Hilton Haikou Meilan — Hotel in Haikou City

During Check-in, there were 7 staffs there at the lobby. They were chit-chatting and only doing the paperwork. Only 2 of them helped the guest check-in, I approached the counter and needed to ask that I want to check-in. Another 5 staff that were chit-chatting had no mindset to help guess check-in or asking. It is Hilton and I found it super unprofessional. If I hadn't ask, I would have just stood there, in one of the lines.||||2. The staff that checked me in, informed me that as a diamond member, I can eat 'for free'. I knew that it was no such thing. The restaurant told me that it is only 150Y/day. I actually went back to the lobby and told the check-in staff not to provide any wrong info the guest again.||||3. Nobody at Chinese Spice cant speak English, waitresses stared and laughed at me as an ASIAN FOREIGNER can't speak Chinese. That was really rude, I addressed to 2 managers but they still stared until the end of the meal. Bill was wrong, there was no Y150 deduction as a diamond member. Nobody understood that the transaction needed to show the Y150 negative and the customer was only charged for the exceeded amount. I have asked to correct it 4 times, but because no English speaker at all, It was really extremely frustrating and seemed impossible to make them understand the meaning! One of the waitresses told me that I didn't have to check the bill and just sign it, and that was the 3rd wrong bill that I asked to revise. I denied to sign (that 3rd time), and told her that of course I needed to check the bill, and why would I sign without checking plus it was a wrong charge. She was upset. At that point I had asked 5-6 times for somebody that cant speak English, I sat there and tried to have the bill correct for 20 mins. The restaurant manager came down, but with poor English, I still couldn't have him issue the revised bill that showed the negative Y150. He insisted that I have to sign the full amount and it will be deducted later. At that point, I didn't believe it at all. If sign on the full amount bill, of course I will be...

During Check-in, there were 7 staffs there at the lobby. They were chit-chatting and only doing the paperwork. Only 2 of them helped the guest check-in, I approached the counter and needed to ask that I want to check-in. Another 5 staff that were chit-chatting had no mindset to help guess check-in or asking. It is Hilton and I found it super unprofessional. If I hadn't ask, I would have just stood there, in one of the lines.||||2. The staff that checked me in, informed me that as a diamond member, I can eat 'for free'. I knew that it was no such thing. The restaurant told me that it is only 150Y/day. I actually went back to the lobby and told the check-in staff not to provide any wrong info the guest again.||||3. Nobody at Chinese Spice cant speak English, waitresses stared and laughed at me as an ASIAN FOREIGNER can't speak Chinese. That was really rude, I addressed to 2 managers but they still stared until the end of the meal. Bill was wrong, there was no Y150 deduction as a diamond member. Nobody understood that the transaction needed to show the Y150 negative and the customer was only charged for the exceeded amount. I have asked to correct it 4 times, but because no English speaker at all, It was really extremely frustrating and seemed impossible to make them understand the meaning! One of the waitresses told me that I didn't have to check the bill and just sign it, and that was the 3rd wrong bill that I asked to revise. I denied to sign (that 3rd time), and told her that of course I needed to check the bill, and why would I sign without checking plus it was a wrong charge. She was upset. At that point I had asked 5-6 times for somebody that cant speak English, I sat there and tried to have the bill correct for 20 mins. The restaurant manager came down, but with poor English, I still couldn't have him issue the revised bill that showed the negative Y150. He insisted that I have to sign the full amount and it will be deducted later. At that point, I didn't believe it at all. If sign on the full amount bill, of course I will be...

I stayed at this hotel from July 20-24 in 2020. I will list all the situations I have experienced during my stay. If you gonna stay there during the pandemic, this might able to help you.||||Although called "Meilan", the airport name in Haikou, you'd better not expect to get on shuttle between the hotel and the airport. The hotel offers 3 rides a day in a really limited time from 9 am to 2 pm.||||The lounge is closed during the pandemic. As compensation, the hotel offers dinner during the stay, which is 150 rmb per person everyday from 5:30 pm to 7:30 pm. The time restriction is really really annoying when you travel in somewhere you are not familiar.||||Although there is no much travelers during the pandemic, I can only get an upgrade on view as a diamond member.||||The following issues I had enforced may happen anytime you stay here other than in the pandemic.||||The lobby is really hot and there is no AC. The bar and the business center is in the lobby so it would not be a good experience to stay there during the daytime.||||The hotel is not located in most of the car rental companies offering on-line services(I didn't find any). And there is no car rental in the airport. So there is basically no way to rent a car in advance. The hotel agent will find a car to deliver to the hotel, but there is no invoice and I have not get my deposit back till now.||||||There are ants around the desk in my room. I didn't have any food and only drank water in the room. The hotel cleaned it with acrid sterilized water which really impact my quality of sleep at that night.||||The AC in the room seems broken. No matter how I adjusted the controller, the temperature fixed at 25 Celsius degree.||||Not recommended. Especially during...