Haiwaihai Crown Hotel — Hotel in Hangzhou City

after my terrible experience in my prior shanghai, rayfont hotel, seems that paradise exist, arriving the bell boys went to open my door to the taxi, took care immediately of my luggage, in hotel reception people speaking English, despite we arrive three guest at same time all three were taking care with prompt ens and courtesy, room as it should be, the heated roof swimming pool excellent, their business center, nice staff that tries to be helpful, but not at level they should be, but you can work and solve your needs,their restaurant with an excellent food quality, service as many chinese hotels, still need to be polish but all members willing to be helpful.i request room service, food arrived hot and service was done fast.because weather is in change season, i made the mistake to put the air condition, that in winter only is for heating, so i heat my room instead of cooling it, went to the front desk and they explain me my mistake. by front desk manageR initiative, they send me a portable air conditioning equipment.||because my business requirement, i need to hire a translator and immediately the assistant manager helped me . my recognition to her,VANCE LUO excellent english level and immediate understanding of my needs.||my recognition to the people that...

Location: not close to any subway station or major bus station Staff: hardly know any English. I'm not talking speaking English I meant not even one single English word Cleanliness: dust under the night stand. Carpet in the closet full of dried paint and stain. Very disgusting Maintenance: just checked in， safe deposit box ran of battery. Next day closet light ran out. Two days in a row typical Chinese building drainage problem which is normal in my friends US $5000 a month apartment. When you take shower water will sip out from the shower stall and flood the bathroom floor big time. I guess it's normal in China

Logistic Issues: when the elevator opens each floor there's no sign on the floor to show which floor it is ! You can to look at the tiny display inside the elevator which was blocked by a tall guy one time. Common sense isn't it? Lobby sitting area was too small. All occupied by those beauty consultants of a cosmetic confrtence.

If you have never been to a non Chinese managed hotel you will think this hotel is first rated; but if you have you will never come...

This was my 13th trip to China but my first to Hangzhou. My customer set up the hotel reservation for me at this hotel and it was very nice. The room was comfortable with a large bed, tub and separate shower area. I had a really nice view of the city, The lobby is large and very well kept. A quiet seating area if you need to speak privately with someone or just sit and read a book. The staff was very friendly and efficient. They did have someone who spoke English at the front desk as well as at the breakfast buffet. The breakfast was included in the room rate and it had a wide variety of food to choose from. Traditional Chinese foods as well as American style eggs, breads and cakes. I plan on staying there again on my...