Kempinski Hotel Fuzhou — Hotel in Fuzhou City

I checked in the hotel very late(11:00 PM) in and when i just about to sleep around 01:30 AM, there was someone drunk trying to open the door and banging the door couple of times. I called the front office for security, then were told he was a guest but in different floor. Aren't normally each access card have designated floor? How is your security for guest privacy?

And in the morning my morning call at 7:00 AM were ringging like crazy, every 2 minutes for 15 minutes and it stop when I called the front desk. It also happen to my cousin room next door. This is the first time I ever had this kind of experience in 5* hotel.

I have to wake up tired and cranky for the whole day,...

This hotel exceeded expectations with its luxurious decor and spacious rooms. The room is clean, beautifully designed, and offers a comfortable stay. The lobby is truly stunning, with elegant chandeliers and a festive atmosphere, adding to the charm of the experience. Conveniently located, with easy access to amenities and nearby attractions. A perfect choice for a relaxing and...

Good hotel but we got a room with no ac, morning call say ok they fix it right now, 7pm back to hotel still no ac, call again say they just told front desk will fix again, then takes 1 hour let us change room, I mean they attitude was good but not doing the right job, should provide best service and not waste our that much time, this is 5 star hotel with such delay...