The Grand Mansion A Luxury Collection Hotel Nanjing — Hotel in Nanjing City

Prior to my arrival in Nanjing, I made a reservation at this hotel through the Marriott-Envoy website. I specifically requested and paid for an EARLY check-in at 12 noon. I was flying in to Shanghai from Los Angeles, and then taking a high speed train to Nanjing.||||I based my flight time and my train arrival time on the ability to check in at 12 noon.||||Arrived at the hotel at 11:59a and checked in at the front desk with a woman named Yoyo. She is the front office manager, and spoke English very well. As a matter of fact, Yoyo was the best part of my stay in this hotel.||||OK, so there I am, ready to check in, but my room (suite) not available! Arggh! So I asked if there was a room that was bigger and available, but none available.||||There was a smaller room available, so Yoyo gave me that room, and told me to come back at 4p so I could move into my reserved suite. Everyone knows that it's a real pain in the butt to check into a room, open suitcases, and then a few hours later check out of a room, and move all the stuff into another room, just one of the reasons why I reserved and paid for an early arrival and check-in.||||Ok, so go to the new smaller room, and guess what? It was pretty big, pretty nice, so I decided that I would just stay in that room. Back downstairs to tell Yoyo that the temp room would be fine.||||She said I then had to cancel the reservation for the big room and then re-reserve the smaller room. PROBLEM, can't cancel reservations after 12 noon without having to pay for that reservation. She said it would be a big problem to cancel and re-reserve.||||I don't know why they couldn't just give me back the difference in price on my credit card ? ? ||||Ok, so now go out all day, come back to hotel, move from one room into my reserved room, and it's time to shower and shave.||||Shower area was full of black mold (this is in a suite!), and the bathroom doors did not close properly.||||I'm not finished yet. . . . . ||||So after shower, I head to the Happy Hour room for a cocktail with my Chinese friend. Everything looks nice, but the only booze I drink is the only booze that is NOT in the Happy Hour room - Vodka.||||So after finding no vodka in the room, a happy hour attendant girl hands me a menu that has Grey Goose listed on the menu for 75rmb. (Supposed to be a "free" happy hour).||||I ask the attendant for a "Double Grey Goose" on the rocks.||||8 minutes later (someone has to go downstairs to the lobby bar to get the vodka), the glass of vodka, and a golf ball size chunk of ice show up at our table.||||I cannot believe what I see in the vodka glass - almost nothing! It amounted to a capful of vodka. I tell both of the attendants that this is not a "double" size of vodka, and what do they do? Get into an argument with me in English, and my friend in Chinese as to what the proper amount of vodka is for a "double cocktail". ||||It was unbelievable! I have never been in a 5 star hotel lounge, reserved for people who are staying in a hotel suite, get into a discussion with the staff regarding the proper amount of booze in a drink.||||Terrible customer service. . . these 18 year old female twinkies were telling my guest (in Chinese), "Vodka is very strong, he doesn't need to drink that much, etc., etc.,"||||Absolutely ridiculous that a couple of teenagers are telling me what to drink and how much to drink ! ! And no I wasn't drunk, I hadn't had a drink in 2 days travel !!||||So here I am in a 5 star hotel - had to wait 4-5 hours for a room that I reserved and paid for an early arrival, then took a shower in a bathroom who's doors did not close properly, in a shower filled with mold, and NOW some teenager is going to tell me how big a double Grey Goose on the rocks is, and why I should be drinking it at all?||||Really?||||Does anyone think that this is 5 star service ?||||I will never return to this hotel, and they really need to get their act together.||||Thumbs down on this property,...

I recently had the pleasure of staying at The Grand Mansion in Nanjing, and it truly lived up to its reputation as a luxury collection hotel. From the moment I stepped into the grand lobby, I was enveloped in an atmosphere of opulence and sophistication.

The rooms are a perfect blend of modern elegance and classical charm, boasting spacious layouts and breathtaking views of the city. The attention to detail in the decor and furnishings is impeccable, creating a haven of comfort and style.

The staff at The Grand Mansion are the epitome of hospitality, providing a level of service that goes above and beyond. Every request was met with a genuine smile, and their knowledge of the local area was invaluable in making the most of my stay.

Dining at the hotel was a gastronomic delight. The culinary offerings spanned a range of international cuisines, each dish a masterpiece of flavor and presentation. Whether indulging in a decadent breakfast or savoring a gourmet dinner, the culinary experience was nothing short of exceptional.

The hotel's amenities, including a well-equipped fitness center and a serene spa, added to the overall indulgence. The attention to cleanliness and safety protocols was also commendable, ensuring a worry-free and comfortable stay.

The Grand Mansion's central location allowed for easy exploration of Nanjing's historical sites and vibrant culture. Whether for business or leisure, this hotel is a superb choice for those seeking a luxurious and memorable experience in the heart of Nanjing.

In conclusion, The Grand Mansion surpassed my expectations in every aspect. It's not just a hotel; it's an immersive journey into luxury, and I can't...

I thoroughly enjoyed my stay here.||||Room: Basic room was huge - even by American standards. Beautifully furnished, spotlessly clean, lots of thoughtful amenities. Comfortable bed, great hot water and water pressure.||||Property: Lavish, beautifully maintained. Check out the peaceful outdoor patio on the second floor where the black swan lives. Service was great, and most front desk staff (but not restaurant staff) spoke pretty good English - enough for me to have my questions answered (especially the concierge)||||Food: The restaurant downstairs had a lavish breakfast buffet. Compared to other Western properties in China, about middling, but compared to American offerings, it was over the top.I would skip the downstairs restaurant for dinner though. The lobby bar offered some a la carte items if you wanted something light. The Chinese restaurant on the second floor was excellent.||||The only two negative things (not enough to knock it down to 4 stars) are that the lobby bar has a very limited selection and although a martini is on the drink menu, they do NOT know how to make one properly. The second thing is that it was impossible to get the room cooler than 73 (F). Luckily, the windows open to let in a breeze. This may have been due to the fact that I was there in early March so perhaps the AC wasn't...