Xin Yuan — Hotel in Beijing

This property is mainly used by Chinese guests and I can understand why. Where to start on the niggly but nonetheless annoying and disappointing aspects of my 6 night stay on business? Well in no particular order:||||- Staff - especially front desk and lobby - generally speak little or no English, and mostly exude an attitude of not caring much about customer service.||- Breakfast service is a limited buffet of mainly local foods with a smattering of unappetising dry pastries, nasty breads and a couple of cereal choices. I discovered that the room service menu hanging on my bedroom door was better, including oatmeal (good) eggs any style, bacon, ham, etc. but read on...||- Housekeeping service very variable: One day no replacement towels or bathmat or tissues, another day green tea bags replaced with black, and so on. After the first morning taking room service breakfast the order card ("place outside door before 3am, etc.") was not replaced. When I asked several different housekeeping and front desk staff I was variously brought: a wet plate, a restaurant menu on an iPad, a hotel carrier bag and finally soap.... In desperation I hand wrote my order on a notepad and left it on the door at midnight. Minutes later the doorbell rang and lo and behold - an order form! The following day still no replacement form left, so went around the loop searching for another yet again.||- Room temperature and A/C centrally controlled with no individual control in the room. So first few nights were cold (in mid-November) then magically the heating came on one day and guess what? TOO HOT! Only option offered by confused and uncaring staff: "Open window"...||- Only Chinese or Korean in-house restaurant options for lunch / dinner, neither with appetising choices for my Western tastes. Only the local beer is more or less adequate, but not so nourishing!||||On the plus side:||- Room generally comfortable and spacious (although not well serviced: see above).||- There's a gym and pool - hardly used by locals so always free. However only open between 10 am and 11 pm so no chance to use before a business day.||||Overall not recommended for Westerners used to Western brand properties and services. Next time I'll use...

This property is mainly used by Chinese guests and I can understand why. Where to start on the niggly but nonetheless annoying and disappointing aspects of my 6 night stay on business? Well in no particular order:||||- Staff - especially front desk and lobby - generally speak little or no English, and mostly exude an attitude of not caring much about customer service.||- Breakfast service is a limited buffet of mainly local foods with a smattering of unappetising dry pastries, nasty breads and a couple of cereal choices. I discovered that the room service menu hanging on my bedroom door was better, including oatmeal (good) eggs any style, bacon, ham, etc. but read on...||- Housekeeping service very variable: One day no replacement towels or bathmat or tissues, another day green tea bags replaced with black, and so on. After the first morning taking room service breakfast the order card ("place outside door before 3am, etc.") was not replaced. When I asked several different housekeeping and front desk staff I was variously brought: a wet plate, a restaurant menu on an iPad, a hotel carrier bag and finally soap.... In desperation I hand wrote my order on a notepad and left it on the door at midnight. Minutes later the doorbell rang and lo and behold - an order form! The following day still no replacement form left, so went around the loop searching for another yet again.||- Room temperature and A/C centrally controlled with no individual control in the room. So first few nights were cold (in mid-November) then magically the heating came on one day and guess what? TOO HOT! Only option offered by confused and uncaring staff: "Open window"...||- Only Chinese or Korean in-house restaurant options for lunch / dinner, neither with appetising choices for my Western tastes. Only the local beer is more or less adequate, but not so nourishing!||||On the plus side:||- Room generally comfortable and spacious (although not well serviced: see above).||- There's a gym and pool - hardly used by locals so always free. However only open between 10 am and 11 pm so no chance to use before a business day.||||Overall not recommended for Westerners used to Western brand properties and services. Next time I'll use...

This is probably "the best" hotel within the nearby vicinity which offers very good accommodation and great location beside a subway station. A very typical Chinese hotel, you should be aware and expect that they cater mostly to Chinese patrons, given the lack of English speaking staff, western food options, and your typical Western style options, including TV channels. This is after all China. Check in was a breeze for me and since I've booked a business suite, my large room had too much space. Room and bed was comfortable, and you're supplied with standard room amenities from toothbrush, shampoo to slippers and room safe. There is also laundry service if you need them. Drinking water is also provided in bottles and you can always request for more. Breakfast is served in the coffee house and is mostly Chinese options so if you can't get used to it, please order your western styled food in advance by informing front desk (breakfast menu hanging in room) but don't expect anything fanciful - it's not an international standard hotel. You can of course order some western ala carte (steak, pasta) from the same place. Other restaurants in the building are a Chinese restaurant, and a Korean restaurant. Unfortunately you will not be able to find any other food options within the near vicinity unless you would like to try their local noodle shop which is walking distance and just beside the carpark area by exit B of the subway Station. In case you'll need some basic provisions or sundries, you can also find it here beside the noodle shop, a very nondescript looking shopfront. Ask the hotel staff if you're not sure where. There's a very small swimming pool but I really doubt you'll wanna have a dip here. Overall as I said this is probably considered the best hotel in the area and it's not considerably cheaper in comparison to others nearer to the city so I can only presume you have something to do nearby or further outskirts, otherwise you'll be hard pressed to like the hotel which is almost 1hr by line 10 subway...