Crowne Plaza Jiangmen Binjiang, an IHG Hotel — Hotel in Jiangmen

In last 2 months, I have stayed with this CP for 4 or 5 times because of business trip.

Everytime I booked my room with the same way, but everytime I had different benefits, sometimes I got the welcome fruits, sometimes not.

Sometimes I got an upgrade with bath salt, sometimes not.

Sometimes I got my points and stay automatically, sometimes I have to beg the reception to take care about my points and stay.

Sometimes even the reception has confirmed, that I will get a qualified stay, but at the end I got nothing.

So everytime I have to talk with them about the topic. It makes me unhappy because it nerves really.

As a diamond member I am really unhappy with the complicated communication backwards and forwards.

Additionally the standard pillow is not that good as they mentioned, the room is sometimes and so...

The hotel boasts excellent hardware facilities, all of which are very modern and well-maintained. The environment is calm and serene, providing a peaceful retreat for guests. The lounge offers a quiet and relaxed atmosphere, paired with outstanding service that exceeds expectations.

A special mention goes to Tony, the manager of the Western restaurant. His warm hospitality, professional demeanor, and impeccable service made every dining experience memorable. Tony’s attention to detail and personal touch in managing daily arrangements truly made me feel welcome and well-cared for. His contribution to the overall dining experience deserves...

My stay experience at the hotel was in every respect excellent and commendable. The staff at the reception were courteous and very helpful. Checking in at the hotel was very smooth and efficient. Conditions of the upgraded hotel suite were immaculate and met my full satisfaction. The executive lounge provided nice food and drinks. Notably staff Laura Lao delivered her services in an exceedingly pleasant and helpful manner and made my stay in the executive lounge so delightful. The food and services at breakfast on the ground floor were very good and impressive. Overall it was such a great and memorable experience for me staying...