Crowne Plaza Jinan West, an IHG Hotel — Hotel in Jinan

Overall, our stay was excellent, but the dining experience at the Chinese restaurant left much to be desired. Service staff should be aware that not all overseas guests use the same apps as mainlanders. When I went to the restaurant to inquire about the special dinner for two, he showed me the menu on his phone. After deciding to try the special, he told us to order online, which was quite shocking. If I knew how to do that, I wouldn't have been there in the first place. Fortunately, another staff member told us it was okay to order directly.

The special menu for two included starters, mains, and dessert, but everything was served at once, which was quite surprising. Additionally, the staff didn't clear the dirty dishes until I requested it twice. In contrast, the staff at the daily breakfast service regularly collected used dishes without needing to be asked.

Looking back, I wished he insisted that I ordered online as the food wasn't that great. The curry shrimp was awful - the shrimp didn't feel fresh. We didn't eat that dish!

Apart from the negative experience in the Chinese restaurant, the other staff were all very helpful...

This hotel is unique due to the location of the reception counter, it is on the top floor (33rd floor) instead of the 1st floor. As you can imagine the views from the 33rd floor is breathtaking. The staff meet us at the car and lead us to the elevator. The elevator opens to the breathtaking views mentioned before. The reception staff all waiting us with smiles and eagerly to assist with check in. Fast friendly service. The room, again with the breathtaking views, was amazing, everything it's supposed to be, AWESOME. Good night sleep waking to the sunrise is a great experience. Breakfast, again greeted with amazing happy and helpful staff, has everything anyone would possibly need. Unfortunately, it was time to check out. Again, the reception staff greeting me with smiles and a smooth check out. The young man at the front door helps us get loaded and sends us on our way again with a smile and a Thank You. Great experience, Thank You Crown Plazza Jinan Runhua,...

One of the best stay in Jinan i can experience. Cozy, clean , spacious room , minimalist but functional, best service by their staff... from door men till their room service. Great food at breakfast which served both good confectionery and hot local taste to be share with their guest. Lobby at 33 and hotel room elevator at 2 different place... less trouble and traffic if there any function or events at the same time.. especially with big group staying. Nice interior at the lobby and room. Simple amenities yet very important and served the purposed. Love this hotel and wanted to stay here again soon...