Crowne Plaza Hangzhou Xanadu Resort — Hotel in Hangzhou City

The hotel setting is picturous next to a small lake and a few wooded hills, within a huge green compound. My corner room offered a beautiful view over the lake. It is even possible to have breakfast outdoors next to the lake. There is a walking path around the lake, must be some 2-3km distance, only usable at day light. ||||The hotel is located some 30min / 70 RMB by taxi (without traffic) from Hangzhou West Lake to Southerly direction. Bingjiang commercial area is some 15 to 20min / 35RMB by taxi, this was where I was going every day. Good connection, not much of traffic. ||||The hotel location is very isolated. There is a village next to the hotel, and a recreational area next to a large lake in about 1km distance. I did not find any pub or restaurant in the hotel surroundings. ||||I daily used the hotel's breakfast buffet and the dinner buffet once. Both are ok, on the level of a 4-star Western hotel (but not 5-star).||||I had an issue at checkout. I asked staff that I would like to pay in CNY. I was re-assured this would be the case. Later-on my credit card statement showed I was charged in EUR at a pretty bad exchange rate. I would have rated the service to be good, if that scam had...

Wonderful hotel situated by a lake which was great for walking - the rooms were very clean and spacious and had a balcony with views overlooking the lake, it had a very serene feel about it. The breakfast was wonderful catering for both Asian and western people. It has a great lounge / bar area to enjoy drinks, we would have loved to have stayed a few more nights but we were on a tour. Wonderful attentive staff and a relaxing place to stay , highly recommend...

If only the interior of the hotel could match the beauty of its lakeside location. From the time of entering, we noted the lobby was tired. The room smelled of smoke (It seems everyone smokes in China!) The shower was in a high-sided tub and towels were thin. Definitely this hotel should not be rated as a 5 star facility. The breakfast buffet was adequate but be sure to take time to walk the grounds. Ducks and swans (even a pair of black swans) graced...