Park Hyatt Ningbo — Hotel in Ningbo

Park Hyatt Nirvana: A Serene Jiangnan Dream by Dongqian Lake As our car wound along the lakeside road, the understated grey-tiled roofs and white walls of the Park Hyatt Ningbo came into view. This luxurious sanctuary, transformed from an ancient Jiangnan water village, seamlessly blends traditional architectural elegance with modern sophistication. Upon arrival, May, the Front Office Manager, greeted us with a warm smile that instantly melted away our travel fatigue. With professionalism and attention to detail, she introduced the hotel’s amenities and kindly recommended an upgrade to the Lakeside Suite—a decision that immersed us in a dreamlike Jiangnan experience far beyond our expectations. The Lakeside Suite framed Dongqian Lake like a living ink-wash painting. Each morning, we opened the floor-to-ceiling windows to mist-kissed waters resembling a classical scroll; by dusk, the lake shimmered in amber hues under the setting sun, dotted with distant sailboats. Inside, the suite masterfully balanced traditional Chinese aesthetics with contemporary comfort—exquisitely carved screens divided the tranquil living space, embroidered cushions complemented modern art pieces, and the freestanding bathtub by the window created the illusion of floating above the lake. The smart bedside control system, allowing us to adjust lighting and curtains with a touch, harmonized technology with timeless elegance. May’s service was nothing short of impeccable. Noticing our preference for quiet mornings, she proactively adjusted housekeeping schedules. When we expressed interest in local flavors, she not only recommended authentic Ningbo restaurants but also hand-drew a map of nearby attractions. These thoughtful, personalized touches transformed a routine stay into a heartfelt experience. At checkout, a carefully prepared gift and a handwritten note from May added the perfect sentimental farewell. Park Hyatt Ningbo redefines luxury through details—not in opulent extravagance, but in the artful fusion of cultural heritage, intuitive service, and refined design. Here, every corner whispers a Jiangnan tale, and every gesture carries genuine warmth. As Dongqian Lake’s waves continue to ripple, the memories woven by this retreat linger, promising our return to this lakeside haven. Also special thanks to Judy Dai and Brown...

I travel frequently for work and have stayed in many hotels, including other Hyatt properties. Unfortunately, this was one of my worst experiences to date.

The problems started on my first night when I returned to my room after work around 2 AM and discovered I couldn't turn off the lights. I called the front desk, who came to check but couldn't fix it. A technician was brought in, but he couldn't solve it either. Eventually, I was moved to another room – from a king to a twin – which wasn't ideal, but at 3 AM, all I wanted was sleep before my 7 AM wake-up.

In the morning, I tried to return to my original room, only to find there was no electricity at all. I had to get ready in the dark using my phone flashlight. The smart toilet didn’t work without power, and I couldn’t take a proper shower because there was no light. I had to go back and forth between the two rooms just to get ready.

While I was out for work that day, they arranged a new room for me, supposedly an “upgrade.” However, this room was on the ground floor with no view and a small patch of grass instead of a terrace. The hotel continued to refer to this as an upgrade, which honestly felt more like an excuse than a gesture of goodwill.

In terms of compensation, they later claimed I had received complimentary wine – which I did not – and gave me three slices of fruit on the last day. That was it. No offer to refund or discount the first night, which I would consider the bare minimum after such a poor experience. Eventually, I was offered a free taxi worth about €5. Not exactly proportionate to the inconvenience caused.

Communication with the Hyatt concierge team afterwards was equally disappointing – generic responses and denials rather than any real accountability.

To top it all off, I was charged a €1000 deposit at check-in, and I’m still waiting for it to be refunded more than two weeks later.

On a positive note, the breakfast was delicious. However, in a 5-star hotel, I’d expect more staff to speak basic English – even ordering an espresso turned into a challenge.

Overall, I cannot recommend this hotel and will continue to stay with other hotel chains where I’ve consistently had better experiences. As a Platinum member at Intercontinental, I’ve never encountered...

I travel frequently for work and have stayed in many hotels, including other Hyatt properties. Unfortunately, this was one of my worst experiences to date.||The problems started on my first night when I returned to my room after work around 2 AM and discovered I couldn't turn off the lights. I called the front desk, who came to check but couldn't fix it. A technician was brought in, but he couldn't solve it either. Eventually, I was moved to another room – from a king to a twin – which wasn't ideal, but at 3 AM, all I wanted was sleep before my 7 AM wake-up.||In the morning, I tried to return to my original room, only to find there was no electricity at all. I had to get ready in the dark using my phone flashlight. The smart toilet didn’t work without power, and I couldn’t take a proper shower because there was no light. I had to go back and forth between the two rooms just to get ready.||While I was out for work that day, they arranged a new room for me, supposedly an “upgrade.” However, this room was on the ground floor with no view and a small patch of grass instead of a terrace. The hotel continued to refer to this as an upgrade, which honestly felt more like an excuse than a gesture of goodwill.||In terms of compensation, they later claimed I had received complimentary wine – which I did not – and gave me three slices of fruit on the last day. That was it. No offer to refund or discount the first night, which I would consider the bare minimum after such a poor experience. Eventually, I was offered a free taxi worth about €5. Not exactly proportionate to the inconvenience caused.||Communication with the Hyatt concierge team afterwards was equally disappointing – generic responses and denials rather than any real accountability.||To top it all off, I was charged a €1000 deposit at check-in, and I’m still waiting for it to be refunded more than two weeks later.||On a positive note, the breakfast was delicious. However, in a 5-star hotel, I’d expect more staff to speak basic English – even ordering an espresso turned into a challenge.||Overall, I cannot recommend this hotel and will continue to stay with other hotel chains where I’ve consistently had better experiences. As a Platinum member at Intercontinental, I’ve never encountered...