ROYAL GARDEN INTERNATIONAL HOTE - Dongguan — Hotel in Dongguan

I have the worst experience with front desk back in 2009 or 2010 when my parents visited me in this hotel. Since my parents came to China to visit with an uncle. I booked 2 rooms. One regular room with one bed with the uncle and one room with two small beds for my parents since my mom insisted to get this room. It would be too expensive to get 3 regular rooms. The next morning, my mom called me and said she can not go into the breakfast buffet. The lady there said one ticket per room only. No ticket no enter. Think about it, if there are two beds, should there not be two breakfast coupon. I went to talk to the front desk, this young lady seems like total new and strict on following the rules by the book. I told her I will pay for it(the coupon) for the breakfast buffet. Just put it in my bill when I check out. They have my passport copy, Id etc. She said I can not. It’s not allowed. I got so upset since I have to endure my mom visiting me and have wait for my dad and uncle to have the breakfast. I was SO PISSED. How can that be a 5 Star hotel at that time??? This young lady should said let me speak to my supervisor or boss, but she is so arrogant and said no we cannot do that. Even if I paid she will not give my mom a coupon breakfast ticket. You called that a 5 Star hotel??? I still remember this situation to this day that my mom have to endure this experience not eating breakfast on this freakin hotel while she was visiting me. It’s not like I am going away, I told her just give her the ticket, I’ll pay for the food. I am glad this hotel went down as a 3 Star hotel, but it should be a 1 or 2 Star. The hotel is spacious in the lobby with ok rooms with good views of the outside(only for...

⭐⭐⭐⭐⭐I recently had the pleasure of staying at the Royal Garden Hotel with my family, and I can't say enough good things about our experience. From the moment we arrived, we were greeted with a warm, welcoming atmosphere that made us feel right at home.The rooms were impeccably clean and well-maintained, providing a comfortable retreat after our daily adventures. It was clear that the hotel prioritizes cleanliness and guest comfort, which is always a plus for families.One of the highlights of our stay was the fantastic swimming pool. It was the perfect spot for us to relax and unwind, with enough space for everyone to enjoy. My family absolutely loved it, and we spent many joyful afternoons splashing around together.The location of the Royal Garden Hotel is another significant advantage. It's easily accessible, making it convenient for exploring nearby attractions and getting around the area without any hassle.Overall, my family had a wonderful time, and we truly enjoyed every aspect of our stay. We are already planning our return visit and will definitely be recommending the Royal Garden Hotel to our friends and family. If you're looking for a relaxing getaway that caters to families, this hotel is the...

Most of the experience was good in terms of rooms facilities and cleanliness etc. But service was the food is big question. There was no menu in the room. English speak staff was a big challenge. I ordered food twice. In the afternoon time the food served was not warm enough. The Spaghetti Bolognaise the sauce wasn't confident and the meat mince was very tough. The Malaysian curry rice was nice. The Fruit platter was also okay...though the selection of fruits was very limited.The dinner time, was even worse, they did not serve my ordered dish, they could not cancel the order, the replacement they gave to us was not cooked properly did not taste good. Both the soup were okay. moreover the communication with the hotel staff wasn't comfortable. if they did not have a particular dish they should have removed it from the digital menu and if not should have been able to cancel the order. The alternative to the dish was very ordinary. In total I spent over RMB 546 on food. I think it wasn't worth the money spent. So, Good location, cleanliness and facilities ..but service and quality of food...not good...so, a lot of improvement...