DoubleTree by Hilton Hotel Qingdao-Jimo — Hotel in Qingdao

I must give this hotel the very highest review. I was upgraded to a suite on arrival which is obviously very nice. But the staff are just fantastic. Most speak some English which is a great help given my very poor Mandarin. And they can’t do enough to help you - they opened the buffet in the exec lounge early this evening just for me! And talking about the exec lounge, what a view! The pool is great, the gym well equipped. There is even a steam room (closed for maintenance at the moment), a super little sauna and a basic jacuzzi. Everything is spotlessly clean and pretty new. Breakfast was quite Chinese focused but that’s fine, this is China after all! The room I have is obviously very spacious. But it is also well equipped with two TVs, safe, lots of power sockets and even an electronic loo! The bed is very comfortable. The views from the 18th floor were great. ||||There are banks right next door and a selection of shops including a 24 hr convenience store. ||||I am struggling to find criticism. It is true that the bedrooms are a bit warm as a previous reviewer said, but if you close any curtains on the south side of the building it’s fine. If you need downtown Qingdao it’s not well placed, but great for the government offices and for factories to the north. ||||A real gem. Well done to all the staff here, you’re doing a great job. I am very much looking forward to the...

Doubletree Jimo is the perfect example of how international brands deteriorate in the hands of the Chinese... ||I’ve stayed at this hotel 10 times, good service gone now, with over 10 different issues!|1. Front desk Staff took 15 minutes to locate my reservation|2. Ordering room service... the burger arrived 50 minutes later, completely cold!!|3. Phone operator stubbornly refused connecting me to an English-speaking staff for over 10 minutes, while my (already. cold!!!) food room service was being held due to language issues|4. My hotel bathroom ran out of toilet paper. Nobody cared to check |5. Cleaning staff didn’t refill my shower gel and shampoo in the bathroom. They must remember - foreigners shower with soap, not just with water!|6. Despite the non-smoking signs, there were cigarette buds near the lift on my floor. 10 hours later, they were still there, nobody caring to clean them!|7. Breakfast floor - it’s a standard for the receiving waiter to ask if guests want coffee or tea. The Chinese stuff didn’t bother - just left me waving my hands, which everyone ignored.|8. When leaving the restaurant - no goodbyes. Chinese staff were busy playing with...

The room was adequate size but we were very disappointed that there was no information in the room about the hotel itself, the services it provided nor about the area round about and no maps . As non Chinese tourists we were completely lost and having nothing to refer made the experience very difficult.A 500RMB security deposit was taken from my card on arrival and we were told anything we spent would be deducted from this and the remainder refunded. But breakfast 180RMB was taken directly from my card account. When we had to leave early some of the remainder for the extra nights was refunded but my 500RMB has not been refunded and I have had no success contacting the hotel. I would like my money refunded as I have already paid for breakfast !!!I must say an outstanding staff member at the hotel is Rafa. He listens, advises , helps and went out of his way and gave us the best and kindest assistance. He was wonderful, an outstanding representative for...