Dragon Lake Princess Hotel Guangzhou — Hotel in Guangzhou City

My friend and I decided to check out the quaint little village and have lunch. None of the five advertised restaurants were open with the exception of the Italian Bistro. In fact, some of the restaurants looked completely abandoned. We went to the Italian Bistro and saw that there were only 3 people sitting at a table but 3 tables had yet to be bussed and cleaned properly. The wait staff wasn't very polite and seemed irritated with us for coming in. My friends spaghetti and bolognese came first and was underwhelming. My food came about 10 minutes later and wasn't what I expected. In English, the menu advertised it as angel hair pasta with asparagus, shrimp and white wine sauce. It came with octopus, muscles, and some kind of small fish eggs, many different types of vegetables, as well as shrimp and asparagus. I called the waiter over to tell her that it wasn't what I ordered. She brought me the menu and said that in Chinese it was advertised correctly. I pointed out that it was not in English and that I cannot read Chinese. After several minutes of this waitress trying to reach her manager, she finally said that I could switch my meal to a new dish. I asked for the same thing my friend had ordered. As she put the order in, a new group of four entered. We also noticed that the cook was no longer in the kitchen, since you have a direct view into the kitchen. After a few minutes the second group put their orders in and the cook still had not returned. I was incredibly hungry and my friend was now trying to speak to a manager who spoke English. Finally, the cook returned after being away for at least 10, maybe 15, minutes. He sent out the order for the second group that arrived after us, before making my meal. Before my food arrived, the English speaking manager arrived and was very apologetic and told us we wouldn't have to pay the service charge since we received very poor service - especially considering that there were only six people in the restaurant. My friend said that it wasn't good enough and that we would be writing a bad review he took...

The Italian restaurant situated within the hotel is the worst 'dining' experience I have had. The waitress service was pitiful, rude and very slow. We should perhaps have been alerted by the fact that despite the business of the resort, the restaurant was empty. One meal was eventually served a good 10 minutes before the next and the order was monumentally wrong. The waitress had to be cajoled into returning to our table and was adamant that she had delivered the correct meal. After some translation issues, the correct food was ordered. After waiting a good 15 minutes the chef appeared at the open kitchen looking disgruntled at having to prepare another meal. After another prolonged waiting time, we summoned management to complain about the dreadful service and EVENTUALLY the meal arrived. The restaurant manager offered to with hold the service charge (WOW) despite our protestations that the drinks should have at least been free. In the end, he reluctantly offered to deduct 10% from the bill. Despite being empty, previous customer food debris was not cleared from tables. Atrocious customer service. Very average food. Avoid eating here...

Came to spend a few days playing golf with friends, never found such a place !||I will not comment too much on the pale copy of European architecture style, I will insist on the details that can make a stay just terrible...|When arrived, I have been guided to a room where air conditioning was defecting, staff repeatedly saying it was working fine... the room was just a damp and I had to handover key room stating I was just refusing to sleep there before they crook care. 2 d room was having air conditioner working but general care of the room is outdated and not in good conditions with kitschy and super bad design.||Later, as golf was included in our stay, we asked to get a shuttle bus to go to the golf - mentioned as free as purpose of our stay was golf... several attempt from hotel bus driver & boor bell to refuse to pick us up or ask money when it lwas free... nice behavior of people here that are setting their own rules to get extra money from You on the back of the hotel.||Bad management, horrible food quality & service, one of my worst experiences after 14...