Crowne Plaza Foshan Nanhai — Hotel in Foshan

I stayed in this hotel on November 17, 2024 and it was a terrible experience when staying in a hotel, The hotel doesn't seem to have a concierge department at all. No one asks for luggage. The whole time it's apathy. I don't understand how a business hotel can't even manage this kind of thing. The hotel's FOM (Bruce) doesn 't know how to manage the department. In the room, the hygiene was very poor. The carpets looked like they hadn't been cleaned in a long time. There was dust in the corners, the glass glasses weren't clean, and the bathroom floor was dirty, but I didn't think about that. I checked in again on November 19, and the front desk employee said to bring the fruit to the room in a few minutes. I took her word for it. As a result, I waited 3 hours without fruit being delivered to the room. I was angry and went to the reception desk to say a word and sent some oranges in a hurry. It was the worst welcome fruit tray I've ever seen. It was disgusting. I am a member of IHG Diamond Card at 13: 00 noon on November 20, 2024. According to the group standard, I can check out at 14: 00. As a result, at 13: 16 the hotel employee started knocking on my door to ask me to check out. I had a Do Not Disturb light on my room. I wanted to ask the hotel's FOM (Bruce). Does your employee understand what do not disturb means? Does he understand that I'll come back and teach you. My wife was pregnant and needed a break after lunch. As a result, Judy at the guest service kept calling to ask for check-out time and knocking on the door even though the Do Not Disturb light was on. I couldn't stand it. Also I need a development ticket when checking out. I have stayed in this hotel more than 20 times, Each time it was a normal VAT invoice. This time it turned out to be a normal invoice for me. I really don't know how the hotel's FOM (Bruce) manages his staff. Doesn't he look at the guests' previous notes? Also, during my previous stay at this hotel, the room did not change the sheets and covers for 4 days. I called the front desk and said it was the group standard. I wanted to ask if the IHG group standard was to change the sheets and covers once a few days. I had never had this situation at CROWNE PLAZA in another city. I would like to ask how the hotel's FOM (Bruce) trains the staff.

Finally, I want to say to the IHG Group that as a loyal customer, I spend a lot of money on IHG every year, and if this hotel continues to operate in this way, being lazy, not acting, and not professionally managing this hotel, then I will not continue to stay in IHG hotels next year, very...

We had a wonderful stay at the Crowne Plaza Nan Hai hotel during our recent family vacation. The hotel was incredibly well-suited for families - the rooms were spacious and clean, with plenty of space for our family of four. Thank you Alice, the hotel manager, she went above and beyond to ensure our comfort, offering helpful transfer and accommodating our needs promptly.The hotel's breakfast buffet was incredible, offering a wide variety of delicious hot and cold options to fuel us up for our busy days. The kids loved the made-to-order porridge and the selection of fresh pastries. We also enjoyed spending time at the hotel's large, well-maintained kids and standard swimming pool. The kids had a blast splashing around and burning off energy, while we parents were able to relax poolside. The adjoining kids' playroom was an added bonus, providing a fun indoor space for the little ones to play.Overall, the hotel provided an excellent home base for our trip. The combination of comfortable accommodations, attentive service, family-focused amenities like the breakfast and pool, and the kids' playroom made this hotel a perfect choice for our family getaway. We would absolutely stay here again and highly recommend it to other families looking for an stress-free, enjoyable vacation experience. It is very nearby Chimelong theme...

My previous stay during 3rd February 2023 to 4th in Crowne Plaza Foshan in China has been treated I myself wold call ‘fells like home’ by one of your excellent staff Mrs Lily Wen, and to answer your question,Yes ,I purposely asked for her name from the tag.

I live in Shenzhen in China, Me and my wife we hardly have any chances to get on a break during the weekends ,those two days were one of our exciting moment that we can finally get to somewhere and spent our weekends ,It was a last minutes booking in the afternoon, we barely knew the city, where to get local delicacy, where to find a places that we could sit down for a while….. things like this resolved the moment I received the call from Mrs Lily the next day.

It felt like Mrs Wendy knows what we need for the trip, all the information filled in the blanks since the call.

I understand for hotels like Plaza ,things like this could happen 100 times a day ,and most of the guests they don’t see it special. But for us ,after all 3 years of lock down and the and the pandemic, it feels good that there is someone actually taking care of my trip and take my trip seriously.

I hereby want to again thank the excellent experience that the hotel provided ,and the high standard profession ethic have been shown by good people in Crowne...