InterContinental Heilong Lake — Hotel in Meishan

My wife and I were coming back from a trip in Sichuan highlands near Tibet and on our way to Chongqing, we decided to stop at this property. After 10 days of home stay, we wanted to get back to intercontinental hotel standard to recover. This place is really a resort type about an hour away from Chengdu. The facilities are grand but the service is holiday inn level at best. Our expectations weren’t very high so that’s ok. However, in a typical Chinese hotel fashion, the developer built a grandiose facilities but didn’t think about upkeep and considering the market and what they can charge I don’t think they can make much money. Therefore they control cost and number one cost is AC. We arrived on a Sunday. It was hot (30C). We checked in at the IHG counter (I am a spire member), the receptionist asked me for my passport (normal) and instead of checking my name or even if I had a reservation she wanted to find my entry stamp into China... I do not think that it is the most urgent. I come in and out of China once a month and my passport is full of China stamp !! She should check my booking, welcome us and ask for my passport to make a copy. Then we proceeded to the room. And there, we discovered that there was NO AC and the room temperature was 27C. When we called they said the system was being maintained... first of all, when planning for a system maintenance I would suggest to check the weather forecast. I knew from the forecast a week before that day would be hot. Second, this is an issue if you have a AC system which carry cold and warm through the same pipe. This is typically what low cost hotel have (hence my assessment this should be a holiday inn). They brought us a portable AC in the room. The problem with that type of equipment does generate cold BUT in doing so generate warmth air from the engine...therefore it doesn’t help. We almost decided to check out then but we were really tired from the drive and not sleeping the night before due to altitude. So we stayed and figured that it would get better as the night fell and outside would cool down a bit. This was a good theory until we found out there was an open door concert about a mile away blasting out music until 7am !!! I am taking rave party !! So at that point our choice was to sleep with the balcony window open (still warm) but with the music noise or close the window and it would be a sauna !!. I really do not understand how IHG put their name on this hotel. I know they are desperate to compete but aren’t they any standards or is it just about money and market share ?? Anyway my advice is stay away at all cost. Chengdu is nearby and there are plenty of choices. We stayed at the Crown plaza in WenJiang on the way down from Beijing and everything there was far more superior at...

On 7 April 2016

I reserved the package "Aroma and Rose Spa" of 6 items on 40% discount of promotion. It was on list that included: 1/ luxury foot bath, 2/aroma and rose bath, 3/ red wine and saccharose scrub, 4/ romantic balinese massage, 5/ victoria rose body mask and 6/ essential facial oxygenating treatment.

I wonder if the technician was either inexperienced or inattentive or absent minded. The part of foot bath was skipped, massage on my left leg was forgotten and the body mask was insignificant. After I was told the whole package was finished, I asked why I did not have the part of foot bath which was obviously left. The technician firstly told me that foot bath was a complimentary part that might be skipped. I did not accept. Later, she told me that the foot bath part was immerged into shower and into the aroma and rose bath part.

I was so unhappy because it was on list that I paid for in the package. It should not be an optional part that if the technician liked to offer or not. As an experienced frequent visitor to Spa in Hotels of 5-star in HK, I argued and insisted that it should be a paid item that the technician ought to serve me. .

Finally, she knew that she had no point to escape but to serve back the foot bath to me. That technician was not only under-trained but unprofessional. She should not be a qualified staff in a 5-starred hotel of such renowned...

I stayed in this hotel because I would like to use my PA coupon. I did not have expectations of here, but this hotel surprised me.

The hotel staff Lemon is vey kind and friendly. She contacted me, and prepared the room before I arrived. She wrote a guide card with a cute picture. The welcome fruits and desserts are lovely. When I had problem after I arrived hotel, she also contacted me first. Thank you very much.

I found a can of chips on the evening of second day. I guessed the cleaner did not count the chip before I arrived. I called hotel to ask about my bill, then the staff told me that the mini bar is free for my stay.

Their pool is in a individual building, and it is large. Even though I did not experience it, it must be fun.

This hotel is not new, and children are anywhere, but staff is very kind, polite and friendly. Their service is excellent, I will come back with out...