, ideally with the management company present, in case you end up in an unfortunate...