成都棕榈泉费尔蒙酒店 — Hotel in Chengdu

Location: The MRT is right in front of the hotel. Taking it to the city center at IFS on Chunxi Street, you can transfer from Line 1 (blue) to Line 3 (pink) in about 25-30 minutes. Calling a Didi (ride-hailing service) costs around 20-40 yuan. To get to Global Center, it’s just one station away, and to the Twin Towers, it’s two stations. It’s a bit of a walk within the station, so using Didi is more convenient.

Room: In my 1st stay, I started with a standard room but was upgraded to a Deluxe room with a view of nearby condos. On the 2nd stay, I reserved one night in a standard room and two nights in Gold Room. I initially received a Gold room on the 28th floor with the same condo view so I requested to switch to a front view room. I ended up with a corner room (1601) that had a better view. The bed was comfortable, with electric curtains and automatic toilet facilities. The rain shower in the bathroom had great water pressure.

Breakfast: The offerings at the lounge were somewhat limited, but they had new-flavored TWG tea, like caramel, which was delightful. The breakfast on the first floor was more diverse, and the food quality on Friday seemed better than on other days. They featured delicious smoked salmon and beef soup, along with several tasty desserts. I recommend having breakfast downstairs and then going up to the lounge for tea.

Afternoon Tea: Served as one set per room.

Evening Cocktails: The Gold Lounge was quiet with few people around. They had a selection of four classic cocktails, which were decent in taste. The standout dish was the bak kut teh, the beef was tender, and delicious. They also served 4-6 hot dishes that were decent, though opinions on taste may vary.

Welcome Drinks: On my first stay, I had to redeem welcome drinks at the Cube bar on the first floor. I tried to use it on the 44th floor, but the staff said that would only be an L-less option. On returning this time, I was advised by someone to use it there, and I met Derek, the restaurant manager, who allowed me to redeem cocktails. If you enjoy cocktails, the Cube bar offers better flavors. For those seeking a great view, head straight up to the 44th floor.

Restaurants: Miku: Located on the 44th floor, it had many delicious menu items (A+). There’s a 50% discount for two people. The sushi rolls had more rice than fish. The Burrata salad was delicious on the first day, so I returned for it again on the second day, but it didn’t taste as good. I was unsure if the chef had gone home by the late hour. The fried chicken wings had an off taste, while the pizza was uniquely good, with a thin, crispy crust unlike what I’ve had before. Chang Yi: This Chinese restaurant on the 5th floor had an A+ buffet as well, with similar discounts resulting in a bill of around 300 yuan for two after discounts. I had a reservation but had to cancel due to timing issues.

Upon check-out, the staff provided an amenity kits. I asked if it was because I booked a Gold room or what. The staff said it was a "special gift for you." I thought to myself that it must be because I booked a Gold room.

Summary: Fairmont Chengdu is located in a new area of the city, making it easy to access shopping in the downtown area. Although the carpets can make the rooms seem dated, they are still clean and well-maintained. The service is attentive and excellent. I highly recommend this hotel for anyone...

A good stay. Was a bit disappointed as the check in staff Leila was unfriendly, no smile and very slow (this was confirmed as she helped me checking out this morning, same level of service unfortunately). In addition, no status recognition or welcome amenity was provided. To my surprise the toiletries have changed to the Grown Alchemist, which I’ve used at M Gallery hotels in the past. One of the reasons I chose staying at the Fairmont hotels is I’m a fan of the Le Labo perfume but was disappointed to know it was not provided at this hotel, despite both the hotel website and in room information menu still advertising it as a selling point.||The five star rating goes to Nick Wang at the Spectrum restaurant. The best service I’ve experienced during my stay and he has changed the experience completely. Not only he was super friendly and attentive, but also very personable such as remembering my coffee preference and made it available without even asking, helped me changing seats as it was very hot at certain areas in the restaurant, packing food and fruits for me to enjoy on my trip to another city etc. The list goes on. Upon sharing my experience he was very apologetic and arranged a welcome amenity (guess it’s a farewell amenity as it was sent at the last night lol), which is the signature Fairmont Chengdu Daisy cake and two small bottles of sparking water. Thank you Nick for everything you’ve done which made my stay a memorable one. Keep up the amazing job you are doing!||Last but not least, the Fairmont Gold Club was nice too. Very quiet and has an expansive dinner food/drink options. Afternoon tea was tasty also. The service from Jeanne, Danna and Mia...

stay.

The Good:
The check-in process was smooth, and the front desk staff were exceptionally polite, warm, and welcoming. As a member, I felt respected and valued from the moment I arrived—a great first impression.

The Bad:
Unfortunately, the room’s condition and service follow-up fell far short of expectations. The air conditioning in my room was completely ineffective—despite running it for hours, the temperature remained uncomfortably high. After sweating for two hours, I contacted the service center, who promised to send an engineer. Instead, a general staff member arrived, opened the windows, and offered an unclear explanation that the AC “couldn’t work properly due to the high floor.” This made no logical sense and did nothing to resolve the issue. They mentioned a potential room change, but no further action was taken.

After another 30 minutes of no updates, I called again and was told an engineer had “adjusted something” and to wait for results. Again, there was zero follow-up to confirm if the issue was resolved. Thankfully, outdoor temperatures dropped at night, and opening windows provided temporary relief—but this was hardly a solution.

Overall:
While the staff’s initial warmth was commendable, the lack of urgency, accountability, and technical competence in addressing the AC problem was unacceptable. A functioning room and proactive service are basic expectations, especially at this price point. I hope management invests in hardware upgrades and trains staff to handle guest concerns with greater...