Hualuxe Kunming — Hotel in Kunming

(Posting for my brother, whose family stayed at this hotel with me at another unit)

My wife is from Kumming, and I have visited Kumming a few times in the past. This is my first time staying at this hotel in this city, and I would rate this as one of my best hotel experiences ever -- not just in Kumming, but best compared to other hotel stays I've had in other countries.

For starters, the staff was extremely friendly and accommodating, being very professional in their attire and their communication. Seemingly everyone greets you with a smile when they pass you by. The floor manager -- I believe his name is Andy Xiao -- he was very friendly and personable, engaged with me in conversation about our vacation and local travel plans, and showed care for my family's daily plans, coordinating with his staff to meet our needs. I truly appreciated his efforts.

We had a shuttle bus driver who picked us up from the airport and took my family around for a couple of tour sites -- his name is Huang Yong; he greeted us by name daily and even had friendly conversations with my in-laws when they visited us at the hotel. It was nice to see this level of friendly engagement from the hotel staff -- makes the stay more personal.

I also met the lady who cleaned our room -- another friendly encounter (though I forgot her name). I thanked her because our rooms were clean and tidy every night when we returned from our outings. She even made towel animals and left friendly notes -- yet another personal touch my family appreciated.

The hotel also has a lounge for certain qualified members. My brother (who booked my rooms for me and my family) was an IHG member who qualified to be in that lounge. He took me for a visit and I was very impressed with the scenery, the setting, and the friendly service from the staff. The lounge is situated on the highest floor, with a balcony that offers a clear view of the famous West Mountain. Quite a sight!

Finally, I can't say enough good things about the restaurant and the staff -- it was truly excellent; and to me, one of the best features of this hotel. For breakfast, they offer both Western style food for my kids, and Eastern style for myself, my mom, and my brother. I especially loved the different varieties of noodles -- a specialty for Kumming. The staff took our room numbers only on the first day we visited for breakfast, and every day after that, they remembered us and simply greeted us with a friendly greeting, letting us know that they have our room numbers already. This personal touch is very much appreciated.

They also have seafood hot pot buffet dinner specials from Wednesday through Sunday. I tried it with my family on Wednesday and loved it so much that I invited my in-laws who live in Kumming to join us for a second feast on Saturday. My in-laws also really enjoyed the feast. I learned about the dinner specials from the restaurant manager -- 李敏 -- who greeted me and had conversations with me one morning as I was getting coffee -- again, another nice personal touch. She told me about all the dinner specials and various packages, and she helped me get a very good pricing package combination and seating location for my family with my in-laws for one of our dinners. Basically, she made me look very good with my in-laws, clearly, I really appreciate her for that (LOL). I thanked 李敏 for the experience I had with both the restaurant and the restaurant staff.

I take my family out for vacation annually, and I have stayed in many hotels over the past many years. This hotel is definitely one of the best -- for its personal touch, and for the friendly staff. I highly recommend this hotel to anyone visiting the...

I booked 3 rooms at this hotel for my family. Prior to my arrival, I contacted the hotel via email to request for the rooms to be near one another. One of the hotel managers (Cathy Yang) responded and has more than accommodated my needs, following up with me through WeChat - the common communication app for ppl in China. I had other requests to which Cathy was able to help set up before I arrived, making the check-in and staying experience seamless and enjoyable.

Upon my arrival, the staff greeted me and my family with friendly smiles and excellent service. I had also requested the hotel shuttle service to take me and my family to surrounding tour sites. Special thanks to the hotel shuttle / van driver (Huang Yong 黄永) who went above and beyond his service to help my mom get into / see the hydro electric museum that has meaning to our ancestry. He also took us to other local popular locations and gave us a brief history and context. He was very accommodating to our requests, very helpful to us. I greatly appreciate his help and his service.

The hotel dining room was also very good. The breakfast selection includes both Eastern and Western options. They also had various local flavors (noodles) selection options which my family really enjoyed. The scenery of the restaurant was also very nice! In the evenings from Wed-Sunday, they have specials for buffet-style hot pot, where we REALLY enjoyed the variety of food -- including fresh live shrimp and other seafood options.

I'm also grateful to the hotel welcome team at the front door and lobby area (not sure how to refer to them). They were very friendly, very helpful, and very professional in their attire and communication. Many places in China do not accept paper currency, including the China version of Uber (DD). Everything must be done through Wechat pay (the hotel accepts US credit cards, but many other local places and vendors do not accept credit cards except from limited banks in China). Various individuals at the front greeting area were willing to use their own personal WeChat pay to help us get the DD rides that we needed to various destinations (we paid them the cash). I don't know if this is part of their job description, but I greatly appreciate their help.

Every one of my family members enjoyed our stay at this hotel. This was far and away one of the best hotel experiences...

I recently had the pleasure of staying at the HUALUXE Kunming Hotel, and it was an exceptional experience from start to finish. The hotel's location is fantastic, offering stunning views of the city and convenient access to local attractions.

From the moment I arrived, the staff was incredibly welcoming and attentive. They went above and beyond to ensure my stay was comfortable and enjoyable. The check-in process was smooth and efficient, and I was pleasantly surprised by the room's luxurious ambiance.

The room itself was spacious, impeccably clean, and beautifully decorated. The bed was exceptionally comfortable, providing a perfect night's sleep. The bathroom was equally impressive, featuring modern amenities and a relaxing atmosphere.

One of the highlights of my stay was the hotel's dining options. The on-site restaurant served a delightful array of local and international cuisines, all expertly prepared and presented. Breakfast was a particular treat, with a wide variety of delicious options to start the day.

Additionally, the hotel's facilities were top-notch. The fitness center was well-equipped, and the pool area was a serene oasis where I could unwind and relax. The hotel's attention to detail and commitment to guest satisfaction were evident in every aspect of my stay.

Overall, my experience at the HUALUXE Kunming Hotel was nothing short of outstanding. I highly recommend this hotel to anyone visiting Kunming, whether for business or leisure. I look forward to returning on...