Yangshuo Moon Nest Travelling With Resort — Hotel in Guilin

The hotel is beautifully designed, reception restaurant areas are spacious and modern, room was large with balcony and great view of the mountains. Its a 15 minute taxi drive from Yangshuo town, which will cost you 50 yuan. For us the location was perfect, very near other local attractions and scenery. Free bike rental is available as are electric scooters at a cost of 80 Yuan a day which is helpful for getting about the area. The Hotel building itself is definitely 5 star. Though unfortunately the service wasn't quite up to the five star standard that the hotel advertises itself at. Im sure the staff are doing their job the best they can under how they have been advised and I understand with us being English there are always going to be some cultural and language barriers... Though on two occasions we ordered pizza at the bar downstairs and asked if we could take it up to our room as we had a lovely balcony with table and chairs and thought it would be nice to eat up there. On the first occasion the staff said this was ok and and our pizza was brought upstairs (an hour later) the second time I asked for this the staff seemed to have an issue with this and asked me if I could bring the plates down afterwards, this isn't a task I have a problem with, though we felt a bit shocked as we had paid for an apparent 5 star hotel where we were asked to bring our plates downstairs, surely the cleaners bringing the plates down when they clean our room isn't really that much of an issue in a 5 star hotel that the reception staff have to ask their guests to do it... This also felt slightly embarrassing to be called out on at reception like we are some sort of troublesome guest who is leaving their room in a state, when we had only had two plates up their prior to this and a couple of glasses from when we had taken drinks up in the evening, either way this isn't something that I feel we should be asked to do in any hotel especially one that is advertising itself as 5 star. Most hotels that advertise themselves at this level would offer a room service as standard, which is something that maybe the management should look into. The service in general seemed a little slow, maybe because the hotel is understaffed... It took a while to get served drinks and when we wanted to eat in the restaurant we had to go and get the menu and ask for service, rather than there being someone attending the restaurant and bar at all times as you would expect in a 5 star hotel. Our stay was not a negative experience at all, we just felt that if you are staying in a five star hotel, your needs should be catered to a little more willingly, more could be on offer and the staff could be more attentive. We did still have a great stay at this lovely hotel. I understand is quite a new hotel, so I guess that the little things will improve with time. I would recommend staying here and I wish the best of luck to the hotel and...

The room was huge and well furnished. It was clean, although our cups were not cleaned not the green tea replaced during the daily clean. The shower was good and the bed was comfy.|Breakfast is included in the room rate but it's awful. The first morning there was nothing in the hot bain-marie and the waitress just said we can make you eggs. We had scrambled eggs with toast. The next day there was food but only 4 Chinese foods which were not told hot and seemed like leftovers from dinner. |The location is good for the caves and most tourist spots in the scenic area but it is quite far from yangshuo town. This is good for a relaxing break as there is nothing nearby to walk to. Taxis are expensive to get here but most of yangshuo is similar. |I wouldn't stay here unless I wanted to stay in...

The hotel itself is very charming. It is located outside of the city center which is an inconvenient if you want to go to west street but they can easily call a taxi for you. The location is however very peaceful and the hotel gives the possibility to ride a bike along the river. It is wonderful. I don't recommend you to go to the Banyan tree but the moon nest hike literally next 2min from the hotel is worth it. Don't book the breakfast it is not good at all!!! The staff is very friendly and talks pretty much well English. Thank you Shirley for everything you helped me. However I was travelling in January and I had no hot water and the wifi wasn't working... that made it not as good as excepted but they offered me the taxi to the bus station...