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The executive suite was as spacious as shown in the pictures with great view over the expo centers and landmark building. The rooms were clean and fairly equipped. There was a lot of cabinets to store your belongings. Facilities are good, gym is correctly equipped and very spacious. Bob at the reception was very helpful. One key improvement is the air conditioning, the room was hot and ventilation requires to open the windows to cool down inside the suite, the AC not being functional at that time of the year. The bathroom mirror lights are also very hot which does not help to cool down the room as the saff keeps it swithed on after the cleaning.Breakfast was fair with a big dining room and choices between western and chinese food options.The lounge bar is a bit lame. I did not try the Sky Garden, i will...
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The hotel located near subway station and bus stop. Not close to the town but easy to go anywhere by bus and subway.
Nothing much around the hotel in walking distance just some restaurants in a block away and only one convenience store in the next building.
The service is great specially the dining room staff, polite and willing to serve. They could remember that our family needed fork and knife and bring to us every time they knew where we sit. I asked for some ice to compress my ankle they gave me an ice pack in plastic bag which was ready to use, very appreciated.
The front office couldn't speak English well but they tried to communicate and willing to help.
The fitness was well equipped, clean and quiet.
Overall I was happy...
Read moreHaving stayed at many hotels around the world, this is really one of the best. Convenient location, competitive price, nice view, spacious, tastefully and thoughtfully furnish and most importantly excellent service by the staff. The duty manager Sam Zhang was extremely welcoming and helpful. When the food delivery robots were all busy as it’s the peak hours, he personally brought my food up. Mr Allen Jiang from the concierge was also very helpful during my stay from start to end, helping me my parcels and luggages. It’s the best place to stay at in Hangzhou, especially if you are attending a concert or event at the...
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