Wanda Vista Hohhot — Hotel in Hohhot City

TL;DR: The service at this hotel is absolutely atrocious; we left without even spending the night.||||My husband and I booked this hotel for two nights to get away for Chinese New Year. We've stayed in several Wanda hotels in China before and always choose them over others, yet this was the most disappointing hotel experience I've ever had. In fact, we didn't even stay the night - we decided to cut our losses and get the train back to Beijing, 2.5 hours away and 1,000+ yuan lighter.||||First of all, the check-in staff completely ignored me at the check-in desk and addressed my (Chinese) husband instead as they presumably don’t speak English, even though I was one standing there with the bags and passports ready to check us in and he was loitering on the sidelines - nice bit of casual racism to kick off the visit; never mind the fact that I actually speak Chinese. ||||Second, we were told that as it was the CNY holiday, the executive lounge was closed, as were the pool and fitness facilities, neither of which were we informed of when booking. We paid an extra 500 yuan for the exec room literally to use the lounge (I work remotely and planned to work from there). The only difference between the most basic room and the exec room asides from the price is the lounge access. We asked to be charged for a standard room and they refused.||||We were told we could use the lobby bar for happy hour inclusive drinks in lieu of the lounge, yet when we went there at the alotted time, the barworker had absolutely no idea about the arrangement, leading to confused phone calls to the manager to verify we weren't trying to swindle free drinks. Even so, after clarification, we were told the only drinks on offer for "free" were soft drinks or beer - unlike every other exec lounge happy hour I've experienced. ||||To clarify, I may come off as a diva in this review, but I'm really not. My husband and I just met a "we can't do anything to help you" response one wouldn’t expect at the apparent best hotel in town, which would lead anyone to frustration. We went to Hohhot to celebrate CNY and experience the local hospitality, but left just hours later feeling disappointed...

We just came back from our trip in Inner Mongolia city of Hohhot where we stayed at Wanda Vista hotel. This is a great hotel with excellent guest service. All the hotel staffs are extremely friendly and there was even a token gift for each and every one of us! ||||The interiors of hotel are clean, posh and elegant; rooms are delicately designed with panoramic city view which definitely gave us a soothing ambiance to rest after a long and tiring day trip. In terms of location, it is located just next to the Wanda Plaza - a super modern and convenient shopping centre with a lot of international brands. Great convenience!||||We would like to compliment the front desk staffs (Ms. Daisy, Angel & Wendy) and concierge service Mr. Billy for their warm and friendly guest service. It is no doubt that their positive attitude had left a memorable impact throughout our stay at Wanda Vista. We definitely recommend this hotel for foreign guests who wish to experience the heart of...

The rooms at the Wanda Vista are spacious, clean and nicely decorated. The bathroom is quite big, with a bath & shower. There is an average sized gym, with a nice selection of machines and weights. There is also a spa area, with a pool and sauna. I had access to the Executive Lounge, which was well stocked. The restaurant has a wide selection of food, including Chinese and Western foods. The only small problem is the lack of English (or other foreign language) speaking staff. It is sometimes very difficult to explain what is needed. However, having said that, the staff is lovely and always ready to help. The hotel is situated next to a big shopping mall and in a lively area with restaurants. Unfortunately I didn't have time to visit the area so I cannot say if it is close to Touristic places or other places...