Bas Saint-Laurent Camping — Hotel in Saint-Mathieu-de-Rioux

This KOA is in a very nice location. It's very busy and was pretty well packed out. We stayed in the D section which was close(st) to the pool and amenities. Some of the plots up the ridge have better views of the lake. It depends on what you're after. Many of the staff only speak French, which is a little tricky. ||The pool was good. With a life guard provided the kids loved the slide. Minor criticism: I do not understand in summer why the pool closes around 5 or 6pm for an hour. I can appreciate that staff need breaks, but during high season, it just doesn't make sense not to have a secondary person relieve them of their duties and keep the pool open. ||My children loved the BMX bike track. They had a fantastic time both riding and running through it. ||Everything seemed further away in this park than what I've experienced in others. Perhaps another amenities block needs to be considered. ||The site appears to be very new and even though you're surrounded by luscious forest, it almost felt like you were in Arizona due to the lack of shelter and plantings. ||The recreation area was locked and keys had to be obtained from the front office. Which was a bit of a hike. The kids play area is fantastic, as is the splash pad. ||Laundry was good and very clean. Bathrooms were very clean, however I was a little unnerved by the security camera mounted in the corner of the bathroom. Further the shower curtains just do not keep the water in the shower area with the bizarre water saving spout that sprays water every which way but on your person. What was most frightening was when I closed the cubicle for my 6 year old son to shower while I checked on my other child, I heard an almighty CLUNK. The door handle had completely come of on the interior of the door. Had I been on the inside, we'd have been stuck. |A toilet also leaked from the cistern, and a tea towel was being used to absorb the water. Maybe a maintenance person should be considered. ||Back at the RV, I was hanging my towel up on the exterior door and my flip flop caught on something, my foot came down on a snapped off camping peg and was sliced open. After this, other pegs were noted around the site. I can appreciate its not their fault, but a quick site inspection may be necessary each day/turnover. We reported it straight away to the front office, they were apologetic and sent someone around to check. He arrived which a cigarette hanging out of his mouth, puffing away profusely near the entry to our RV. Not a good image, nor odour to a family of non smokers. ||I paid for WiFi. It's only $3. But the speed is so ridiculously slow, it's not worth it. ||Overall, it's actually a good KOA park, with great potential. It just has these low level criticisms... But due to how many, I adjusted the score...

The worst customer service and road quality! I called ahead twice ensuring we're getting the upper level for our 2 nights camping, where the washrooms are, as there's a bit of a distance to walk each time. The lady assured me both times that there's going to be a note left with my name on it, all instructions inside including. We arrived at 11 pm and found 4 different envelopes for late coming guests. Only 1 envelope had name on it, and no , it wasn't mine .

Insides of envelopes were very similar, so it took us sometime to figure out, which one is ours. Code for gate enclosed in the envelope DID NOT WORK, so, the gates remained closed no matter how we tried. Call button on the gates did not work, and we weren't advised of a y number to call in case we have questions.

After some more time we finally got in, only to find out that our camp site was not in fact on the upper level, as I was promised. While driving on the very bed road in the complete darkness( not a single light bulb), I got completely lost in the woods and almost got in the accident, damaged my car in the front due to excessive bushes and no lights and barely got out back onto the hill, so steep it was.

We we forced to park 100 meters away from our campsite, cause the parking on the actual site was so inconvenient I was afraid I'd have to call tow truck after.

On top of that , once I arrived to the office in the morning, manager instead of letting me finish the story with code that did not work at night, rudely interrupted with: you wanna leave now? Have a nice day.

It was such a wonderful place 2 years ago. Completely ruined. Dirty washrooms on top of that. No wonder that once completely full campsite is half empty now. Frustrated, angry, will...

Big RV park, no privacy at all between the sites. It's basically a multi level gravel parking lot with small strips of grass separating each site. Each site has a picnic table, a fire ring, a 30/50 amp power post, freshwater. Some sites have sewers. Compared to the numerous other KOAs I've stayed in Quebec, New Brunswick, and Nova Scotia, this was the most basic one of all.

There only 2 bathrooms servicing the entire park, one at the entrance the other at the opposite end of the park. It's a looong walk for many of the sites, and be prepared to wait if the park is more than halfway full.

No free wifi, effectively. Range of the free wifi is limited to inside the office, where there are a few chairs for customers to sit. Really, KOA?? It's 2021, time to catch up with the times. It's $3.30 per day for wifi that is capped at 5mb/second, which isn't very fast for paid wifi. For reference, that's barely enough to maintain one HD stream from Netflix or other streaming video, let alone multiple devices (cell phones, tablets etc.) or multiple streams. We rely on internet not just for entertainment purposes, but more critically, for zoom calls to home and work. Disappointing, given that internet is widely considered an essential utility these days.

Nice things: the playground was quite nice.. kids enjoyed themselves on the jumping pillow. Pool and hot tub were smallish but very well maintained. Washroom and laundry facilities are well maintained. Staff are quite pleasant to talk with. Maybe the best thing going for this park is its location. Other than that it's pretty much a middle of...