JW Marriott Hotel Zhejiang Anji — Hotel in Huzhou

We enjoyed ourselves at this hotel but do have a few comments.||We checked in at 8PM but found no mixed drinks available with dinner… later we found there was no bar tender and wasn’t there the entire length of our stay! That is really unacceptable.||Since we are Titanium members, We did receive a nice room upgrade after we complained that we reserved a golf view but were first sent to the other side of the building. The room was nice and we appreciate having some items in the minibar. However, with no bar tender it wasn’t enough.||The coffee available in the rooms was pretty bad. It must be the brand of coffee since the dates showed they were made in April 2024. ||We found excellent bell boys.|Free parking just a short walk away and we appreciated the shuttle.||I must say that we did not enjoy the restaurant and were just barely able to stand breakfast. We found the items were not fresh and for instance, eggs spent hours under heat lamps. It was hard to find anyone willing or able to cook fresh eggs. The service girls spent all their time hiding in the kitchen area and never checked on customers. No coffee was served, bacon was undercooked and really greasy and in general all buffet items were overstocked and thus either too cold or dry.||The dinner menu is lacking for our taste. We struggled to find anything on the menu we wanted and thus only ate there the first night.||For the buffet, may I suggest adding fruit pies (9 inch pies, not tiny foil cups), omelets and fresh made-to-order pancakes and waffles? Nobody wants to eat dry pancakes and waffles that have been sitting for hours.||Then having those pies available for dinner would be great with good ice cream and also some fresh cake like chocolate or vanilla layer cake with icing. In addition, some good fish fillets and nice soups would be a nice addition to the menu. We found the selection on the menu very unappealing. It was just a reprint of the room service menu.||The golf course was great with nice maintenance and good caddies. |We never found our ball in an old divot after two rounds of golf. Greens were almost perfect.|I did manage to seed some of the surrounding area with golf balls so expect a great crop next year. ;)||We are returning for a few days in December and bringing family with us. We hope the experience in the hotel...

We enjoyed ourselves at this hotel but do have a few comments.||We checked in at 8PM but found no mixed drinks available with dinner… later we found there was no bar tender and wasn’t there the entire length of our stay! That is really unacceptable.||Since we are Titanium members, We did receive a nice room upgrade after we complained that we reserved a golf view but were first sent to the other side of the building. The room was nice and we appreciate having some items in the minibar. However, with no bar tender it wasn’t enough.||The coffee available in the rooms was pretty bad. It must be the brand of coffee since the dates showed they were made in April 2024. ||We found excellent bell boys.|Free parking just a short walk away and we appreciated the shuttle.||I must say that we did not enjoy the restaurant and were just barely able to stand breakfast. We found the items were not fresh and for instance, eggs spent hours under heat lamps. It was hard to find anyone willing or able to cook fresh eggs. The service girls spent all their time hiding in the kitchen area and never checked on customers. No coffee was served, bacon was undercooked and really greasy and in general all buffet items were overstocked and thus either too cold or dry.||The dinner menu is lacking for our taste. We struggled to find anything on the menu we wanted and thus only ate there the first night.||For the buffet, may I suggest adding fruit pies (9 inch pies, not tiny foil cups), omelets and fresh made-to-order pancakes and waffles? Nobody wants to eat dry pancakes and waffles that have been sitting for hours.||Then having those pies available for dinner would be great with good ice cream and also some fresh cake like chocolate or vanilla layer cake with icing. In addition, some good fish fillets and nice soups would be a nice addition to the menu. We found the selection on the menu very unappealing. It was just a reprint of the room service menu.||The golf course was great with nice maintenance and good caddies. |We never found our ball in an old divot after two rounds of golf. Greens were almost perfect.|I did manage to seed some of the surrounding area with golf balls so expect a great crop next year. ;)||We are returning for a few days in December and bringing family with us. We hope the experience in the hotel...

My wife and I checked into the hotel yesterday and we are disappointed with food selections and quality. Our stay can be summarized as follows:||Check-in process: overall we are pleased with check-in process even though the hotel is quite full.||Room and facility maintenance: overall it is quite well maintained for 6 years old hotel in China. Room is quite clean with a good air condition. ||Breakfast: it is horribly bad. Selections are extremely limited and quality of food is terrible!! I spoke to a staff about that, and what I was told is that the management sets a budget for F&B therefore food selections are limited. Coffee is bad. Because of set budget, hotel Sacrifices food selections and quality services to guests. I am a life Titanium member and have stayed Marriott/Sheraton hotels almost 2,100 nights, and I know what JW Marriott SHOULD provide for breakfast. Let me say this, we have spent over 120 days this year at different hotels, between Marriott hotels and Hyatt hotels. The food at this hotel is worse than most hotels I stayed under Marriott hotels, even much worse than Courtyard hotels I stayed in China. I fully understand that this golf resort facility and there is relatively limited selection outside hotel facility. ||Please DO remember: this is a JW Marriott. Food services are horrible!! I never expect this BAD at a JW Marriott hotel. Food services are import part of hotel stay and traveling. Because of this, I rated our stay at this JW Marriott Anji as POOR!!||Message to Marriott regional management:||You just CAN NOT sacrifice food services to guests because of its set budget. You are destroying JW Marriott brand!!||We are both retired and plan to travel extensively next a few years and will spend many nights at hotels. With this kind of food services, this would most likely first trip to this hotel and WILL be the last trip to this hotel.||Golf facility: we didn’t play any gold game and it looks like golf courses are well maintained.||I sincerely hope Marriott management do something about food services at this hotel…||This message is from a Life Time Titanium member & Hyatt...