W Changsha — Hotel in Changsha

I stayed for 3 nights over Christmas at the W Hotel and it went above and beyond all expectations! From the sleek, modern design to the impeccably clean facilities. It felt very festive as windows and tables were adorned with delightful Christmas decorations, the highlight was the lovely pink tree on the first floor, it was super cute! The entire staff's commitment to ensuring my stay was exceptional deserves high praise. They catered to every need with a level of care and attentiveness that exceeded all expectations. Day 1: Lovely plate of fruit. Day 2: Cute knitted pouch with candy. Day 3: Xmas-plate of fruit and chocolate log. Plus a big shout out to Eric, who was super attentive and assisted in organising my Christmas Eve afternoon tea and the delicious 5-course Christmas Day meal. (It was pricey at 1288, but included the regular buffet, and a gorgeous red basket with gifts plus an oversized bag! So was worth it.)The bar/chill out area seems to be the hangout place. The energetic atmosphere on Christmas Eve was super cool. There was a runway showcasing several models and a cool DJ. It added an exciting vibe to the festivities, making the evening memorable.Furthermore, the huge swimming pool and changing room facilities felt luxurious, only thing missing was a jacuzzi, although sauna and steam room were great. Additional info: hotel is connected to the mall, line 2 metro is accessible via the mall which made is super convenient to travel around the city. Definitely recommend staying here! This W Hotel flawlessly combines luxury, sophistication, and a vibrant atmosphere, making it a...

Very helpful and friendly hotel staff. I had a few questions pre-arrival, and was able to reach English speaking staff by email at w.csxwh.wrm@whotels.com. They also have a wechat account that you can message (contact hotel for it). Excellent recognition of Marriott Platinum status. Delicious breakfast spread including local and international options. Great gym and locker rooms available. There is an indoor pool that we did not get to use. Building and facilities look new and modern. Location was excellent as the hotel is connected to a high end shopping mall with many food options, including a row of restaurants behind the mall, and more casual food options in the basement level. The mall is also directly connected to a subway station, making the hotel easily accessible by public transportation: from Changsha Airport, take the maglev airport train to Changsha South Train Station and transfer to the subway (light blue line / line 2) and get off at Changsha Avenue (3 stops) and take station exit 1B. If arriving by train to Changsha Station, you can also take the light blue line / line 2 to Changsha Avenue (also 3 stops away). You can use RMB cash for subway tickets if you don't have Alipay / Wechat pay...

Very helpful and friendly hotel staff. I had a few questions pre-arrival, and was able to reach English speaking staff by email at w.csxwh.wrm@whotels.com. They also have a wechat account that you can message (contact hotel for it). Excellent recognition of Marriott Platinum status. Delicious breakfast spread including local and international options. Great gym and locker rooms available. There is an indoor pool that we did not get to use. Building and facilities look new and modern. Location was excellent as the hotel is connected to a high end shopping mall with many food options, including a row of restaurants behind the mall, and more casual food options in the basement level. The mall is also directly connected to a subway station, making the hotel easily accessible by public transportation: from Changsha Airport, take the maglev airport train to Changsha South Train Station and transfer to the subway (light blue line / line 2) and get off at Changsha Avenue (3 stops) and take station exit 1B. If arriving by train to Changsha Station, you can also take the light blue line / line 2 to Changsha Avenue (also 3 stops away). You can use RMB cash for subway tickets if you don't have Alipay / Wechat pay...