Yanqi Hotel, Managed by Kempinski — Hotel in Beijing

When we arrived at the lake we were stopped at the gate and were interrogated by the guards who treated us like we came from outer space. They wanted to see our passports, hotel reservation, and seemed bemused to why we were here; so not such a good first impression.||||The hotel or island has no on-site convenience store which is bizarre for a hotel so remote. We were told to take a taxi 25 minutes away to the nearest store which we did, but that seemed unnecessary as we drove past many convenience stores within the first 10 minutes. ||||We paid 1600rmb per night and this hotel is not worth that amount of money in my opinion. The kempinksi website falsely advertises this room saying it has a mountain or lake view, you can see some of the lake and the rusty boat from the balcony, but mostly a concrete courtyard and straight into everyone else’s bathroom. The beds are comfortable and the bathroom is modern and spacious. We went to visit the bar at 7pm for a drink before dinner but it closes at 6pm, which is incredibly early, so it's a good job we purchased some wine from the supermarket.||||The swimming pool and gym are nice and quiet, with the steam room and sauna both on. ||For dinner we ate at the Western restaurant. I had the saddest looking fish and chips I had ever seen, just two pieces of fish and chips with no lemon, salad or the two types of potato as described on the menu...I felt ripped off for 188rmb. ||My friend had a burger, which was ok. Breakfast was a much better experience; a mini breakfast buffet with a range of different options.||||The staff in the hotel were friendly and they spoke some English, they helped us order a taxi home as there were none available on the Didi app due to the hotels remoteness. ||||I felt quite isolated at this hotel, and it had a dull, bleak feeling in my opinion||||I have stayed at kempinski hotels before and had a fabulous experience, so I felt let down this time.||its a tough time for hospitality at the moment and things might not be running as smoothly as normal. But I feel the hotel prices should represent the level of services and quality you...

Needed some time away but still within Beijing for obvious reasons during this time. So I decided to venture to a hotel I have been to, but never solo. |Took a car from CBD (Beijing) to Yanqi Lake on a Sunday around 5 and got there one hour later. Check in on a Sunday and enjoy the week, as the hotel is a little less busy. Arrived and booked a room at the end of the building overlooking the lake. Great and efficient check in, then took a BMW bike (great quality) and took a tour of the hotel ground (they gave me a map), and then à ventured to the Sunrise Kempinski. Nice 15-20 minutes ride. Beautiful sunset.|The grounds are just beautiful and pristine. The brew house at the Sunrise has great and refreshing beers (freshly brewed at the restaurant), the food is good. Went for a run the next morning, you feel you are totally on another planet. The bikes are at your disposal and I did every day I was there. A pool and gym are available as well and these are well appointed. They have a Spa that is amazing as well and prices are decent for the quality and time.|It was an amazing trip and sad to leave. ||Two great employees were Giwa (concierge at Sunrise Kempinski) and the lady at the pool who was very good with every guests. ||Will be back and thank you all for the peaceful and relaxing time spent...

Despite the beauty of the resort and excellent location service was very poor. English is barely spoken, not even simple words like water or gym were understood. We found a note in the room indicating that dinner was only provided through room service, which menus was very limited, no dish of meat or fish available, just basic items like burgers, sandwiches, noodles, fried rice and salad. We ate dinner on a tray in our room every night. Restaurants were closed for dinner and so it was the great outdoors cafe and the wine bar. Paulaner beer, a classic in Kempinski, was in the menu but not available. No one warned us about the room dining only option, which is unprofessional. The website only referred to adjustments to the menu without specifying that the only option available is limited room service. As the hotel is isolated and there are no other options the hotel management must be more specific when accepting reservations. It is disappoint to spend 3 nights in an upmarket hotel under this food regime. The resort was full so it is hard to understand why only room service is available. We paid a premium for a better view from a balcony but were confined indoors by endless hours of incredibly noisy law mowing for a full afternoon and the...