Kempinski Hotel Nanjing — Hotel in Nanjing City

I’m not one to rave about many things but I give credit where it is duly earned. On arrival, a lovely aroma swirls in the air from the lobby to the 24th floor. Despite the lengthy check-in due to COVID regulations, we were escorted to our rooms by very friendly staff readily waiting with a teddy bear for my little baby girl. ||||In the rooms... crisp white linens, well lit bathrooms, a panoramic view of the city and most importantly, all the amenities of a 5-star hotel. Not only was I delighted to see the play pen placed in the room for my baby, the welcome desserts and chocolates were delicious. ||||On the fourth floor, is where the breakfast buffet is held. The breakfast is always the reason we keep returning to this hotel, with a palate for western cuisine, it feels like a little slice of home right here in China. As a mom with a small baby, I always travel with the nanny, who is Chinese. This buffet is truly her favorite as she doesn’t have to endure through a lengthy mealtime filled with western cuisine that she has no desire for. The Asian selection of food is just as varied as the Western selection, best of both worlds. ||||Lastly, the in-room dining, which left a lot to be desired, was a bit of a let down. We had a rather unpleasant experience right after our meals, with several trips to the bathroom. This end with a trip to the hospital for my sister who was visiting from Shandong. ||||All in all, it was a pleasant...

I’m not one to rave about many things but I give credit where it is duly earned. On arrival, a lovely aroma swirls in the air from the lobby to the 24th floor. Despite the lengthy check-in due to COVID regulations, we were escorted to our rooms by very friendly staff readily waiting with a teddy bear for my little baby girl. ||||In the rooms... crisp white linens, well lit bathrooms, a panoramic view of the city and most importantly, all the amenities of a 5-star hotel. Not only was I delighted to see the play pen placed in the room for my baby, the welcome desserts and chocolates were delicious. ||||On the fourth floor, is where the breakfast buffet is held. The breakfast is always the reason we keep returning to this hotel, with a palate for western cuisine, it feels like a little slice of home right here in China. As a mom with a small baby, I always travel with the nanny, who is Chinese. This buffet is truly her favorite as she doesn’t have to endure through a lengthy mealtime filled with western cuisine that she has no desire for. The Asian selection of food is just as varied as the Western selection, best of both worlds. ||||Lastly, the in-room dining, which left a lot to be desired, was a bit of a let down. We had a rather unpleasant experience right after our meals, with several trips to the bathroom. This end with a trip to the hospital for my sister who was visiting from Shandong. ||||All in all, it was a pleasant...

Most beautiful hotel room during our China trip! Room 1617 was like new with contemporary, beautiful design and perfect layout. |+ Dinner and breakfast buffet is excellent, everything is made fresh and there is a lot of choice, Western and Asian. Price quality is perfect, only 238 yuan including drinks for the dinner buffet. |+ Big shout out to top employee Raymond from Guest Services! The only front desk employee that speaks properly English. He was always available when we needed him.||- Ordering room service is a nightmare, because they can’t speak any English. |- Language barrier is too high. It is a shame that an international chain as Kempinski doesn’t have anyone at the front desk speaking English. Even after using the app, they only understand half of what you are trying to ask.|- We had noisy neighbours that were walking and slamming doors for more than 2,5 hours, but again Raymond came to the rescue and it was solved. Wish we contacted him earlier. |- Turn down service was only half done literally, only 1 side of the bed. ||I would strongly suggest that the staff receive a basic English course; this is a must for an international...