Grand Hyatt Dalian — Hotel in Dalian City

I am writing to formally express my deep dissatisfaction with my recent stay at the Grand Hyatt Dalian. As a guest at a five-star hotel, I had certain expectations for service quality and professionalism, but unfortunately, my experience fell far short.||||Upon arrival, I found the front desk staff to be unfriendly and unprofessional. Their responses to basic inquiries lacked courtesy and competence, resembling the behavior of untrained interns rather than experienced hospitality professionals. Despite clearly requesting a non-smoking room, I was assigned a smoking room, which is a basic and unacceptable oversight.||||In addition, the staff at the swimming pool reception, as well as the restaurant service team, were noticeably unwelcoming and inattentive, which further diminished the quality of my stay.||||Most concerning, however, was the loss of my swim bag, which I accidentally left in the locker room area. The bag contained all of my swimming gear, including a swimsuit, goggles, cap, a swim cycle tracking ring, earplugs, and bone conduction sport earphones (SHOKZ open swim pro), items valued at over $450 USD. When I reported the loss, I was informed by maintenance staff that nothing had been found. The hotel manager then reviewed the surveillance footage, which showed that I had the bag when entering the locker room but not when I exited. Despite this, the hotel was unable to determine what happened to my belongings or who may have taken them.||||This situation has left me extremely disappointed and frustrated, especially considering I was paying approximately $400 USD per night for what is supposed to be a premium hospitality experience. The lack of accountability and assistance in resolving the issue reflects poorly on the hotel's standards and guest care policies.||||I kindly request that you investigate this matter further and provide a formal response regarding how the hotel intends to address both the service failures and the loss of my personal property.||||I hope to hear...

It was our maiden trip to China and our very first to Dalian as well. We were very impressed with the level of Grand Hyatt Dalian services and efficiencies they demonstrated for check in/out processes, room and meal services they had rendered during our stay of 4 days and 3 nights.||We had previously travelled to other countries and stayed in comparable hotels or resorts in Dubai, Holland, Belgium, Taiwan, Hongkong, Macau, Australia, Thailand, Malaysia, Indonesia and Brunei and we can confidently conclude they were on par if not better. ||As our maiden trip, we were greeted with friendly smiles and helpful tips how to get around the city of Dalian and where to get good foods, site seeing and shopping etc. by their front line staffs.||Their rooms are spacious and clean and amenities such as the pool and gym were great. Breakfast buffet was a good spread of different taste and flavor for us to start our day and their staff was very quick to allocate and get us our table even when there was a crowd.||We were also treated to a complimentary cocktail reception at level 31 for the duration of our stay. We were especially impressed when their Duty Staff, Mary remembers my husband preferences of orange juice (he had ordered on the night before) when we visited them on the 3rd night. My husband says this is customer service of a very different level !! We will also like to thank another duty staff of their cocktail reception, Lily who had very patiently guided us how to get around Dalian City on our own for shopping and site see. ||Thank you to Grand Hyatt Dalian and these two lovely ladies of theirs. You have portrayed and made an impressive with very long lasting impression of China's level of hospitalities to a pair of tourist on their...

I stayed at Grand Hyatt Dalian for two nights in November. I am a Hyatt Globalist. The location in the city by the sea is excellent.||I was greeted at the front desk in excellent English and upgrade te to a suite with view which was ready when I arrived unannounced at 10 AM. The suite was large, bright and modern. Wifi was strong and reliable and using a VPN was not an issue. They also brought a nice welcome amenities made of fruits.||The Club is located on one of the top floor, and offer a real dinner buffet every night that last three hours. The quality of the food was exceptional . Attendants spoke little English but were smiling and always eager to help, and communication was never an issue. They even opened the meeting room for me proactively so that I could get a better look at the nice light show every evening. Very nice French wine selection (high end wines that are not even served in club lounges at Hyatt in France).||Breakfast is also great and has many Chinese and international options.||I can’t recommend this hotel enough and had an...