Crowne Plaza CHENGDU PANDA GARDEN — Hotel in Chengdu

This hotel surprised me. It’s more catered to the ‘business man or woman’ or ‘family looking for a day break away’ than your usual traveller. I’m not sure if it was the business ‘private dinner’ events or the lack of things to do at the hotel- this hotel unfortunately didn’t surpass expectations for what a ‘crowne plaza’ should be. As for the hotel itself, it was reasonably priced for our stay but the price should’ve already included meals. That being said, if you haven’t invested, get the breakfast buffet (see picture) because the surrounding area doesn’t offer a lot of different foods and the lunch menu at the hotel is simple and short. I did get items off the lunch menu, but I was disappointed with my choice of spaghetti as it tasted and looked like it had come from a tinned can (see picture). The same ‘western’ restaurant that served breakfast also served a dinner buffet (see picture) and, although it was lacking western foods, the selection was good and I would again recommend it for your stay. However, as experienced, make sure the buffet is for guests as we were left to feel embarrassed when the buffet had been ‘booked out’ by a private event with tickets, making us ‘normal paying guests’ wondering where to get food - the answer was a local pizzeria on *. You’d expect 4 star service from a worldly known hotel such as this and there were certainly 2 individuals that went above the normal service to make our stay better. Bana Cheng from the reception team - Bana was like a personal assistant, answering every query and question we had on wechat about the hotel or surrounding area. James from Cafe 198 was very friendly and, as he was one of few members of staff that could speak English, he was able to give us better restaurant service and was kind enough to pack us food and snacks for our flight early the next morning as we were sadly unable to make the breakfast buffet. During our stay we visited the Panda research facility nearby and this was one of the reasons we chose the hotel. The hotel offers a free shuttle bus to and from the center at certain times, which was very helpful to know. In the daytime as it was too hot to go out, we had a spa treatment at the spa in the hotel. It was very pleasant and the ladies were helpful to translate our treatment. The room was beautiful however there was mould growing on the ceiling which wasn’t so pleasant (see picture). We also visited the outside pool and man made beach - I was surprised that the hotel was charging additional money for floaters for the children and didn’t offer beach type towels (see picture). Even though the temperature of the pool was great and it was a nice afternoon, unfortunately the sun lounges were dirty, mouldy or broken and the lifeguard was shouting at us in Chinese, probably something about wearing caps in the pool. The room was pleasant (see picture), we’d requested a non smoking room facing the gardens on a high floor, which the hotel kindly accommodated for. The room had a bath, which was enjoyable to use, and good aircon circulation with a massive bed. Although the stay was pleasant, the standard of ‘the crowne plaza’ was let down by quality of furniture and decor, lack of communication with paying guests about where they can eat and the lack of tourist attractions in the nearby area. I’d recommend a stay for 1-2 nights, 3-4...

I stayed at the Crowne Plaza Hotel in Novmeber 2015. I traveled with my boyfriend specifically for the reasons of celebrating our anniversary and visiting the Panda Research Base. We did not have a lot of time at the hotel because we were traveling after work on Saturday and needed to be back home by Sunday, so the travel arrangements were fairly stressful and inconvenient. However when we arrived at the Crowne Plaza all the stress dissipated as checking in was very straight forward and quick and we got upgraded to a delux room. After setting our bags down we headed to the bar for an evening cocktail and snack, Mojito for me and draft beer for my boyfriend, the cocktail was delicious and reasonably priced. We opted for the beef skewers as a snack, which were good but I feel slightly over priced. We decided to head back to our room and order room service instead of eating in the restaurant, as we were exhausted. Unfortunately two items we ordered were sold out, including the chocolate souffle and Vietnamese spring rolls, which was quite disappointing. However the burger was delicious and large. Despite the fairly expensive rates of the food at the bar, the room service food was very reasonably priced and exceeded our expectations. We left early the next morning for the Panda Research Base, first having breakfast. We asked the front to prepare our bill for us while we were at breakfast in order to save time, once breakfast was finished our bill was ready for us and the whole check out process was quick and efficient. We used the Crowne Plaza shuttle to travel to the Panda Research Base which was on time and very convenient. Overall we had a very enjoyable stay and I would highly recommend it to...

I stayed at the Crowne Plaza Chengdu Panda Garden with my wife and 10 month-old son in March 2023, and had a wonderful time.

First off, the room was super big and spacious, and we loved the panda-themed bedsheets and amenities. It was well-kept and had everything we need. They were also very accommodating in providing us with a baby cot, as well as extra bed (given the size of the room, we paid for a local friend to stay with us so we could go to the Panda Zoo together early the next morning).

There was also a complimentary bus from the hotel straight to and from the Panda Zoo, and everything was organised very well and handled for us.

But the highlight of the hotel was by far the service - namely Mr. Li whom we met at the front desk during check-in. Not only was he extremely friendly and helpful, he acted as our personal concierge throughout the entire stay, always proactive and on hand for anything we could ask or think of. He was always there to make sure things were smooth and all guests were taken care of, including making sure we had enough water (sent a bunch extra to the room) and being there to personally send off guests in the early morning bus to the Zoo as well as to receive us when we returned.

He was also super helpful in advising places to eat around the area, as well as transport to the airport. Despite the excellent service, he never once asked for anything in return - such as a review, tip, or anything of the sort. I've honestly never felt this personally and genuinely attended to across hundreds of hotel stays across the world.

I've already recommended this hotel to all my friends and family travelling to Chengdu, and we hope to come back again...