Valley View Hotspring Resort — Hotel in Guangzhou City

We are multilingual, multi national group all native or 100% fluent speakers of English AND Mandarin. ||||We prepaid due to their requirement, due to the holiday. We were sold "river view" for two nights. We were really excited, as it sounded great. ||||At check in, when the desk clerk was running my credit card for the security fee, she purposefully ran the card through the system three times with the wrong password. For those of you without passwords on your visa card, by running it with the wrong password, it invalidates the card, requiring the card holder to physically go to the bank to reactivate the card. She did this on New Years Eve.... So now I'll not have my credit card to pay for anything until the 3rd or 4th.||||When confronted, of course she said she didn't know (impossible, and a lie; her coworker said she heard me say it to her, and so the girl changed her story).||||We were told that we would have to change rooms for the second night. Obviously that did not fit in to our expectations. Complaining did no good.||||We checked into the room, which is nice. The only things to complain about are the tv is small, and the AC-heating system is disabled. It was cold in the room at night.||||The morning brought the staff trying to make us check out of the first room before noon, yet not giving the next room until four pm||||No way.||||During packing up, a glass was broken. We told them, as we didn't want anyone hurt.||||They assigned the next room, but it over looked the road, not the river. Also the room wasn't as good.||||||When we brought this up to the manager, he said he'd look into it.||||We went out for food. Upon returning to the hotel, we were stunned to find out that our key didn't work for our room... When we went to the frontdesk they explained they had moved all of our stuff with out telling us.... And their rationale was to give us the room we'd paid for- irony eh? I was not pleased they had gone through my stuff to move us, especially as I had valuables.||||The room was the original room we were in the first night! As we were told the room the second night would be better, every thing is a lie. They made us accept the room move by an upgrade, then move us to the road side view, and then give the same room back!||||So when we went back in to the original room, no one had bothered to clean up the broken glass!...

We are multilingual, multi national group all native or 100% fluent speakers of English AND Mandarin. ||||We prepaid due to their requirement, due to the holiday. We were sold "river view" for two nights. We were really excited, as it sounded great. ||||At check in, when the desk clerk was running my credit card for the security fee, she purposefully ran the card through the system three times with the wrong password. For those of you without passwords on your visa card, by running it with the wrong password, it invalidates the card, requiring the card holder to physically go to the bank to reactivate the card. She did this on New Years Eve.... So now I'll not have my credit card to pay for anything until the 3rd or 4th.||||When confronted, of course she said she didn't know (impossible, and a lie; her coworker said she heard me say it to her, and so the girl changed her story).||||We were told that we would have to change rooms for the second night. Obviously that did not fit in to our expectations. Complaining did no good.||||We checked into the room, which is nice. The only things to complain about are the tv is small, and the AC-heating system is disabled. It was cold in the room at night.||||The morning brought the staff trying to make us check out of the first room before noon, yet not giving the next room until four pm||||No way.||||During packing up, a glass was broken. We told them, as we didn't want anyone hurt.||||They assigned the next room, but it over looked the road, not the river. Also the room wasn't as good.||||||When we brought this up to the manager, he said he'd look into it.||||We went out for food. Upon returning to the hotel, we were stunned to find out that our key didn't work for our room... When we went to the frontdesk they explained they had moved all of our stuff with out telling us.... And their rationale was to give us the room we'd paid for- irony eh? I was not pleased they had gone through my stuff to move us, especially as I had valuables.||||The room was the original room we were in the first night! As we were told the room the second night would be better, every thing is a lie. They made us accept the room move by an upgrade, then move us to the road side view, and then give the same room back!||||So when we went back in to the original room, no one had bothered to clean up the broken glass!...

1、地理位置很好，自驾游交通很方便，国道上都有这个度假村的标示。|2、春节前，1月18号我们订的是半山花园温泉情侣房一间和半山花园温泉双床房一间，都是930元一间，房间设有私密性很好的露台，露台有一个温泉泡池（配有一张取水卡，为5吨水，能泡两次）。露台配有木椅（少个小圆桌，有点不足）。我个人觉得半山的房比山窝下面的房在地势上要好些。| 很喜欢这个小小露台和泡池，刚好带了几本书，在那静静看下书，真的很惬意很放松|3、公共泡池那150米长的泡池跟本没开过，没那么多温泉水，冬天只当个摆设（或许只有夏天能当个游泳池）。5个小池倒是开了，上午不开，说是中午12点开，其实是下午3点才开。|4、可能是春节前的原因，服务员不多，办理入住有点慢，住的地方服务员也不足，我们有间房漏水，要换房，等了比较久。不过服务员不多反倒比较清静自然。| 我们的安排顺序我觉得很好：上午12点到达从化，在路边一个叫“花果山农庄”吃中午饭（特别推荐：环境不错有单独小包房也可在树下或凉亭内吃，里面比较大，环境很古朴自然，我们在树下坐，推荐的菜：九里香泥鸡（是家鸡来的，特好吃）还有田螺炖鸡脚汤、豆腐等都很好吃。 | 下午2点到酒店，稍作休息，3点泡公共温泉（5个池刚消毒放好水很干净），4点睡了一觉，5点租了酒店的单车周围转了一圈，6点半出去吃饭，但晚上吃的那家叫富*农庄就不如上午那家好吃了（焗鱼头不错）。九点回到酒店再泡自已房间的温泉，带了红酒和少许零食，边泡边喝，好放松。11点半睡觉。 | 第二天起来在酒店花园走了一圈，回来在露台看下书，九点半又放水泡了起来到11点半才起来，12点半退房吃饭，那家叫“荔香园”农庄千万别去，没一个菜好吃的，原计划下午去石门公园玩的，好不容易上到山顶，到石门公园才告知我们说雾太大不能开放，只能打道回府。| 特别提醒：1、望谷温泉度假村很适合情侣或纯粹来放松心情的人士，安静舒适，但不是很适合小朋友，因为没有小朋友玩的地方。2、个人感觉温泉水够热，但不知是不是天然温泉或是水质不是特别好的那种温泉吧，因为泡在身上不会滑的感觉，但手也没有起皱就是了（普通水手泡水久了会皱），这只是我个人感觉而已。| ...