Holiday Inn Temple Of Heaven Beijing — Hotel in Beijing

The hotel is conveniently located at South Beijing, only 15 minutes drive from the bullet train station, Beijing South and also 20 minutes walk from Temple of Heaven which is quite convenient. It is also only 20 minutes drive to Yizhuang my destination of this trip and that's the main reason for me to choose this hotel.

This hotel has quite some history and clearly needs some improvement in its facility. I stayed at the suite room next to the Club Lounge probably one of the better rooms of the hotel. However, it is at the top floor and very close to the air condition machine. I was woken up every night by the noise at night when the machine decided to start / reboot. When I complained about that to the manager on duty he seems to be well aware of that. But unfortunately, the hotel still put me to that room and not sure if that's their interpretation of the platinum upgrade. Actually the reservation is a suite room and just give me one that's quiet is good enough.

In addition to that, the curtain in the room is not functioning well. The curtain is made up of three pieces so I have to use chairs and sofa to block the curtains to make sure not too much light leaks in during the connections. Typically, you would expect the curtain to overlap with each other which is not possible for this hotel.

The pool only opens at 700 in the morning and when I called to request an earlier access that was denied. Had the same request with other IHG hotels but was agreed. Having said that, the manager on duty did visit me when I was waiting outside the gym which is a plus.

The worst of my experience of this stay is the check out. I had an small issue regarding the bill and the staff handling it insisting her viewpoints and finally when I got the attention from the manager on duty it turned out that she was wrong. Would be great if she can checked with her manager directly to save me the time.

Unfortunately, the staff has already overcharged so she needs to refund some back to my credit card and reissue the statement. I went for breakfast first and asked her to process that when I'm having breakfast as I was in a hurry. Unfortunately, I did not receive the corrected folio / invoice after my breakfast and when I went back to the front desk to check, she told me that she was not sure about one small question. I could not remember exactly what her question was but probably whether I need a folio with my invoice or something so she has been waiting for the whole time without doing anything. The front desk is 10 meters away from the breakfast location and I would be happy to come back to answer the question if I knew there was one. Why can't she just drop by and clarify that is beyond me in particular when I told her I was in a hurry so wanted to have my breakfast while waiting. I'm sure she is not busy all the time as when I dropped by to check she is not with other guests.

Clearly, the hotel have some work to do with their front desk staff and I suspect the room selection was also made by one of those. The manager on duty was well trained but unfortunately not very helpful in resolving the issues.

Lastly, when I first submitted this review, I was told that this could not be posted because I mentioned another hotel's name and some specific rate. I've modified it accordingly and hope it would pass through this time. One thing I have to say is that I posted unsatified experience with other IHG propoerty before on the same website and was asked to clean up something to meet the rules which is fine. However, the property did contact me to apologize at the same time and provided update on what they could do as a follow up. This time, nothing happened one week after receiving the system notification that my review could not be posted. Hope this will go...

Holiday Inn Beijing Temple of Heaven

From the moment we arrived, the warm and efficient welcome set the tone for our stay. The hotel was well-prepared for our large group, making check-in seamless. One convenient detail was that we were immediately offered a tour to the Great Wall, making it easy to plan our visit right from the start.

A special mention goes to the airport transfer service—the driver went all the way to the exit to personally guide us to the bus, which was incredibly helpful, especially for those unfamiliar with the airport layout.

The hotel itself is spacious and beautifully designed, offering a great breakfast buffet with plenty of options. The rooms are extremely comfortable—though mine wasn’t particularly large, it had everything I needed. I was also impressed by the attentiveness of the front desk staff. At one point, I accidentally left my passport behind, and they wasted no time in bringing it straight to my room. Every time I walked through the lobby, someone was ready to assist, demonstrating their genuine commitment to guest service. The property is located close to many restaurants and grocery shopping, which is very convenient but far from main attractions and metro stations.

The gym,while the equipment isn’t the newest, the space is well-maintained and has everything needed for a solid workout.

As for the Great Wall tour, I appreciated the early departure to avoid the crowds—a well-thought-out detail. However, on the way back, we were unexpectedly taken to a tea sales presentation that lasted nearly an hour. While the presentation was interesting, the lack of prior notice, combined with our limited time, made it feel like an unnecessary detour. Unfortunately, this delay also led to us getting caught in heavy traffic on the way back.

Overall, while this isn’t one of my absolute favorite hotels, the experience was still positive. The staff made a real effort to communicate in English and ensure we had everything we needed, which left a great impression.

XOXO, Crew...

First let me thank the following personnel who conducted outstanding Service at this location: Daisy, the Hotel Receptionist. Treated me like a Priority Club Member, even though no one else cared nor asked. Daisey went over all details of my stay and ensured i did not get over-charged, and gave me great options for travel via local transportation. She deserves to be commended; and her English assisted more than she realized. Please sustain her employment and this location. Linda, the Bartender. Perfect English; she made me feel at home and like a Preferred Member. Always explained the menu and what was available. Please keep her working at this location. James, the Concierge. James went out of his way to help me with taxis, even when they refused to listen or to take me because i was a foreigner. He also made phone calls to the PEK airport on my behalf. He was very patient, and please promote him to higher responsibility.

Issues. The hotel at this location is due an overhaul and some needed renovations in my personal opinion. I do not recommend the location, due to its proximity to local traffic; its heavily congested. Streets require paving for safety purposes. Holiday Inn should invest in newer furniture in order to spruce the place up. Air Conditioning was the worse I've ever dealt with, and the vents were not clean, which could explain why others have complained in past reviews. Bathroom for the Male Locker room was dirty; sauna wasnt on, the steam room was inoperable. The ladies working the breakfast buffet were great professionals. The variety of food choices should be changed from time to time. The staff other than Daisey, Linda and James treated me like a Priority Club Member. I would ask if the staff (besides the ones mentioned), be reminded of those folks who do travel often receive the status and privilges owed to them. What i did or did not get didnt matter; but it...