Hilton Garden Inn Guiyang Yunyan — Hotel in Guiyang

My family and I visited here for a family holiday to Guiyang. Hotel is about 30 minutes away from both high speed train stations.|The check in- they barely acknowledged our existence. They could pull from the Doubletree Anshun down the road, where their service was impeccable and happy to have us at the hotel.|Room was fine, although pretty bare bones.|Had breakfast and lunch at the restaurant and got food poisoning from the noodles for lunch.|We would not stay at this hotel again, there are other Hilton branded hotels in Guiyang, the Hampton Inn and a new Hilton, that we would definitely pick over...

The Guest Service Manager Chris Wang and his team are not well trained so the service attitude is very bad. When i take 2 large suitcase out of the lobby, there is a doorman(or guard?) stand next to the door. But he don't give me any help and just looking at me. I have to open the door and take my 2 large suitcase by myself. The room is not clean enough. There are some dust and hair in the corner. I complaint to the Guest Service Manager Chris Wang but it's useless. They ignore my complaint. As a Hilton Honors Diamond member, I feel very uncomfortable and...

I made this reservation for my parents, they told me they hade enjoyed their 11-day stay there. Very nice property and very comfortable experience. Especially, the team serviceing the breakfast had delivered high lever services. They mentioned to me some names , Xiaoli Kang, Feifei Lin and a young guy whose last name is Xie. The doorman also gave them a lot assistance every day. I am hereby on behalf of my parents express their appreciation to the team at Hilton Garden Inn...