昆明索菲特大酒店 — Hotel in Kunming

Front Desk and Housekeeping has major communications issues.

Was told the rooftop bar closes at 2am and went at 11+pm to be informed that the bar would be closing soon but still served us our Accor+ welcome drinks. Sat down till 12.30am and it wasn't even closed as there were other customers too. Breakfast has a decent spread but repetitive if staying multiple nights. Not much meat options. Rainshower is good for some rooms.

Stayed two nights on the first stay and encountered a few issues and reported it the next morning.

1. Non existent air conditioning despite control set at 16 degrees celsius
2. Sealed window panes but it was leaking after the rain
3. Thumbtacks that looked like a reverse button embedded into the carpet in front of the bed. I stepped onto it after getting off the bed barefoot.

After returning in the night, the air conditioning is still the same, very much lacking. Was informed that the housekeeping could not find the thumbtacks despite having informed them of the location with pictures. Room change was offered but I was checking out early next day and did not want to repack. Took a video and showed the front desk the next day upon check out. Manager came out and offered us an upgrade the next time we come back to the suite with additional bed as we wanted twin beds.

For the second stay, we checked in with the same exact lady that we communicated our issues earlier in the stay a week earlier. Welcome drink voucher not given on check in. I specifically asked if the additional bed has been set up and she said it was already prepared in advance as with the manager who said they will prepare in advance as I have given the booking reference via wechat.

Entered the room and found that the bed wasn't set up. Made a call and housekeeping set up the bed in the living room as it would be too cramp in the bedroom. Now 1 person has to sleep in the awkward living room. Was informed that this suite upgrade has no executive lounge access, no complimentary spa oils/bubble that they give suite customers. The rainshower for the suite was also weak compared to the standard rooms. The only good part of the suite is that the air conditioning finally works.

For a compensation that they willingly offered for our bad experience on the first stay, it was very insincere. I even felt like it was a downgrade and worse compared to our first stay.

Room tips - stay normal room if you want nice rain shower, stay suite if you want air conditioning

Accor hotels in the Yunnan region is general lacking and would not recommend any for the...

Posh Luxury with Fantastic Views!

A True blood SOFITEL property that comes with all the Style, Chic and Vibe of Accor’s higher end Chain. This one especially has taken it a notch further with a lot of French character oozing from all corners. Be prepared to be treated to classic Asian Luxury the minute you step into the property.

LOCATION: Not too far from the Kunming Railway station and easily walkable.

DINE + DRINK: The Rooftop level Bar on the 50th floor is the Champion of the property with a very chic Parisian decor, Million Dollar views and good amount of Swank! The Restaurant at 49th floor serves a Breakfast that is absolutely worth waking up for. The spread is mind blowingly long covering everything from French, Chinese, Japanese and international cuisine. Top notch way to start your day!

ROOM: We stayed in Room 3616 which was a suite, so this review is based on that; VIEW: Spectacular view of the cityscape from Floor to ceiling Glass windows all around the room ; SIZE: Very spacious room; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Super glamorous Bathroom with a Parisienne touch, Sexy Bathtub with killer views and an excellent Stand in shower; TOILETRIES: Excellent Spa quality Cosmetics by LANVIN

FACILITIES: Excellent Fitness center fitted with great equipment as well as free weights. The swimming pool is wonderful too. Almost a Lap pool length and great for a full on Aqua workout with killer views!

SERVICE: Friendly staff that took care of all my needs with a smile and made us feel pampered and well taken care of. Special Shout out to IVY at the front desk who made our arrival experience as well as the Room experience wonderful!

HOW WIRED YOU WILL BE: Free high speed Wi-Fi that works well all over the property. Big Plasma TV screen dishing out dozens of channels spanning sports, news, music, and TV show - but PRIMARILY in CHINESE...

Big deception. In three weeks I've spent time in 4 different hotels in Kunming and I didn't enjoy my stay at the Sofitel mainly for the following reasons:||The hotel looks old, very old fashioned. You can see here and there some damages on the desk, bathroom, communal parts etc. It's not due to a lack of maintenance it's just old. The global atmosphere is quiet cold and gloomy. ||One evening I paid more than 300yuan at the 49 floor for a big dinner alone at the buffet and the food was not worth this price at all.||The main thing that pissed me off is that during the checkout I've been noticed to pay more than 100yuan more than the initial price they told me. I was really surprised and asked for explanations. They told me that I used the minibar but I didn't ! After a few minutes of discussion I realise that they make me pay for the bottles of water ! I stayed 3 nights, I must have used maybe 3 or 4 small bottles that cost 2 yuan in any convenience store and they bill me 102 yuan ! In addition to that nobody noticed me that the bottles were not free, they were displayed in the room not in the minibar. ||These three weeks I have been to the following hotels in Kunming : Grand Hyatt, JEN by Shangri-La and Holidays Inn. All of them have free water in the room ! Considering that you can't drink tap water I think it's a real shame to charge the customers a high price for that basic need.||I will not go back to this hotel, if you're looking for a luxurious place to stay I strongly recommend to prefer the Grand Hyatt, it's better on every aspect.||Positive point though is that the staff is friendly I don't have any...