长春净月潭益田喜来登酒店 — Hotel in Changchun City

I am not too pleased with the initial room assignment at Sheraton Changchun Jinyuetan Hotel during my 5 nights stay (April 24 to Apr 29). As a Titanium Elite member of Marriott, I had my profile stated to "Non-Smoking Room" preferences. To my surprise when I got my room at the eight floor, it was full of cigarette smell with no option to open windows nor turn on air condition. My wife almost got sick after the first night. Luckily we were able to get great help from Kay Wang and Billy Zhang who did their best services to provide a resolution. We were switched to room #721 which seems really a non-smoking room with no cigarette smell and was able to open window to allow the entry of fresh air. We really appreciated the extra effort from Kay and Billy.||||The initial check-in service at the hotel was not pleasant either. I was at the preferred line during my checking-in. I was cut off by a tour guide asking rooms for her group and the staff did nothing for the intrusion during the check-in process. The staff should have better skills in handling these type of situations. The bell service also did not provide any services at all. They showed no enthusiasm in helping guests with the luggage and pretended not seeing anything while we were exiting from the taxi. ||||Restaurant service was below average and the managers were wandering around and did nothing in greeting with customers. Nor the servers offers any courtesy in serving brewage to customers. Managers seem busy playing with their phones and did nothing in supervising the staff. Only the reception staff (did not get her name, she is wearing glasses) at the restaurant entrance did her job well and treated customers with friendly smile. Moreover, The food quality of the restaurant was pretty good as we saw the chief chef (in black uniform) always monitoring the floor to ensure the food supply is good and sufficient for customers. ||||The executive lounge was at best among the other services from this hotel. Special thanks to Su Hui-Ying, Qin Yuan-yuan and the two other guys at the lounge. The ladies who was doing the dumplings also deserved great credit as they served the food with heart and enthusiasm. The staff at the executive lounge provided excellent services to guests and did hidden jobs in repairing the reputation of the hotel. ||||||Sincerely...

I am not too pleased with the initial room assignment at Sheraton Changchun Jinyuetan Hotel during my 5 nights stay (April 24 to Apr 29). As a Titanium Elite member of Marriott, I had my profile stated to "Non-Smoking Room" preferences. To my surprise when I got my room at the eight floor, it was full of cigarette smell with no option to open windows nor turn on air condition. My wife almost got sick after the first night. Luckily we were able to get great help from Kay Wang and Billy Zhang who did their best services to provide a resolution. We were switched to room #721 which seems really a non-smoking room with no cigarette smell and was able to open window to allow the entry of fresh air. We really appreciated the extra effort from Kay and Billy.||||The initial check-in service at the hotel was not pleasant either. I was at the preferred line during my checking-in. I was cut off by a tour guide asking rooms for her group and the staff did nothing for the intrusion during the check-in process. The staff should have better skills in handling these type of situations. The bell service also did not provide any services at all. They showed no enthusiasm in helping guests with the luggage and pretended not seeing anything while we were exiting from the taxi. ||||Restaurant service was below average and the managers were wandering around and did nothing in greeting with customers. Nor the servers offers any courtesy in serving brewage to customers. Managers seem busy playing with their phones and did nothing in supervising the staff. Only the reception staff (did not get her name, she is wearing glasses) at the restaurant entrance did her job well and treated customers with friendly smile. Moreover, The food quality of the restaurant was pretty good as we saw the chief chef (in black uniform) always monitoring the floor to ensure the food supply is good and sufficient for customers. ||||The executive lounge was at best among the other services from this hotel. Special thanks to Su Hui-Ying, Qin Yuan-yuan and the two other guys at the lounge. The ladies who was doing the dumplings also deserved great credit as they served the food with heart and enthusiasm. The staff at the executive lounge provided excellent services to guests and did hidden jobs in repairing the reputation of the hotel. ||||||Sincerely...

Looks I like I will have the honor of being the first reviewer, will try to more detailed than usual.

At first after making reservation, I was rather hesitant about my stay here due to conflict reviews at other reservations sites. But I was pleasantly surprised from the checkin, restaurant, fitness and club floor experience.

Great SPG recognition from checkin, staff always trying to engage customer in positive manner (while most staff I encountered spoke very good English, just don't expect everyone to speak fluent English, just not realistic and sometimes body language works just fine). And appreciated the upgrade.

My colleague and I tried the Korea/Japanese restaurant, buffet offer, and service was fast and friendly with fresh and tasty food.

Club lounge staff were just fantastic, giving advice on local dining options, although bit down side is that most options were about 30 mints away (but then again, everything seem to take time to get to in China). Club lounge offering wasn't vast, but more than enough to try different offerings of local and international drinks and munchies. Special thanks to Renee.

New machines at the fitness center, well the hotel is only about one year old. Great swimming and sauna option. Receptionist are friendly, although other fitness center staff didn't speak English but were just ad friendly and helpful.

Only down side could be the location: seem little away fro downtown. but it does have upside, museum right across and theme park near by (unfortunately didn't have chance to check them out). Seem like there's lot of investment/development in the area.

So, all in all, hotel experience was one of the best for me in 2013. Seem like they worked out all the little issues from the first year opening. Had hotel been better location, would've given...