Haikou Westin Hotel — Hotel in Haikou City

Unfortunately, my check in experience soured the trip to this Westin. This is the first hotel in the world where I had to pay two deposits, one a pre-authorization via Trip.com and another upon check in. Upon check in I gave the front desk attendant my card to pay for the room and without asking he used it for a deposit. Since this is China, the deposit is generally not returned to a foreign card holder for 4-6 weeks. This is from experience. Though it isn't a lot of money I had cash on me for this purpose to avoid having funds withheld but was not asked. The amount was a combined $250.00, while not a lot of money, simply is annoying to pay as a deposit for a 2 night stay. The room was comfortable with a partial water view, but the hotel internal air conditioner outside the room made loud sounds, occasionally late at night. In addition, the hallways in the hotels are quite warm. The food and service with the F&B was a positive Westin quality which included 1 buffet at a reasonable price, a varied breakfast and a nice sandwich prepared to order. This service was excellent and the staff were well trained in F&B. Unfortunately, the lobby had a bad odor, was very warm, and is not comparable with other Westins I have stayed in mainland China. Staff were helpful but unfortunately, the service was geared to mainland tourists and the hotel did not seem prepared for non...

As close to perfect as you can get! The hotel is reasonably priced, but offers world-class rooms, dining, lounge, amenities, and most importantly, the staff.

The staff (especially Bella) were amazing. They helped us organize travel in other parts of Hainan, book train tickets, make hotel arrangements, showed us pictures of cool attractions around the island, and were just friendly and helpful from the moment of our arrival to the moment of departure.

I wish other Marriott properties could study this hotel and...

View from hotel room during 2025 New Year Countdown. The breakfast spread was incredible & you will be spoilt for choice. It will be better if the hotel staff (check in counter) could be more informed about New Year’s celebration within the vicinity of the hotel. I was surprised they told me there will not be fireworks nor celebration. But my picture speaks a thousand words. There were sporadic fireworks in the area, lots of partying & traffic congestion in the area on...